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Changing an EMS Account Password

Element Support EMS Account Management

Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...

Updated 1 year ago by Kieran Mitchell Lane

Securing an EMS Account

Element Support EMS Account Management

Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...

Updated 1 year ago by Kieran Mitchell Lane

Creating an EMS Account

Element Support EMS Account Management

Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...

Updated 1 year ago by Kieran Mitchell Lane

Deactivating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 1 year ago by Kieran Mitchell Lane

Creating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 1 year ago by Kieran Mitchell Lane

Frequently Asked Questions

Element Support Quick Start Guide

Account management How do I reset my password? Please note that we cannot reset passwords or r...

Updated 1 year ago by Kieran Mitchell Lane

The Right Panel

Element Support Quick Start Guide

A. Room information Click on the "information icon" or the room name on iOS and android in the...

Updated 1 year ago by Kieran Mitchell Lane

The Middle Panel

Element Support Quick Start Guide

A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...

Updated 1 year ago by Kieran Mitchell Lane

The Left Panel

Element Support Quick Start Guide

Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...

Updated 1 year ago by Kieran Mitchell Lane

Onboarding

Element Support Quick Start Guide

If you are a new user click Create Account to register. Select where to host your account by ch...

Updated 1 year ago by Kieran Mitchell Lane

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

EMS Knowledge Base

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

Updated 1 year ago by James Reilly

Apply coupon/discount

Element Cloud Documentation Element Matrix Services

Coupons can only be applied by new customers before purchasing any products. However, if you are ...

Updated 1 year ago by Element Employee

module 'jsonschema._utils' has no attribute 'load_schema'

EMS Knowledge Base

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...

Updated 1 year ago by Karl Abbott

Setting up Adminbot and Auditbot

Element On-Premise Documentation LTS 23.10 Integrations and Add-Ons

Overview Adminbot allows for an Element Administrator to become admin in any existing room or spa...

Updated 1 year ago by Karl Abbott

Documentation Covering Installers from 2023-03.01 to 2023-05.04

Element On-Premise Documentation LTS 23.10 Archived Documentation Repository

element-on-premise-documentation.pdf

Updated 1 year ago by Karl Abbott

Setting Up the Teams Bridge

Element On-Premise Documentation LTS 23.10 Integrations and Add-Ons

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Applic...

Updated 1 year ago by Lutz Lange

LDAP Active Directory

Element Cloud Documentation Authentication

This guide assumes you already have a forest/domain configured and that your environment is prope...

Updated 1 year ago by Element Employee

Google SAML

Element Cloud Documentation Authentication

Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. S...

Updated 1 year ago by Element Employee

Setting Up Hydrogen

Element On-Premise Documentation LTS 23.10 Integrations and Add-Ons

Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". Fo...

Updated 1 year ago by Karl Abbott

Setting Up the SIP Bridge

Element On-Premise Documentation LTS 23.10 Integrations and Add-Ons

Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under...

Updated 1 year ago by Karl Abbott