Element Support
Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.
Quick Start Guide
EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide
Onboarding
If you are a new user click Create Account to register. Select where to host your account by ch...
The Left Panel
Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...
The Middle Panel
A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...
The Right Panel
A. Room information Click on the "information icon" or the room name on iOS and android in the...
Frequently Asked Questions
Account management How do I reset my password? Please note that we cannot reset passwords or r...
Understanding Your Element Accounts
There are two different accounts you will have when signing up with Element. The first is your ...
Matrix Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Creating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Securing a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Changing a Matrix Account password
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Recovering a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Deactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Reactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
EMS Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Creating an EMS Account
Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...
Securing an EMS Account
Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...
Changing an EMS Account Password
Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...
Deleting an EMS Account
Deleting an EMS Account From the Element homepage, click Sign In then Admin Dashboard to be tak...
Element Web/Desktop Client Settings
Documentation covering the options available within the Element Web/Desktop Clients' Settings.
Accessing General Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Appearance Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Notification Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Preference Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Keyboard Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Sidebar Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Voice & Video Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
WIP Security & Privacy Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Sessions
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Labs
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Help & About
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Matrix Rooms
Documentation covering from basic usage and creation of rooms to room management.
Understanding Matrix Rooms
All communication via Matrix takes place within rooms. Rooms can be made available publicly or ...
Getting Started: Creating a Room
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
WIP Getting Started: Using a Room
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Managing a Room: Room Info
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Managing a Room: Room Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Managing a Room: Advanced Room Management
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Matrix Spaces
Documentation covering from basic usage and creation of spaces to space management.
Bridges
Documentation covering how to use the various Matrix / Element bridges
Using the Matrix IRC Bridge
The Matrix IRC Bridge is an IRC bridge for Matrix that will pass all IRC messages through to Ma...
Using the Matrix IRC Bridge as an End User
If your homeserver has the Matrix IRC Bridge configured it will pass messages to and from IRC. ...
Using the Matrix XMPP Bridge as an End User
If your homeserver has the Matrix XMPP Bridge configured it will pass messages to and from XMPP...
Element Android/iOS Client Settings
Documentation covering the options available within the Element Android/iOS Clients' Settings.
Advanced Administration
Documentation covering more advanced topics relating to the administration of your homeserver.