Element Cloud Documentation

• Element X status on EMS Cloud
• Frequently Asked Questions
• Element Matrix Services
• Add Additional Users
• Add Users
• Apply coupon/discount
• Client Look & Feel
• EMS Server With Custom Domain
• How to Get an EMS Server
• Migrate From EMS to Self-Hosted
• Migrate From Self-Hosted to EMS
• Reset User Password
• Token based registration
• Adding a Trust & Safety Contact
• Authentication
• LDAP Active Directory
• OpenID Connect
• Integrations
• Admin Bot
• Audit Bot
• Create a Conference Call in a Room
• Discord Bridge
• Hookshot
• Migrate to the new GitHub and Feeds bots
• Public IRC Bridges
• Public Slack Bridge
• Signal Bridge
• Slack Bridge
• Teams Bridge
• Telegram Bridge
• WhatsApp Bridge
• Element
• Add Email to Your Account
• Change Account Password
• Element Settings
• Exporting Messages
• Submit Debug Logs
• Cross Signing
• Check Status
• Export and Import E2E Room Keys
• Reset Cross Signing
• Set up Cross Signing
• Verify new Login
• Non-English
• Deutsch: Nutzung der eigenen Domain mit EMS

Element X status on EMS Cloud

This page outlines the current plan for making sliding sync (required for Element X) available for EMS cloud customers. The page will be updated if anything changes.

See the Element blog post “Element X: Ignition” for more information on Element X.

Hosts using traditional password authentication

All EMS hosts using traditional password authentication now have the sliding sync proxy and you can start using Element X.

If your host is using Custom DNS and you are not using “EMS hosts well-knowns”, you will need to update your client well-known file to enable Element X support. You will receive an email with specific instructions for your host. But, if you want to prepare, you can update your client well-known file like this:

GET https://yourcustomdoman.tld/.well-known/matrix/client

{
    "m.homeserver": {
        "base_url": "https://your-ems-hostname.ems.host"
    },
    "m.identity_server": {
        "base_url": "https://vector.im"
    },
    "org.matrix.msc3575.proxy": {
        "url": "https://your-ems-hostname.ems.host"
    }
}

If you are not using Custom DNS or if you are using “EMS hosts well-knowns”, no changes are required by you.

Hosts using delegated authentication/SSO including Element One users

A pre-requisite of support for Element X is adding support for the Matrix Authentication Service (MAS) to Element Matrix Services (EMS).

Whilst significant progress has been made in developing MAS work to add support for it to EMS is not due until 2025 - we'd advise checking the Element Blog for the latest updates where we'll announce its support in the future.

Frequently Asked Questions

Element General

Matrix General

Element Matrix Services

Account Management

Integrations

Miscellaneous

Pricing & Payment

Server Configuration & Management

{
    "m.homeserver": {
        "base_url": "https://yourEMShost.ems.host"
    },
    "m.identity_server": {
        "base_url": "https://vector.im"
    }
}

{
    "m.server": "yourEMShost.ems.host:443"
}

Element Matrix Services

Add Additional Users

1. Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting.
2. Click the Hosts tab.
3. Change Total Monthly Active User Seats to the number of users you want and click Save at the bottom.
   
   • Note that you cannot decrease your user count later.

Add Users

1. Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting

2. Click Server Admin

3. Select your host

4. Click Add user Enter the username and click Add
   

5. Select Make new user server admin if you want this user to be able to use the Synapse Admin API to perform administrative tasks on your server. Be careful with this as this option has a lot of power on your server.

6. The username and password for the new user is displayed. You will only be able to see this information once so send the password to the user in a secure manner and then delete it
   

Apply coupon/discount

Coupons can only be applied by new customers before purchasing any products. However, if you are an existing customer and want to add a coupon, please contact support at https://ems.element.io/support.

Terms and Conditions apply. See the page for your coupon or ask your Element contact or support.

• Create your EMS account normally
• If you have agreed to pay by invoice/bank transfer, stop here and let your Element contact know you have created your account so they can enable invoice payment for you
• Add your billing address and payment card on https://ems.element.io/user/billing, or click Your Account, then Billing
  
• Go to https://ems.element.io/user/account, or click Your Account, then Account
• If you are a business, you must enter your company name and if applicable, VAT ID here
  
• Click Show Discounts
• Enter your coupon code and click Apply coupon
  
  
• Continue host setup normally. The discount will automatically be applied to all applicable products
  

Client Look & Feel

This feature allows you to customize the home and welcome page on your EMS-provided Element Web client.

Blog posts

See also our blog posts on the subject:

• Build your own custom branded chat platform at the touch of a button!
• A white label messaging app to create your own brand messenger

Create home and login template

1. Create the files you want to use.

   1. Edit ems_home.html. This can be as simple as a couple of lines of HTML, for example:

      <h1>Snow Leopard LTD</h1>
      <h2>Rooms to join</h2>
      <ul>
          <li><a href='/#/room/#welcome:snowleopard-staging.ems.host'>Welcome to Demo web chat (#welcome)</a></li>
          <li><a href='/#/room/#support:snowleopard-staging.ems.host'>Support (#support)</a></li>
          <li><a href='/#/room/#offtopic:snowleopard-staging.ems.host'>Off topic conversation (#offtopic)</a></li>
      </ul>
      

      You can also add a more complex HTML and styling.

   2. It looks like this in your web browser:
      

   3. Edit ems_welcome.html. This is a bit more complex, but it can be almost anything you want as long as it has links to Log in (/#/login) and Create account (/#/register). The default design is based on this template. You can get creative with the CSS and the !important tag.

