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Onboarding

Element Support Quick Start Guide

If you are a new user click Create Account to register. Select where to host your account by ch...

Updated 1 month ago by Kieran Mitchell Lane

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

EMS Knowledge Base

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

Updated 1 month ago by James Reilly

Setting Up Well Known Delegation

Element On-Premise Documentation

Well Known Delegation Configuration From the Installer's Integrations page, click "Install" under...

Updated 1 month ago by Simon Addis

Troubleshooting

Element On-Premise Documentation

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a lit...

Updated 2 months ago by Lutz Lange

Setting up Group Sync with the Installer

Element On-Premise Documentation Integrations and Add-Ons

What is Group Sync? Group Sync allows you to use the ACLs from your identity infrastructure in or...

Updated 2 months ago by Lutz Lange

Setting Up Jitsi and TURN With the Installer

Element On-Premise Documentation Integrations and Add-Ons

Configure the Installer to install Jitsi and TURN Prerequisites Firewall You will have to open th...

Updated 2 months ago by Ben Banfield-Zanin

Apply coupon/discount

Element Cloud Documentation Element Matrix Services

Coupons can only be applied by new customers before purchasing any products. However, if you are ...

Updated 2 months ago by Twilight Sparkle

module 'jsonschema._utils' has no attribute 'load_schema'

EMS Knowledge Base

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...

Updated 2 months ago by Karl Abbott

Setting up Sliding Sync

Element On-Premise Documentation Integrations and Add-Ons

Introduction to Sliding Sync Sliding Sync is a backend component required by the Element X client...

Updated 2 months ago by Karl Abbott

Setting up Adminbot and Auditbot

Element On-Premise Documentation Integrations and Add-Ons

Overview Adminbot allows for an Element Administrator to become admin in any existing room or spa...

Updated 2 months ago by Karl Abbott

Documentation Covering Installers from 2023-03.01 to 2023-05.04

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation.pdf

Updated 2 months ago by Karl Abbott

Using the Admin Console

Element Server Suite Admin Guide

N.B. This document relates to versions 2023-07.01 and later. First, let’s get started by logging ...

Updated 2 months ago by Karl Abbott

Setting Up the Teams Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Applic...

Updated 2 months ago by Lutz Lange

Setting up Delegated Authentication with OpenID on Microsoft AD FS

Element On-Premise Documentation

Install Microsoft AD FS Before starting the installation, make sure: your Windows computer name...

Updated 3 months ago by Olivier Bilger

Setting up Delegated Authentication with OpenID on Microsoft Azure

Element On-Premise Documentation

Before setting up the installer, you have to configure Microsoft Azure Active Directory. Set up M...

Updated 3 months ago by Olivier Bilger

Setting up Delegated Authentication With the Installer

Element On-Premise Documentation

Delegated Authentication At present, we support delegating the authentication of users to the fol...

Updated 3 months ago by Olivier Bilger

Configuring Synapse workers

Element On-Premise Documentation

From the Installer's Synapse page, scroll down to Synapse workers view. Click on Add Workers Yo...

Updated 3 months ago by Gaël Goinvic

Using the Installer in an Air-Gapped Environment

Element On-Premise Documentation

Defining Air-Gapped Environments An air-gapped environment is any environment in which the runnin...

Updated 3 months ago by Karl Abbott

Setting up Permalinks With the Installer

Element On-Premise Documentation

Element Extra Configurations Please go to the "Element Web" page of the installer, click on "A...

Updated 3 months ago by Karl Abbott

Single Node Installs: Storage and Backup Guidelines

Element On-Premise Documentation

General storage recommentations for single-node instances /mnt (or a common root for all <compo...

Updated 3 months ago by Karl Abbott