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Creating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 6 months ago by Kieran Mitchell Lane

Frequently Asked Questions

Element Support Quick Start Guide

Account management How do I reset my password? Please note that we cannot reset passwords or r...

Updated 6 months ago by Kieran Mitchell Lane

The Right Panel

Element Support Quick Start Guide

A. Room information Click on the "information icon" or the room name on iOS and android in the...

Updated 6 months ago by Kieran Mitchell Lane

The Middle Panel

Element Support Quick Start Guide

A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...

Updated 6 months ago by Kieran Mitchell Lane

The Left Panel

Element Support Quick Start Guide

Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...

Updated 6 months ago by Kieran Mitchell Lane

Onboarding

Element Support Quick Start Guide

If you are a new user click Create Account to register. Select where to host your account by ch...

Updated 6 months ago by Kieran Mitchell Lane

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

EMS Knowledge Base

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

Updated 6 months ago by James Reilly

Apply coupon/discount

Element Cloud Documentation Element Matrix Services

Coupons can only be applied by new customers before purchasing any products. However, if you are ...

Updated 7 months ago by Twilight Sparkle

module 'jsonschema._utils' has no attribute 'load_schema'

EMS Knowledge Base

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...

Updated 7 months ago by Karl Abbott

Setting up Sliding Sync

Element On-Premise Documentation Integrations and Add-Ons

Introduction to Sliding Sync Sliding Sync is a backend component required by the Element X client...

Updated 7 months ago by Karl Abbott

Setting up Adminbot and Auditbot

Element On-Premise Documentation Integrations and Add-Ons

Overview Adminbot allows for an Element Administrator to become admin in any existing room or spa...

Updated 7 months ago by Karl Abbott

Documentation Covering Installers from 2023-03.01 to 2023-05.04

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation.pdf

Updated 7 months ago by Karl Abbott

Setting Up the Teams Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Applic...

Updated 7 months ago by Lutz Lange

Google SAML

Element Cloud Documentation Authentication

Note, other SAML providers may also work with EMS. Contact EMS support to discuss your options. S...

Updated 9 months ago by Twilight Sparkle

LDAP Active Directory

Element Cloud Documentation Authentication

This guide assumes you already have a forest/domain configured and that your environment is prope...

Updated 9 months ago by Twilight Sparkle

Setting up GitLab, GitHub, JIRA and Webhooks Integrations With the Installer

Element On-Premise Documentation Integrations and Add-Ons

In Element Server Suite, our GitLab, GitHub, and JIRA extensions are provided by the hookshot pac...

Updated 9 months ago by Karl Abbott

Setting Up the Telegram Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ...

Updated 9 months ago by Karl Abbott

Single Node Scope of Coverage Addendum

Element On-Premise Documentation Support Policies

List of what is supported for this setup exists. Element supports the installation of microk8s ...

Updated 9 months ago by Karl Abbott

Setting up Location Sharing

Element On-Premise Documentation Integrations and Add-Ons

Overview The ability to send a location share, whether static or live, is available without any a...

Updated 9 months ago by Karl Abbott

Setting Up Hydrogen

Element On-Premise Documentation Integrations and Add-Ons

Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". Fo...

Updated 9 months ago by Karl Abbott