Element Support
Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.
Understanding Your Element Accounts
There are two different accounts you will have when signing up with Element. The first is your ...
Frequently Asked Questions
Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...
Getting Browser Network and Console Logs
To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested,...
Submit Debug Logs
Search for other issues of the same problem on Element Web and Desktop: https://github.com/ele...
Quick Start Guide
EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide
Onboarding
If you are a new user click Create Account to register. Select where to host your account by ch...
The Left Panel
Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...
The Middle Panel
A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...
The Right Panel
A. Room information Click on the "information icon" or the room name on iOS and android in the...
Frequently Asked Questions
Account management How do I reset my password? Please note that we cannot reset passwords or r...
Matrix Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Add Email to Your Account
Go to Element All settings Enter your email address and click Add When you get this messa...
Creating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Securing a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Change Account Password
Resetting the account password will log out all your sessions. Before doing this, make sure that ...
Changing a Matrix Account password
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Recovering a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Deactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Reactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Cross Signing
Check Status
Go to Element Security & Privacy settings Expand the Advanced section Look for All keys b...
Export and Import E2E Room Keys
Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...
Reset Cross Signing
Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...
Set up Cross Signing
On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Se...
Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signin...
Element Web/Desktop Client Settings
Documentation covering the options available within the Element Web/Desktop Clients' Settings.
Element Settings
Notice: Please be advised this document is currently a work in progress, some information is curr...
Accessing General Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Appearance Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Notification Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Preference Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Keyboard Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Sidebar Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Voice & Video Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
WIP Security & Privacy Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Sessions
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Labs
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Help & About
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Matrix Rooms
Documentation covering from basic usage and creation of rooms to room management.
Understanding Matrix Rooms
All communication via Matrix takes place within rooms. Rooms can be made available publicly or ...
Getting Started: Creating a Room
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
WIP Getting Started: Using a Room
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Managing a Room: Room Info
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Managing a Room: Room Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Managing a Room: Advanced Room Management
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Exporting Messages
Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...
Matrix Spaces
Documentation covering from basic usage and creation of spaces to space management.
Bridges
Documentation covering how to use the various Matrix / Element bridges
Setting up Hookshot without E2EE support in encrypted rooms
If your Hookshot instance does not have E2EE support enabled but you still want to add it to an e...
Using the Matrix IRC Bridge
The Matrix IRC Bridge is an IRC bridge for Matrix that will pass all IRC messages through to Ma...
Using the Matrix IRC Bridge as an End User
If your homeserver has the Matrix IRC Bridge configured it will pass messages to and from IRC. ...
Using the Matrix XMPP Bridge as an End User
If your homeserver has the Matrix XMPP Bridge configured it will pass messages to and from XMPP...
Using the WhatsApp bridge
Overview This guide describes how to bridge your Element and WhatsApp accounts. This allows you t...
Using the Telegram Bridge
Overview This guide describes how to bridge your Element and Telegram accounts. This allows you t...
Element Android/iOS Client Settings
Documentation covering the options available within the Element Android/iOS Clients' Settings.
Advanced Administration
Documentation covering more advanced topics relating to the administration of your homeserver.
Getting Started Using the Admin API
The Synapse Admin API allows administration of your homeserver, such as managing users, rooms a...
Getting Started Using the Client-Server API
The Client-Server API allows a user to perform any action they could via a Matrix client progra...
Using Python with the Admin + Client-Server APIs
You can use Python to make consume and utilise APIs, including those available with Matrix - such...