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Element Cloud Documentation Element Matrix Services

Coupons can only be applied by new customers before purchasing any products. However, if you are ...

Updated 4 months ago by Twilight Sparkle

Using Self-Signed Certificates with mkcert

EMS Knowledge Base

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...

Updated 5 months ago by Karl Abbott

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

Updated 5 months ago by Karl Abbott

Discord Bridge

Element Cloud Documentation Integrations

Setup First, you need to register a Discord application for your bridge. Discord applications can...

Updated 5 months ago by Olivier Bilger

Google SAML

Element Cloud Documentation Integrations

Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. S...

Updated 5 months ago by Twilight Sparkle

Audit Bot

Element Cloud Documentation Integrations

Audit Bot is for compliance with the law or your organization's guidelines. This service account ...

Updated 5 months ago by Twilight Sparkle

Admin Bot

Element Cloud Documentation Integrations

Matrix brings lots of possibilities for collaboration through federation of different homeservers...

Updated 5 months ago by Twilight Sparkle

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Updated 5 months ago by Karl Abbott

Change the default homeserver in Element Desktop

Element Cloud Documentation Element

This guide applies if your system cannot connect to https://matrix.org and you see this error mes...

Updated 5 months ago by Twilight Sparkle

Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Updated 5 months ago by Karl Abbott

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

Updated 5 months ago by Karl Abbott

Installer 2022-08.01 fails to pull element web into the cluster

EMS Knowledge Base

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

Updated 7 months ago by Karl Abbott

How to Upgrade microk8s for Single Node Installations

EMS Knowledge Base

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, w...

Updated 7 months ago by Karl Abbott

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...

Updated 7 months ago by Karl Abbott

Add Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting ...

Updated 7 months ago by Twilight Sparkle

Configuring a microk8s Single Node Instance to Use a Network Proxy

EMS Knowledge Base

Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...

Updated 7 months ago by Karl Abbott

How to Setup Local Host Resolution Without DNS

EMS Knowledge Base

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...

Updated 7 months ago by Karl Abbott

Create a Conference Call in a Room

Element Cloud Documentation Integrations

Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept t...

Updated 8 months ago by Karl Abbott

Can't connect to local registry 127.0.0.1:32000

EMS Knowledge Base

Issue Getting a connection refused when trying to upload images to the local registtry. "ms...

Updated 9 months ago by Karl Abbott

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

EMS Knowledge Base

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...

Updated 9 months ago by Karl Abbott