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Accessing General Settings
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Changing an EMS Account Password
Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...
Securing an EMS Account
Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...
Creating an EMS Account
Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...
Deactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Creating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Frequently Asked Questions
Account management How do I reset my password? Please note that we cannot reset passwords or r...
The Right Panel
A. Room information Click on the "information icon" or the room name on iOS and android in the...
The Middle Panel
A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...
The Left Panel
Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...
Onboarding
If you are a new user click Create Account to register. Select where to host your account by ch...
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...
Apply coupon/discount
Coupons can only be applied by new customers before purchasing any products. However, if you are ...
module 'jsonschema._utils' has no attribute 'load_schema'
Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...
Setting up Adminbot and Auditbot
Overview Adminbot allows for an Element Administrator to become admin in any existing room or spa...
Documentation Covering Installers from 2023-03.01 to 2023-05.04
element-on-premise-documentation.pdf
Setting Up the Teams Bridge
Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Applic...
Setting Up Hydrogen
Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". Fo...
Setting Up the SIP Bridge
Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under...
I need a new token!
Issue I lost my EMS token and now I can't set up new installations. Environment Element Server...