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Frequently Asked Questions
Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...
OpenID Connect
Your homeserver can be configured to authenticate its users with an OpenID Connect provider. Here...
Attachments
Setting up Element Call
Introduction Element Call is Element's next generation of video calling, set to replace Jitsi in ...
Introduction to Element Server Suite
What is Element Server Suite and how does it work? ...
Migrate From EMS to Self-Hosted
For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...
Adding a Trust & Safety Contact
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...
Backup and Restore
An ESS Administrators focused guide on backing up and restoring Element Server Suite. ...
Troubleshooting
Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a lit...
Calculate monthly active users
Take great care when modifying and running queries in your database. Ensure you understand wha...
Troubleshooting
Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a lit...
Add Additional Users
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...
Installing Element Server Suite
First-time installation, Upgrading or Reconfiguring ESS? See here for advice on getting started....
Starting and Stopping ESS Services
Stopping a component To stop a component, such as Synapse, it is necessary to stop the operator :...
Guidance on High Availability
ESS makes use of Kubernetes for deployment so most guidiance on high-availability is tied directl...
Using the Admin Tab
Users Section By default the users section will display all active user accounts present on your...
Using the Admin Console
AKA the Installer GUI, a quick overview of the Configure and Admin tabs and the sections within....
Migrating from Self-Hosted to ESS
This document is currently work-in-progress and might not be accurate. Please speak with your Ele...
Configuring Element Desktop
Element Desktop is a Matrix client for desktop platforms with Element Web at its core. You can do...
Customise Containers used by ESS
How to change an image used by a container deployed by ESS. ...