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Deactivating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Recovering a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Changing a Matrix Account password
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Securing a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Creating a Matrix Account
Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...
Frequently Asked Questions
Account management How do I reset my password? Please note that we cannot reset passwords or r...
The Right Panel
A. Room information Click on the "information icon" or the room name on iOS and android in the...
The Middle Panel
A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...
The Left Panel
Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...
Onboarding
If you are a new user click Create Account to register. Select where to host your account by ch...
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...
Apply coupon/discount
Coupons can only be applied by new customers before purchasing any products. However, if you are ...
module 'jsonschema._utils' has no attribute 'load_schema'
Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...
Setting up Sliding Sync
Introduction to Sliding Sync Sliding Sync is a backend component required by the Element X client...
Setting up Adminbot and Auditbot
Overview Adminbot allows for an Element Administrator to become admin in any existing room or spa...
Documentation Covering Installers from 2023-03.01 to 2023-05.04
element-on-premise-documentation.pdf
Setting Up the Teams Bridge
Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Applic...
Google SAML
Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. S...
LDAP Active Directory
This guide assumes you already have a forest/domain configured and that your environment is prope...
Setting Up the Telegram Bridge
Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ...