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Reset Cross Signing

Element Cloud Documentation Cross Signing

Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...

Updated 1 year ago by Twilight Sparkle

synapse-haproxy container in CrashLoopBackOff state

EMS Knowledge Base

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...

Updated 1 year ago by Karl Abbott

Installer fails on enabling addons

EMS Knowledge Base

Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...

Updated 1 year ago by Karl Abbott

After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state

EMS Knowledge Base

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...

Updated 1 year ago by Karl Abbott

After an install, I only have the postgres-0 pod!

EMS Knowledge Base

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...

Updated 1 year ago by Karl Abbott

Getting a 502 Bad Gateway Error When Accessing Element Web

EMS Knowledge Base

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...

Updated 1 year ago by Karl Abbott

url.js:354 error starting dimension

EMS Knowledge Base

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....

Updated 1 year ago by Karl Abbott

Change Account Password

Element Cloud Documentation Element

Resetting the account password will log out all your sessions. Before doing this, make sure that ...

Updated 1 year ago by Twilight Sparkle

Deutsch: Nutzung der eigenen Domain mit EMS

Element Cloud Documentation Non-English

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten...

Updated 1 year ago by Christian Paul

Add Additional Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...

Updated 1 year ago by Twilight Sparkle

Verify new Login

Element Cloud Documentation Cross Signing

When you log in to a new device/session, you must verify the login and connect it to cross signin...

Updated 1 year ago by Twilight Sparkle

Export and Import E2E Room Keys

Element Cloud Documentation Cross Signing

Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...

Updated 1 year ago by Twilight Sparkle

Set up Cross Signing

Element Cloud Documentation Cross Signing

On first login to a new account Sign up or log in Click Generate a Security Key or Enter a S...

Updated 1 year ago by Karl Abbott

Check Status

Element Cloud Documentation Cross Signing

Go to Element Security & Privacy settings Expand the Advanced section Look for All keys b...

Updated 1 year ago by Karl Abbott

I can't upload files after updating to 0.6.1

EMS Knowledge Base

Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...

Updated 1 year ago by Karl Abbott