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Frequently Asked Questions

Element Cloud Documentation

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...

Updated 1 month ago by Kieran Mitchell Lane

How do I migrate to SSO while keeping my original accounts?

EMS Knowledge Base

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...

Updated 1 month ago by Karl Abbott

I'd like to turn off federation

EMS Knowledge Base

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...

Updated 1 month ago by Karl Abbott

Client Look & Feel

Element Cloud Documentation Element Matrix Services

This feature allows you to customize the home and welcome page on your EMS-provided Element Web c...

Updated 2 months ago by Twilight Sparkle

Submit Debug Logs

Element Cloud Documentation Element

Search for other issues of the same problem on Element Web and Desktop: https://github.com/vec...

Updated 3 months ago by Twilight Sparkle

Exporting Messages

Element Cloud Documentation Element

Using your Element client you can export your Room's message history in HTML, Plain Text or JSON ...

Updated 3 months ago by Kieran Mitchell Lane

Element Enterprise Installer 2022-12.02

Element Enterprise On-Premise Releases

2022-12.02 Upgrade Notes Update teams bridge to version 1.4.0.   Update groupsync to version v...

Updated 3 months ago by Karl Abbott

Element Enterprise Installer 2022-10.01

Element Enterprise On-Premise Releases

New Features Standalone deployment: If python-venv is already present, the installer is now able...

Updated 3 months ago by Karl Abbott

Element Enterprise Installer 2022-11.03

Element Enterprise On-Premise Releases

2022-11.03 Bug Fixes Fix deployment of ircbridge if dockerhub token is not used.

Updated 3 months ago by Karl Abbott

Element Enterprise Installer 2022-10.02

Element Enterprise On-Premise Releases

2022-10.02 New Features Add support for custom ingressClassName. Use the variable ingress_class_...

Updated 3 months ago by Karl Abbott

Element Enterprise Installer 2022-11.01

Element Enterprise On-Premise Releases

2022-11.01 New Features Implement Hydrogen web client deployment   Add the possibility to defi...

Updated 3 months ago by Karl Abbott

Element Enterprise Installer 2022-11.02

Element Enterprise On-Premise Releases

2022-11.02 New Features Add support for xmpp bridge.   Implement SIPBridge deployment. Upgrad...

Updated 3 months ago by Karl Abbott

Element Enterprise Installer 2022-12.01

Element Enterprise On-Premise Releases

2022-12.01 Upgrade Notes Upgrade to operator 1.9.2. Synapse and Elementweb ingresses can now sha...

Updated 3 months ago by Karl Abbott

What Telemetry Data is Collected by Element?

EMS Knowledge Base

Issue Element collects telemetry data to understand whether or not customers are in compliance w...

Updated 4 months ago by Karl Abbott

Pip cache errors

EMS Knowledge Base

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

Updated 4 months ago by Karl Abbott

Get Your Own EMS Server

Element Cloud Documentation Element Matrix Services

Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click t...

Updated 4 months ago by Twilight Sparkle

Migrate From Self-Hosted to EMS

Element Cloud Documentation Element Matrix Services

Notes Before starting with this guide, please contact EMS support from https://ems.element.io/sup...

Updated 4 months ago by Twilight Sparkle

Import Database and Media Dump

Element Cloud Documentation Element Matrix Services

This article is structured for an EMS export but may also apply in other circumstances. For suppo...

Updated 4 months ago by Twilight Sparkle

Reset User Password

Element Cloud Documentation Element Matrix Services

Resetting an account password will log out all sessions. Before doing this, make sure that all s...

Updated 4 months ago by Twilight Sparkle

Token based registration

Element Cloud Documentation Element Matrix Services

Create a new registration token using the Synapse Admin API. Give this to your users. The registr...

Updated 4 months ago by Twilight Sparkle