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Frequently Asked Questions
Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...
How do I migrate to SSO while keeping my original accounts?
Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...
I'd like to turn off federation
Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...
Client Look & Feel
This feature allows you to customize the home and welcome page on your EMS-provided Element Web c...
Submit Debug Logs
Search for other issues of the same problem on Element Web and Desktop: https://github.com/vec...
Exporting Messages
Using your Element client you can export your Room's message history in HTML, Plain Text or JSON ...
Element Enterprise Installer 2022-12.02
2022-12.02 Upgrade Notes Update teams bridge to version 1.4.0. Update groupsync to version v...
Element Enterprise Installer 2022-10.01
New Features Standalone deployment: If python-venv is already present, the installer is now able...
Element Enterprise Installer 2022-11.03
2022-11.03 Bug Fixes Fix deployment of ircbridge if dockerhub token is not used.
Element Enterprise Installer 2022-10.02
2022-10.02 New Features Add support for custom ingressClassName. Use the variable ingress_class_...
Element Enterprise Installer 2022-11.01
2022-11.01 New Features Implement Hydrogen web client deployment Add the possibility to defi...
Element Enterprise Installer 2022-11.02
2022-11.02 New Features Add support for xmpp bridge. Implement SIPBridge deployment. Upgrad...
Element Enterprise Installer 2022-12.01
2022-12.01 Upgrade Notes Upgrade to operator 1.9.2. Synapse and Elementweb ingresses can now sha...
What Telemetry Data is Collected by Element?
Issue Element collects telemetry data to understand whether or not customers are in compliance w...
Pip cache errors
Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...
Get Your Own EMS Server
Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click t...
Migrate From Self-Hosted to EMS
Notes Before starting with this guide, please contact EMS support from https://ems.element.io/sup...
Import Database and Media Dump
This article is structured for an EMS export but may also apply in other circumstances. For suppo...
Reset User Password
Resetting an account password will log out all sessions. Before doing this, make sure that all s...
Token based registration
Create a new registration token using the Synapse Admin API. Give this to your users. The registr...