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Reset Cross Signing

Element Cloud Documentation Cross Signing

Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...

Updated 10 months ago by Twilight Sparkle

synapse-haproxy container in CrashLoopBackOff state

EMS Knowledge Base

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...

Updated 10 months ago by Karl Abbott

Installer fails on enabling addons

EMS Knowledge Base

Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...

Updated 10 months ago by Karl Abbott

After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state

EMS Knowledge Base

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...

Updated 10 months ago by Karl Abbott

After an install, I only have the postgres-0 pod!

EMS Knowledge Base

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...

Updated 10 months ago by Karl Abbott

Getting a 502 Bad Gateway Error When Accessing Element Web

EMS Knowledge Base

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...

Updated 10 months ago by Karl Abbott

url.js:354 error starting dimension

EMS Knowledge Base

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....

Updated 10 months ago by Karl Abbott

Welcome!

Welcome

If you're looking for a solution to a potential problem that you are hitting, please search for y...

Updated 10 months ago by Karl Abbott

Change Account Password

Element Cloud Documentation Element

Resetting the account password will log out all your sessions. Before doing this, make sure that ...

Updated 10 months ago by Twilight Sparkle

Deutsch: Nutzung der eigenen Domain mit EMS

Element Cloud Documentation Non-English

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten...

Updated 10 months ago by Christian Paul

Add Additional Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...

Updated 11 months ago by Twilight Sparkle

Verify new Login

Element Cloud Documentation Cross Signing

When you log in to a new device/session, you must verify the login and connect it to cross signin...

Updated 11 months ago by Twilight Sparkle

Export and Import E2E Room Keys

Element Cloud Documentation Cross Signing

Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...

Updated 11 months ago by Twilight Sparkle

Set up Cross Signing

Element Cloud Documentation Cross Signing

On first login to a new account Sign up or log in Click Generate a Security Key or Enter a S...

Updated 11 months ago by Karl Abbott

Check Status

Element Cloud Documentation Cross Signing

Go to Element Security & Privacy settings Expand the Advanced section Look for All keys b...

Updated 11 months ago by Karl Abbott

Add Email to Your Account

Element Cloud Documentation Element

Go to Element All settings Enter your email address and click Add When you get this messa...

Updated 11 months ago by Karl Abbott

I can't upload files after updating to 0.6.1

EMS Knowledge Base

Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...

Updated 11 months ago by Karl Abbott