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Apply coupon/discount
Coupons can only be applied by new customers before purchasing any products. However, if you are ...
Using Self-Signed Certificates with mkcert
Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...
Discord Bridge
Setup First, you need to register a Discord application for your bridge. Discord applications can...
Google SAML
Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. S...
Audit Bot
Audit Bot is for compliance with the law or your organization's guidelines. This service account ...
Admin Bot
Matrix brings lots of possibilities for collaboration through federation of different homeservers...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...
Change the default homeserver in Element Desktop
This guide applies if your system cannot connect to https://matrix.org and you see this error mes...
Installer fails looking for join_local_rooms_only
Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...
Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...
Issue After installing integrator and browsing to it by hostname, I get the following error: Un...
Installer 2022-08.01 fails to pull element web into the cluster
Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...
How to Upgrade microk8s for Single Node Installations
microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, w...
Installer fails on firewalld, but firewalld is not installed
Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...
Add Users
Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting ...
Configuring a microk8s Single Node Instance to Use a Network Proxy
Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...
How to Setup Local Host Resolution Without DNS
Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...
Create a Conference Call in a Room
Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept t...
Can't connect to local registry 127.0.0.1:32000
Issue Getting a connection refused when trying to upload images to the local registtry. "ms...
Installer fails with AnsibleUnsafeText object has no attribute 'addons'
Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...