Recently Updated Pages
Single Node Scope of Coverage Addendum
List of what is supported for this setup exists. Element supports the installation of microk8s ...
Setting up Location Sharing
Overview The ability to send a location share, whether static or live, is available without any a...
Setting Up Hydrogen
Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". Fo...
Setting Up the SIP Bridge
Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under...
I need a new token!
Issue I lost my EMS token and now I can't set up new installations. Environment Element Server...
Using Self-Signed Certificates with mkcert
Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended instal...
Documentation covering v1 and installers prior to 2022-07.03
element-on-premise-documentation-july28-2022.pdf
Documentation Covering Installers From 2022.07.03 to 2022.09.05
element-on-premise-documentation-0703-0905.pdf
Documentation Covering Installers From 2022.10.01 to 2023.02.01
element-on-premise-documentation.pdf
Documentation Covering Installer 2023-02.02 CLI Only.
element-on-premise-documentation (2).pdf
How do I migrate to SSO while keeping my original accounts?
Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...
I'd like to turn off federation
Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...
What Telemetry Data is Collected by Element?
Issue Element collects telemetry data to understand whether or not customers are in compliance w...
Pip cache errors
Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...
Installer fails looking for join_local_rooms_only
Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...
Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...
Issue After installing integrator and browsing to it by hostname, I get the following error: Un...
Installer 2022-08.01 fails to pull element web into the cluster
Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...