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Element Knowledge

All of the documentation for the Element client and the On-Premise and Cloud offerings provided by Element Matrix Services.

EMS Knowledge Base

The knowledge base for all Element Matrix Services provided products.

Element Cloud Documentation

Documentation for Element and EMS by the EMS team

Element On-Premise Documentation

Having trouble, contact us via onprem-support@element.io

Welcome

Element Server Suite Admin Guide

Element Support

Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.

Element Matrix Services

Element Cloud Documentation

Integrations

Element Cloud Documentation

Element

Element Cloud Documentation

Cross Signing

Element Cloud Documentation

Non-English

Element Cloud Documentation

Archived Documentation Repository

Element On-Premise Documentation

Integrations and Add-Ons

Element On-Premise Documentation

Support Policies

Element On-Premise Documentation

Appendices

Element On-Premise Documentation

Authentication

Element Cloud Documentation

Matrix Account Management

Element Support

Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.

Element Web/Desktop Client Settings

Element Support

Documentation covering the options available within the Element Web/Desktop Clients' Settings.

Quick Start Guide

Element Support

EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide

EMS Account Management

Element Support

Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.

Matrix Rooms

Element Support

Documentation covering from basic usage and creation of rooms to room management.

Matrix Spaces

Element Support

Documentation covering from basic usage and creation of spaces to space management.

Bridges

Element Support

Documentation covering how to use the various Matrix / Element bridges

Element Android/iOS Client Settings

Element Support

Documentation covering the options available within the Element Android/iOS Clients' Settings.

Advanced Administration

Element Support

Documentation covering more advanced topics relating to the administration of your homeserver.

synapse-haproxy container in CrashLoopBackOff state

EMS Knowledge Base

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE server-well-known-8c6bd8447-fts78 1/1 Running 2 39h app-element-we...

element
onpremise
rhel

Frequently Asked Questions

Element Cloud Documentation

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra metadata. You can delete them the same way you delete rooms. If you are an EMS admin, see How do I delete a room or a space? How do I enable guest users in a roo...

Add Additional Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Change Total Monthly Active User Seats to the number of users you want and click Save at the bottom. Note that you cannot decrease your user c...

Add Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting Click Server Admin Select your host Click Add user Enter the username and click Add Select Make new user server admin if you want this user to be able to u...

Client Look & Feel

Element Cloud Documentation Element Matrix Services

This feature allows you to customize the home and welcome page on your EMS-provided Element Web client. Blog posts See also our blog posts on the subject: Build your own custom branded chat platform at the touch of a button! A white label messaging app to ...

EMS Server With Custom Domain

Element Cloud Documentation Element Matrix Services

For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usernames becomes @someone:element.io, and the Element client will be at https://chat.element.io/ From the guide at Get Your Own EMS Server, I will be replacing the EMS...

How to Get an EMS Server

Element Cloud Documentation Element Matrix Services

Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click the confirmation link in the email Enter your name or company name and a password on https://ems.element.io/user/account. Then click Billing address and payment ...

Reset User Password

Element Cloud Documentation Element Matrix Services

Resetting an account password will log out all sessions. Before doing this, make sure that all sessions are connected to key backup, all sessions have backed up all their keys. See Check Status, and the correct key backup passphrase is available. Click Yo...

Migrate From Self-Hosted to EMS

Element Cloud Documentation Element Matrix Services

Notes Before starting with this guide, please contact EMS support from https://ems.element.io/support or by emailing ems-support@element.io Except where specified, you should be able to just copy-paste each command in succession. Please do not change any file...

Create a Conference Call in a Room

Element Cloud Documentation Integrations

Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept the Terms of Service for the Integration Manager Select Jitsi from the list of available widgets Save the URL if you wish, this is also easily available later...

Google SAML

Element Cloud Documentation Authentication

Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. See also Delegated Authentication for single sign-on (SSO) integration. Setup To enable authentication with Google SAML, the following needs to be done: Go to your...

LDAP Active Directory

Element Cloud Documentation Authentication

This guide assumes you already have a forest/domain configured and that your environment is properly secured. This is a basic configuration. You may want to set additional options or permissions in your forest/domain. See also Delegated Authentication for sing...

OpenID Connect

Element Cloud Documentation Authentication

Your homeserver can be configured to authenticate its users with an OpenID Connect provider. Here we list the most popular providers and how to configure them. Authentik Gitea GitHub GitLab Google Okta See also Delegated Authentication for singl...

Discord Bridge

Element Cloud Documentation Integrations

The Discord bridge is no longer available for purchase. This documentation is for existing customers of the bridge only. Setup First, you need to register a Discord application for your bridge. Discord applications can be registered and managed in the Discord ...

Signal Bridge

Element Cloud Documentation Integrations

This guide explains how to use the Signal bridge from the EMS Integration Manager to integrate your Signal chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the Eleme...

Slack Bridge

Element Cloud Documentation Integrations

The Slack bridge is no longer available for purchase. This documentation is for existing customers of the bridge only. The EMS Slack bridge is a paid integration for EMS homeservers. In addition to the features provided by the matrix.org bridge, it: Allows yo...

Teams Bridge

Element Cloud Documentation Integrations

The Teams bridge is no longer available for purchase. This documentation is for existing customers of the bridge only.## Introduction This guide explains how to set up a Teams bridge with your Element host. You will need to be an administrator of your Teams gr...

Telegram Bridge

Element Cloud Documentation Integrations

This guide explains how to use the Telegram bridge from the EMS Integration Manager to integrate your Telegram chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the E...

WhatsApp Bridge

Element Cloud Documentation Integrations

This guide explains how to use the WhatsApp bridge from the EMS Integration Manager to integrate your WhatsApp chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the E...

Public IRC Bridges

Element Cloud Documentation Integrations

Matrix.org (and others) host a number of IRC bridges for public networks. A list of these networks can be found on the offical documentation. Please note that matrix.org does not operate all of the networks listed, and is not responsible for content sent over ...