Skip to main content

Element Support

Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.

Understanding Your Element Accounts

There are two different accounts you will have when signing up with Element. The first is your ...

Frequently Asked Questions

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...

Getting Browser Network and Console Logs

To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested,...

Submit Debug Logs

Search for other issues of the same problem on Element Web and Desktop: https://github.com/ele...

Quick Start Guide

EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide

Matrix Account Management

Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.

Cross Signing

Element Web/Desktop Client Settings

Documentation covering the options available within the Element Web/Desktop Clients' Settings.

Matrix Rooms

Documentation covering from basic usage and creation of rooms to room management.

Matrix Spaces

Documentation covering from basic usage and creation of spaces to space management.

Bridges

Documentation covering how to use the various Matrix / Element bridges

Element Android/iOS Client Settings

Documentation covering the options available within the Element Android/iOS Clients' Settings.

Advanced Administration

Documentation covering more advanced topics relating to the administration of your homeserver.