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Accessing General Settings

Element Support Element Web/Desktop Client Settings

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 11 months ago by Kieran Mitchell Lane

Changing an EMS Account Password

Element Support EMS Account Management

Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...

Updated 11 months ago by Kieran Mitchell Lane

Securing an EMS Account

Element Support EMS Account Management

Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...

Updated 11 months ago by Kieran Mitchell Lane

Creating an EMS Account

Element Support EMS Account Management

Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...

Updated 11 months ago by Kieran Mitchell Lane

Deactivating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 11 months ago by Kieran Mitchell Lane

Recovering a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 11 months ago by Kieran Mitchell Lane

Changing a Matrix Account password

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 11 months ago by Kieran Mitchell Lane

Securing a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 11 months ago by Kieran Mitchell Lane

Creating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 11 months ago by Kieran Mitchell Lane

Frequently Asked Questions

Element Support Quick Start Guide

Account management How do I reset my password? Please note that we cannot reset passwords or r...

Updated 11 months ago by Kieran Mitchell Lane

The Right Panel

Element Support Quick Start Guide

A. Room information Click on the "information icon" or the room name on iOS and android in the...

Updated 11 months ago by Kieran Mitchell Lane

The Middle Panel

Element Support Quick Start Guide

A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...

Updated 11 months ago by Kieran Mitchell Lane

The Left Panel

Element Support Quick Start Guide

Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...

Updated 11 months ago by Kieran Mitchell Lane

Onboarding

Element Support Quick Start Guide

If you are a new user click Create Account to register. Select where to host your account by ch...

Updated 11 months ago by Kieran Mitchell Lane

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

EMS Knowledge Base

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

Updated 11 months ago by James Reilly

Apply coupon/discount

Element Cloud Documentation Element Matrix Services

Coupons can only be applied by new customers before purchasing any products. However, if you are ...

Updated 1 year ago by Twilight Sparkle

module 'jsonschema._utils' has no attribute 'load_schema'

EMS Knowledge Base

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...

Updated 1 year ago by Karl Abbott

Setting up Sliding Sync

Element On-Premise Documentation Integrations and Add-Ons

Introduction to Sliding Sync Sliding Sync is a backend component required by the Element X client...

Updated 1 year ago by Karl Abbott

Setting up Adminbot and Auditbot

Element On-Premise Documentation Integrations and Add-Ons

Overview Adminbot allows for an Element Administrator to become admin in any existing room or spa...

Updated 1 year ago by Karl Abbott

Documentation Covering Installers from 2023-03.01 to 2023-05.04

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation.pdf

Updated 1 year ago by Karl Abbott