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Element Support
Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.
Matrix Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Element Web/Desktop Client Settings
Documentation covering the options available within the Element Web/Desktop Clients' Settings.
Quick Start Guide
EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide
EMS Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Matrix Rooms
Documentation covering from basic usage and creation of rooms to room management.
Matrix Spaces
Documentation covering from basic usage and creation of spaces to space management.
Bridges
Documentation covering how to use the various Matrix / Element bridges
Element Android/iOS Client Settings
Documentation covering the options available within the Element Android/iOS Clients' Settings.
Advanced Administration
Documentation covering more advanced topics relating to the administration of your homeserver.
Using 'Unified Push' and 'ntfy' for Push Notifications
What is Unified Push? UnifiedPush is a set of specifications and tools that lets the user choose how push notifications* are delivered. All in a free and open source way. Unified Push website The Unified Push website features multiple diagrams detailing t...
Understanding Push Notifications
To best understand how push notifications are setup in Matrix, a good place to start is with the diagram below from the Push Gateway API. +--------------------+ +-------------------+ Matrix HTTP | ...
Creating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Creating your Matrix Account Depending on your homeserver, and it's configuration, the sign-up process may differ slightly, however the overall process sho...
Securing a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Once you have an account, it's important to understand the mechanisms it uses to keep your messages secure. Matrix uses encryption to protect your communic...
Recovering a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Resetting the account password will log out all your sessions, before doing this, make sure that All your sessions are connected to Secure Backup All sess...
Changing a Matrix Account password
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Changing your Matrix Account password If you don't know your password, you'll need to recover your account, see our Recovering a Matrix Account page for in...
Deactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Deactivating your Matrix Account If you wish to deactivate your account, you can do so by following the below steps: Log in to your Matrix Client Click on...
Reactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Reactivating your Matrix Account Matrix.org Once your account has been deactivated, it is impossible to reactivate it again or reuse the username. Your use...
Accessing General Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing the Settings Page You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, th...
Appearance Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Appearance Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, ...
Notification Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Notification Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default...
Help & About
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Help & About You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, this wi...
Preference Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Preference Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, ...
Keyboard Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Keyboard Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, th...
Sidebar Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Sidebar Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, thi...
Voice & Video Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Voice & Video Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By defaul...
WIP Security & Privacy Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Security & Privacy Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By d...
Labs
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Labs You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, this will be a ...
Understanding Your Element Accounts
There are two different accounts you will have when signing up with Element. The first is your EMS Account, it is used to manage your subscriptions and configure them. Second is your Matrix account, this is the account you login to via any Matrix Client, suc...
Onboarding
If you are a new user click Create Account to register. Select where to host your account by choosing a “homeserver”. You can use the custom server options to sign into other Matrix servers by specifying a homeserver URL. This allows you to use Element with ...