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Exporting Messages

Element Support Matrix Rooms

Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...

Updated 2 weeks ago by Kieran Mitchell Lane

Submit Debug Logs

Element Support

Search for other issues of the same problem on Element Web and Desktop: https://github.com/ele...

Updated 2 weeks ago by Kieran Mitchell Lane

How to Get an EMS Server

Element Cloud Documentation Element Matrix Services

Go to https://ems.element.io/user/hosting#/hosts and click the “Register” link below the sign-i...

Updated 2 weeks ago by Emma Burton

Mobile client provisioning

Element Server Suite Pro Administration

The default sign-in flow in the mobile app requires the user to enter the correct account provide...

Updated 2 weeks ago by Andreas Sisask

Deleting an EMS Account

Element Cloud Documentation EMS Account Management

Deleting an EMS Account From the Element homepage, click Sign In then Admin Dashboard to be tak...

Updated 2 weeks ago by Kieran Mitchell Lane

Changing an EMS Account Password

Element Cloud Documentation EMS Account Management

Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...

Updated 2 weeks ago by Kieran Mitchell Lane

Securing an EMS Account

Element Cloud Documentation EMS Account Management

Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...

Updated 2 weeks ago by Kieran Mitchell Lane

Creating an EMS Account

Element Cloud Documentation EMS Account Management

Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...

Updated 2 weeks ago by Kieran Mitchell Lane

Frequently Asked Questions

Element Support

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...

Updated 2 weeks ago by twilight

Getting Browser Network and Console Logs

Element Support

To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested,...

Updated 2 weeks ago by Kieran Mitchell Lane

Frequently Asked Questions

Element Cloud Documentation

Account Management Can I migrate from Element One to Element Home/Cloud? Unfortunately, Ele...

Updated 2 weeks ago by twilight

Migrate From EMS to Self-Hosted

Element Cloud Documentation Element Matrix Services

For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...

Updated 2 weeks ago by twilight

Using the Telegram Bridge

Element Support Bridges

Overview This guide describes how to bridge your Element and Telegram accounts. This allows you t...

Updated 2 weeks ago by Kieran Mitchell Lane

Using the WhatsApp bridge

Element Support Bridges

Overview This guide describes how to bridge your Element and WhatsApp accounts. This allows you t...

Updated 2 weeks ago by Frank Pöhlmann

Changing a Matrix Account password

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 2 weeks ago by Kieran Mitchell Lane

Recovering a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 2 weeks ago by Kieran Mitchell Lane

Verify new Login

Element Support Cross Signing

When you log in to a new device/session, you must verify the login and connect it to cross signin...

Updated 2 weeks ago by Kieran Mitchell Lane

Reset Cross Signing

Element Support Cross Signing

Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...

Updated 2 weeks ago by Kieran Mitchell Lane

Export and Import E2E Room Keys

Element Support Cross Signing

Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...

Updated 2 weeks ago by Kieran Mitchell Lane

Check Status

Element Support Cross Signing

Go to Element Security & Privacy settings Expand the Advanced section Look for All keys b...

Updated 2 weeks ago by Kieran Mitchell Lane