Element Cloud Documentation
Documentation for Element and EMS by the EMS team
Element X status on EMS Cloud
This page outlines the current plan for making sliding sync (required for Element X) available fo...
Frequently Asked Questions
Account Management Can I migrate from Element One to Element Home/Cloud? Unfortunately, Ele...
Element Matrix Services
Add Additional Users
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...
Add Users
Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting ...
Apply coupon/discount
Coupons can only be applied by new customers before purchasing any products. However, if you are ...
Client Look & Feel
This feature allows you to customize the home and welcome page on your EMS-provided Element Web c...
EMS Server With Custom Domain
For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usern...
How to Get an EMS Server
Go to https://ems.element.io/user/hosting#/hosts and click the “Register” link below the sign-i...
Migrate From EMS to Self-Hosted
For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...
Migrate From Self-Hosted to EMS
Notes Before starting with this guide, please contact EMS support from https://ems.element.io/sup...
Reset User Password
Resetting an account password will log out all sessions. Before doing this, make sure that all s...
Token based registration
Create a new registration token using the Synapse Admin API. Give this to your users. The registr...
Adding a Trust & Safety Contact
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...
Authentication
Integrations
Admin Bot
Matrix brings lots of possibilities for collaboration through federation of different homeservers...
Audit Bot
Audit Bot is for compliance with the law or your organization's guidelines. This service account ...
Create a Conference Call in a Room
Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept t...
Discord Bridge
The Discord bridge is no longer available for purchase. This documentation is for existing custom...
Hookshot
Dedicated Hookshot instances are available for EMS customers. To request Hookshot added to your s...
Migrate to the new GitHub and Feeds bots
New versions of the GitHub and RSS bots provided by Element are now available! The previous bots ...
Public IRC Bridges
Matrix.org (and others) host a number of IRC bridges for public networks. A list of these network...
Public Slack Bridge
Matrix.org provides a public free Slack bridge, which is free to use forever but comes with some ...
Signal Bridge
This guide explains how to use the Signal bridge from the EMS Integration Manager to integrate yo...
Slack Bridge
The Slack bridge is no longer available for purchase. This documentation is for existing customer...
Teams Bridge
The Teams bridge is no longer available for purchase. This documentation is for existing customer...
Telegram Bridge
This guide explains how to use the Telegram bridge from the EMS Integration Manager to integrate ...
WhatsApp Bridge
This guide explains how to use the WhatsApp bridge from the EMS Integration Manager to integrate ...
EMS Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Creating an EMS Account
Your EMS Account is used to manage and use your subscriptions with Element, whether for your ow...
Securing an EMS Account
Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be t...
Changing an EMS Account Password
Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboar...
Deleting an EMS Account
Deleting an EMS Account From the Element homepage, click Sign In then Admin Dashboard to be tak...