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What Telemetry Data is Collected by Element?

EMS Knowledge Base

Issue Element collects telemetry data to understand whether or not customers are in compliance w...

Updated 10 months ago by Karl Abbott

Pip cache errors

EMS Knowledge Base

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

Updated 10 months ago by Karl Abbott

Migrate From Self-Hosted to EMS

Element Cloud Documentation Element Matrix Services

Notes Before starting with this guide, please contact EMS support from https://ems.element.io/sup...

Updated 10 months ago by Twilight Sparkle

Reset User Password

Element Cloud Documentation Element Matrix Services

Resetting an account password will log out all sessions. Before doing this, make sure that all s...

Updated 10 months ago by Twilight Sparkle

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

Updated 11 months ago by Karl Abbott

Audit Bot

Element Cloud Documentation Integrations

Audit Bot is for compliance with the law or your organization's guidelines. This service account ...

Updated 11 months ago by Twilight Sparkle

Admin Bot

Element Cloud Documentation Integrations

Matrix brings lots of possibilities for collaboration through federation of different homeservers...

Updated 11 months ago by Twilight Sparkle

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Updated 11 months ago by Karl Abbott

Change the default homeserver in Element Desktop

Element Cloud Documentation Element

This guide applies if your system cannot connect to https://matrix.org and you see this error mes...

Updated 11 months ago by Twilight Sparkle

Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Updated 11 months ago by Karl Abbott

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

Updated 11 months ago by Karl Abbott

Installer 2022-08.01 fails to pull element web into the cluster

EMS Knowledge Base

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

Updated 1 year ago by Karl Abbott

How to Upgrade microk8s for Single Node Installations

EMS Knowledge Base

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, w...

Updated 1 year ago by Karl Abbott

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...

Updated 1 year ago by Karl Abbott

Add Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting ...

Updated 1 year ago by Twilight Sparkle

Configuring a microk8s Single Node Instance to Use a Network Proxy

EMS Knowledge Base

Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...

Updated 1 year ago by Karl Abbott

How to Setup Local Host Resolution Without DNS

EMS Knowledge Base

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...

Updated 1 year ago by Karl Abbott

Create a Conference Call in a Room

Element Cloud Documentation Integrations

Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept t...

Updated 1 year ago by Karl Abbott

Can't connect to local registry 127.0.0.1:32000

EMS Knowledge Base

Issue Getting a connection refused when trying to upload images to the local registtry. "ms...

Updated 1 year ago by Karl Abbott

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

EMS Knowledge Base

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...

Updated 1 year ago by Karl Abbott