Element Cloud Documentation
Documentation for Element and EMS by the EMS team
Element X status on EMS Cloud
This page outlines the current plan for making sliding sync (required for Element X) available fo...
Frequently Asked Questions
Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...
Element Matrix Services
Add Additional Users
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...
Add Users
Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting ...
Apply coupon/discount
Coupons can only be applied by new customers before purchasing any products. However, if you are ...
Client Look & Feel
This feature allows you to customize the home and welcome page on your EMS-provided Element Web c...
EMS Server With Custom Domain
For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usern...
How to Get an EMS Server
Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click t...
Migrate From EMS to Self-Hosted
For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...
Migrate From Self-Hosted to EMS
Notes Before starting with this guide, please contact EMS support from https://ems.element.io/sup...
Reset User Password
Resetting an account password will log out all sessions. Before doing this, make sure that all s...
Token based registration
Create a new registration token using the Synapse Admin API. Give this to your users. The registr...
Authentication
Integrations
Admin Bot
Matrix brings lots of possibilities for collaboration through federation of different homeservers...
Audit Bot
Audit Bot is for compliance with the law or your organization's guidelines. This service account ...
Create a Conference Call in a Room
Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept t...
Discord Bridge
The Discord bridge is no longer available for purchase. This documentation is for existing custom...
Hookshot
Dedicated Hookshot instances are available for EMS Enterprise customers. To request Hookshot adde...
Migrate to the new GitHub and Feeds bots
New versions of the GitHub and RSS bots provided by Element are now available! The previous bots ...
Public IRC Bridges
Matrix.org (and others) host a number of IRC bridges for public networks. A list of these network...
Public Slack Bridge
Matrix.org provides a public free Slack bridge, which is free to use forever but comes with some ...
Signal Bridge
This guide explains how to use the Signal bridge from the EMS Integration Manager to integrate yo...
Slack Bridge
The Slack bridge is no longer available for purchase. This documentation is for existing customer...
Teams Bridge
The Teams bridge is no longer available for purchase. This documentation is for existing customer...
Telegram Bridge
This guide explains how to use the Telegram bridge from the EMS Integration Manager to integrate ...
WhatsApp Bridge
This guide explains how to use the WhatsApp bridge from the EMS Integration Manager to integrate ...
Element
Add Email to Your Account
Go to Element All settings Enter your email address and click Add When you get this messa...
Change Account Password
Resetting the account password will log out all your sessions. Before doing this, make sure that ...
Element Settings
Notice: Please be advised this document is currently a work in progress, some information is curr...
Exporting Messages
Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...
Submit Debug Logs
Search for other issues of the same problem on Element Web and Desktop: https://github.com/ele...
Cross Signing
Check Status
Go to Element Security & Privacy settings Expand the Advanced section Look for All keys b...
Export and Import E2E Room Keys
Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...
Reset Cross Signing
Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...
Set up Cross Signing
On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Se...
Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signin...