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Single Node Scope of Coverage Addendum

Element On-Premise Documentation Support Policies

List of what is supported for this setup exists. Element supports the installation of microk8s ...

Updated 1 year ago by Karl Abbott

Setting up Location Sharing

Element On-Premise Documentation Integrations and Add-Ons

Overview The ability to send a location share, whether static or live, is available without any a...

Updated 1 year ago by Karl Abbott

Setting Up Hydrogen

Element On-Premise Documentation Integrations and Add-Ons

Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". Fo...

Updated 1 year ago by Karl Abbott

Setting Up the SIP Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under...

Updated 1 year ago by Karl Abbott

I need a new token!

EMS Knowledge Base

Issue I lost my EMS token and now I can't set up new installations. Environment Element Server...

Updated 1 year ago by Karl Abbott

Using Self-Signed Certificates with mkcert

EMS Knowledge Base

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...

Updated 1 year ago by Karl Abbott

How do I run the installer without using the GUI?

EMS Knowledge Base

Issue I need to be able to automate my install with configuration files and an unattended instal...

Updated 1 year ago by Karl Abbott

Documentation covering v1 and installers prior to 2022-07.03

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation-july28-2022.pdf

Updated 1 year ago by Karl Abbott

Documentation Covering Installers From 2022.07.03 to 2022.09.05

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation-0703-0905.pdf

Updated 1 year ago by Karl Abbott

Documentation Covering Installers From 2022.10.01 to 2023.02.01

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation.pdf

Updated 1 year ago by Karl Abbott

Documentation Covering Installer 2023-02.02 CLI Only.

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation (2).pdf

Updated 1 year ago by Karl Abbott

How do I migrate to SSO while keeping my original accounts?

EMS Knowledge Base

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...

Updated 1 year ago by Karl Abbott

I'd like to turn off federation

EMS Knowledge Base

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...

Updated 1 year ago by Karl Abbott

What Telemetry Data is Collected by Element?

EMS Knowledge Base

Issue Element collects telemetry data to understand whether or not customers are in compliance w...

Updated 1 year ago by Karl Abbott

Pip cache errors

EMS Knowledge Base

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

Updated 1 year ago by Karl Abbott

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

Updated 1 year ago by Karl Abbott

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Updated 1 year ago by Karl Abbott

Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Updated 1 year ago by Karl Abbott

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

Updated 1 year ago by Karl Abbott

Installer 2022-08.01 fails to pull element web into the cluster

EMS Knowledge Base

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

Updated 1 year ago by Karl Abbott