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What data should I collect when I have an issue?

EMS Knowledge Base

Issue I'm having an issue with Element's on premise server suite and need to know what data to c...

Updated 5 months ago by Hugh Nimmo-Smith

Using ESS with a local registry in air-gapped networks

EMS Knowledge Base

Issue In some air-gapped environments, rather than downloading the air-gapped artifacts from the...

Updated 5 months ago by Hugh Nimmo-Smith

Single Node Installs: Storage and Backup Guidelines

Element On-Premise Documentation

General storage recommentations for single-node instances /data is where the standalone deploym...

Updated 5 months ago by Gaël Goinvic

Kubernetes Installations

Element On-Premise Documentation

Overview Our Installer can handle the installation of Element Enterprise into your existing produ...

Updated 5 months ago by Gaël Goinvic

Token based registration

Element Cloud Documentation Element Matrix Services

Create a new registration token using the Synapse Admin API. Give this to your users. The registr...

Updated 5 months ago by Twilight Sparkle

Reset User Password

Element Cloud Documentation Element Matrix Services

Resetting an account password will log out all sessions. Before doing this, make sure that all s...

Updated 5 months ago by Twilight Sparkle

How to Get an EMS Server

Element Cloud Documentation Element Matrix Services

Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click t...

Updated 5 months ago by Twilight Sparkle

Exporting Messages

Element Cloud Documentation Element

Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...

Updated 6 months ago by Twilight Sparkle

Removing Legacy Integrations

Element On-Premise Documentation Integrations and Add-Ons

Today, if you remove a Yaml integration's config, its components will not be removed from the clu...

Updated 6 months ago by Gaël Goinvic

Verifying Well Known CORS Headers

EMS Knowledge Base

Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an...

Updated 6 months ago by Kieran Mitchell Lane

Kubernetes Installations - Quick Start

Element On-Premise Documentation

For testing and evaluation purposes - Element cannot guarantee production readiness with these sa...

Updated 6 months ago by Rhea Danzey

Introduction to Element Server Suite

Element On-Premise Documentation

What is Element Server Suite? Element Server Suite provides an enterprise-grade secure communicat...

Updated 6 months ago by Lutz Lange

Using the Admin Console

Element Server Suite Admin Guide

Opening the Admin Console N.B. This document relates to versions 2023-07.01 and later. First, let...

Updated 7 months ago by Twilight Sparkle

Deutsch: Nutzung der eigenen Domain mit EMS

Element Cloud Documentation Non-English

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten...

Updated 7 months ago by Twilight Sparkle

Element Settings

Element Cloud Documentation Element

Notice: Please be advised this document is currently a work in progress, some information is curr...

Updated 7 months ago by Twilight Sparkle

Admin Bot

Element Cloud Documentation Integrations

Matrix brings lots of possibilities for collaboration through federation of different homeservers...

Updated 7 months ago by Twilight Sparkle

Add Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting ...

Updated 7 months ago by Twilight Sparkle

Migrate to the new GitHub and Feeds bots

Element Cloud Documentation Integrations

New versions of the GitHub and RSS bots provided by Element are now available! The previous bots ...

Updated 7 months ago by Twilight Sparkle

Hookshot

Element Cloud Documentation Integrations

Dedicated Hookshot instances are available for EMS Enterprise customers. To request Hookshot adde...

Updated 7 months ago by Twilight Sparkle

Submit Debug Logs

Element Cloud Documentation Element

Search for other issues of the same problem on Element Web and Desktop: https://github.com/ele...

Updated 7 months ago by Twilight Sparkle