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Element Knowledge and Documentation
Please use the updated docs.element.io site body, button, input, select, label, textarea { ...
Exporting Messages
Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...
Submit Debug Logs
Search for other issues of the same problem on Element Web and Desktop: https://github.com/ele...
How to Get an EMS Server
Go to https://ems.element.io/user/hosting#/hosts and click the “Register” link below the sign-i...
Mobile client provisioning
The default sign-in flow in the mobile app requires the user to enter the correct account provide...
Deleting an EMS Account
Deleting an EMS Account From the Element homepage, click Sign In then Admin Dashboard to be tak...
Changing an EMS Account Password
Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...
Securing an EMS Account
Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...
Creating an EMS Account
Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...
Frequently Asked Questions
Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...
Getting Browser Network and Console Logs
To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested,...
Frequently Asked Questions
Account Management Can I migrate from Element One to Element Home/Cloud? Unfortunately, Ele...
Migrate From EMS to Self-Hosted
For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...
Using the Telegram Bridge
Overview This guide describes how to bridge your Element and Telegram accounts. This allows you t...
Using the WhatsApp bridge
Overview This guide describes how to bridge your Element and WhatsApp accounts. This allows you t...
Changing a Matrix Account password
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Recovering a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signin...
Reset Cross Signing
Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...
Export and Import E2E Room Keys
Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...