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Getting Browser Network and Console Logs

Element Support

To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested,...

Updated 1 day ago by Kieran Mitchell Lane

Migrate From Self-Hosted to EMS

Element Cloud Documentation Element Matrix Services

Notes Before starting with this guide, please contact EMS support from https://ems.element.io/sup...

Updated 2 weeks ago by twilight

Element X status on EMS Cloud

Element Cloud Documentation

This page outlines the current plan for making sliding sync (required for Element X) available fo...

Updated 2 weeks ago by twilight

Migrate From EMS to Self-Hosted

Element Cloud Documentation Element Matrix Services

For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...

Updated 3 weeks ago by twilight

Troubleshooting

Element Server Suite Documentation LTS ... Support and Troubleshooting

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a lit...

Updated 3 weeks ago by twilight

Using the WhatsApp bridge

Element Support Bridges

Overview This guide describes how to bridge your Element and WhatsApp accounts. This allows you t...

Updated 4 weeks ago by Frank Pöhlmann

Deutsch: Nutzung der eigenen Domain mit EMS

Element Cloud Documentation Non-English

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten...

Updated 4 weeks ago by twilight

EMS Server With Custom Domain

Element Cloud Documentation Element Matrix Services

For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usern...

Updated 4 weeks ago by twilight

Authentication Section

Element Server Suite Documentation LTS ... Installation of Core Components

A detailed look at Delegated Authentication options available and setup examples.               ...

Updated 4 weeks ago by Kieran Mitchell Lane

Authentication Configuration Examples

Element Server Suite Documentation LTS ... Administration

Authentication configuration examples for LDAP, OpenID on Azure and SAML.                       ...

Updated 4 weeks ago by Kieran Mitchell Lane

Hookshot

Element Cloud Documentation Integrations

Dedicated Hookshot instances are available for EMS customers. To request Hookshot added to your s...

Updated 1 month ago by twilight

Frequently Asked Questions

Element Cloud Documentation

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...

Updated 1 month ago by Emma Burton

OpenID Connect

Element Cloud Documentation Authentication

Your homeserver can be configured to authenticate its users with an OpenID Connect provider. Here...

Updated 1 month ago by Jason Robinson

Attachments

EMS Knowledge Base

Updated 2 months ago by Kieran Mitchell Lane

Setting up Element Call

Element Server Suite Documentation LTS ... Integrations

Introduction Element Call is Element's next generation of video calling, set to replace Jitsi in ...

Updated 2 months ago by Frank Pöhlmann

Introduction to Element Server Suite

Element Server Suite Documentation LTS ...

What is Element Server Suite and how does it work?                                              ...

Updated 2 months ago by Kieran Mitchell Lane

Adding a Trust & Safety Contact

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...

Updated 3 months ago by Jim Mackenzie

Backup and Restore

Element Server Suite Documentation LTS ... Administration

An ESS Administrators focused guide on backing up and restoring Element Server Suite.           ...

Updated 3 months ago by Gaël Goinvic

Calculate monthly active users

Element Server Suite Documentation LTS ... Administration

Take great care when modifying and running queries in your database. Ensure you understand wha...

Updated 3 months ago by twilight

Troubleshooting

🗃️ Element Server Suite Documentation L...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a lit...

Updated 3 months ago by Matthew Hodgson