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Documentation by Element Matrix Services

All of the documentation pertaining to the Element client and the On-Premise and Cloud offerings provided by Element Matrix Services.

Client Look & Feel

Element Cloud Documentation Element Matrix Services

This feature allows you to customize the home and welcome page on your EMS provided Element Web client. The guide assumes you already have a website on any domain with https enabled. Create two files on your web server, for example https://twily.org/ems_home...

Teams Bridge

Element Cloud Documentation Integrations

Introduction This guide explains how to set up a Teams bridge with your Element host. You will need to be an administrator of your Teams group to set the bridge up. Connecting to a Teams workspace that you do not control is currently not supported. Setup The s...

Slack Bridge

Element Cloud Documentation Integrations

The EMS Slack bridge is a paid integration for EMS homeservers. In addition to the features provided by the matrix.org bridge, it: Allows you to bridge to private rooms and private channels. Allows you to puppet your Slack identity from Matrix, appearing to s...

Signal Bridge

Element Cloud Documentation Integrations

This guide explains how to use the Signal bridge from the EMS Integration Manager to integrate your Signal chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the Eleme...

Discord Bridge

Element Cloud Documentation Integrations

Setup First, you need to register a Discord application for your bridge. Discord applications can be registered and managed in the Discord Developer Portal. Click on the New Application button in the upper right corner. Give it a name (visible when authorizin...

OpenID Connect

Element Cloud Documentation Integrations

Your homeserver can be configured to authenticate its users with an OpenID Connect provider. Here we list the most popular providers and how to configure them. Google For detailed information, read Google's guide on OpenID. Create a new application on Google....

LDAP Active Directory

Element Cloud Documentation Integrations

This guide assumes you already have a forest/domain configured and that your environment is properly secured. This is a basic configuration. You may want to set additional options or permissions in your forest/domain. Setup To enable authentication with LDAP a...

Google SAML

Element Cloud Documentation Integrations

Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. Setup To enable authentication with Google SAML, the following needs to be done: Go to your Google apps admin panel: https://admin.google.com/ac/apps/unified Add ...

Create a Conference Call in a Room

Element Cloud Documentation Integrations

Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept the Terms of Service for the Integration Manager Select Jitsi from the list of available widgets Save the URL if you wish, this is also easily available later...

Import Database and Media Dump

Element Cloud Documentation Element Matrix Services

This article is structured for an export from EMS, but may also be applicable in other circumstances. For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #mediarepo:t2bot.io Prerequisites You need these items to complet...

Migrate From Self-Hosted to EMS

Element Cloud Documentation Element Matrix Services

Notes Before starting with this guide, please contact EMS support from https://ems.element.io/support or by emailing ems-support@element.io Except where specified, you should be able to just copy-paste each command in succession. Please do not change any file...

Reset User Password

Element Cloud Documentation Element Matrix Services

Resetting an account password will log out all sessions. Before doing this, make sure that all sessions are connected to key backup, all sessions have backed up all their keys. See Check Status, and the correct key backup passphrase is available. Click Yo...

Get Your Own EMS Server

Element Cloud Documentation Element Matrix Services

Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click the confirmation link in the email Enter your name or company name and a password on https://ems.element.io/user/account. Then click Billing address and payment ...

EMS Server With Custom Domain

Element Cloud Documentation Element Matrix Services

For this guide, I will be using the domain twily.org. I will set up EMS so that the Matrix usernames becomes @someone:twily.org, and the Element client will be at https://chat.twily.org/ From the guide at Get Your Own EMS Server, I will be replacing the EMS ho...

Add Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting Click Server Admin Select your host Click Add user Enter the username and click Add Select Make new user server admin if you want this user to be able to u...

Knowledge Base

Our Element Matrix Services Knowledge Base, covering issues with anything provided by EMS.

Add Additional Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Change Total Monthly Active User Seats to the number of users you want and click Save at the bottom. Note that you cannot decrease your user c...

Frequently Asked Questions

Element Cloud Documentation

Element General Can spaces be deleted? Spaces are rooms and can be deleted in the same way using the delete room Synapse Admin API. How do I link to my space outside of my Element Web? Spaces are just rooms, so you can link to a space the same way ...

How do I register a new admin user after install?

EMS Knowledge Base

Issue I've just installed Element Enterprise On-Premise and would like to set up an admin user. Environment Element Enterprise On-Premise Installer 0.6.1 Resolution Run the following command, substituting <registration_shared_secret> with what you specified ...

element
onpremise
users

synapse-haproxy container in CrashLoopBackOff state

EMS Knowledge Base

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE server-well-known-8c6bd8447-fts78 1/1 Running 2 39h app-element-we...

element
onpremise
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Non-English

Element Cloud Documentation

Cross Signing

Element Cloud Documentation

Element

Element Cloud Documentation

Integrations

Element Cloud Documentation

Element Matrix Services

Element Cloud Documentation

Welcome

Element On-Premise Documentation

Element Cloud Documentation

Documentation for Element and EMS by the EMS team

EMS Knowledge Base

The knowledge base for all Element Matrix Services provided products.

Telegram Bridge

Element Cloud Documentation Integrations

This guide explains how to use the Telegram bridge from the EMS Integration Manager to integrate your Telegram chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the E...