      Click to see ems_welcome contents

      The only change I made from the template is adding <p>This is some demo text!</p> on line 177.

      <style type="text/css">
      
      /* we deliberately inline style here to avoid flash-of-CSS problems, and to avoid
      * voodoo where we have to set display: none by default
      */
      
      h1::after {
          content: "!";
      }
      
      .mx_Parent {
          display: -webkit-box;
          display: -webkit-flex;
          display: -ms-flexbox;
          display: flex;
          -webkit-box-orient: vertical;
          -webkit-box-direction: normal;
          -webkit-flex-direction: column;
          -ms-flex-direction: column;
          flex-direction: column;
          -webkit-box-pack: center;
          -webkit-justify-content: center;
          -ms-flex-pack: center;
          justify-content: center;
          -webkit-box-align: center;
          -webkit-align-items: center;
          -ms-flex-align: center;
          align-items: center;
          text-align: center;
          padding: 25px 35px;
          color: #2e2f32;
      }
      
      .mx_Logo {
          height: 54px;
          margin-top: 2px;
      }
      
      .mx_ButtonGroup {
          margin-top: 10px;
      }
      
      .mx_ButtonRow {
          display: -webkit-box;
          display: -webkit-flex;
          display: -ms-flexbox;
          display: flex;
          -webkit-justify-content: space-around;
          -ms-flex-pack: distribute;
          -webkit-box-align: center;
          -webkit-align-items: center;
          -ms-flex-align: center;
          align-items: center;
          justify-content: space-between;
          box-sizing: border-box;
          margin: 12px 0 0;
      }
      
      .mx_ButtonRow > * {
          margin: 0 10px;
      }
      
      .mx_ButtonRow > *:first-child {
          margin-left: 0;
      }
      
      .mx_ButtonRow > *:last-child {
          margin-right: 0;
      }
      
      .mx_ButtonParent {
          display: -webkit-box;
          display: -webkit-flex;
          display: -ms-flexbox;
          display: flex;
          padding: 10px 20px;
          -webkit-box-orient: horizontal;
          -webkit-box-direction: normal;
          -webkit-flex-direction: row;
          -ms-flex-direction: row;
          flex-direction: row;
          -webkit-box-pack: center;
          -webkit-justify-content: center;
          -ms-flex-pack: center;
          justify-content: center;
          -webkit-box-align: center;
          -webkit-align-items: center;
          -ms-flex-align: center;
          align-items: center;
          border-radius: 4px;
          width: 150px;
          background-repeat: no-repeat;
          background-position: 10px center;
          text-decoration: none;
          color: #2e2f32 !important;
      }
      
      .mx_ButtonLabel {
          margin-left: 20px;
      }
      
      .mx_Header_title {
          font-size: 24px;
          font-weight: 600;
          margin: 20px 0 0;
      }
      
      .mx_Header_subtitle {
          font-size: 12px;
          font-weight: normal;
          margin: 8px 0 0;
      }
      
      .mx_ButtonSignIn {
          background-color: #368BD6;
          color: white !important;
      }
      
      .mx_ButtonCreateAccount {
          background-color: #0DBD8B;
          color: white !important;
      }
      
      .mx_SecondaryButton {
          background-color: #FFFFFF;
          color: #2E2F32;
      }
      
      .mx_Button_iconSignIn {
          background-image: url('welcome/images/icon-sign-in.svg');
      }
      .mx_Button_iconCreateAccount {
          background-image: url('welcome/images/icon-create-account.svg');
      }
      .mx_Button_iconHelp {
          background-image: url('welcome/images/icon-help.svg');
      }
      .mx_Button_iconRoomDirectory {
          background-image: url('welcome/images/icon-room-directory.svg');
      }
      
      /*
      .mx_WelcomePage_loggedIn is applied by EmbeddedPage from the Welcome component
      If it is set on the page, we should show the buttons. Otherwise, we have to assume
      we don't have an account and should hide them. No account == no guest account either.
      */
      .mx_WelcomePage:not(.mx_WelcomePage_loggedIn) .mx_WelcomePage_guestFunctions {
          display: none;
      }
      
      .mx_ButtonRow.mx_WelcomePage_guestFunctions {
          margin-top: 20px;
      }
      .mx_ButtonRow.mx_WelcomePage_guestFunctions > div {
          margin: 0 auto;
      }
      
      @media only screen and (max-width: 480px) {
          .mx_ButtonRow {
              flex-direction: column;
          }
      
          .mx_ButtonRow > * {
              margin: 0 0 10px 0;
          }
      }
      
      </style>
      
      <div class="mx_Parent">
          <a href="https://element.io" target="_blank" rel="noopener">
              <img src="welcome/images/logo.svg" alt="" class="mx_Logo"/>
          </a>
          <h1 class="mx_Header_title">_t("Welcome to Element")</h1>
          <!-- XXX: Our translations system isn't smart enough to recognize variables in the HTML, so we manually do it -->
          <h4 class="mx_Header_subtitle">_t("Decentralised, encrypted chat &amp; collaboration powered by $matrixLogo")</h4>
          <p>This is some demo text!</p>
          <div class="mx_ButtonGroup">
              <div class="mx_ButtonRow">
                  <a href="#/login" class="mx_ButtonParent mx_ButtonSignIn mx_Button_iconSignIn">
                      <div class="mx_ButtonLabel">_t("Sign In")</div>
                  </a>
                  <a href="#/register" class="mx_ButtonParent mx_ButtonCreateAccount mx_Button_iconCreateAccount">
                      <div class="mx_ButtonLabel">_t("Create Account")</div>
                  </a>
              </div>
              <!-- The comments below are meant to be used by Ansible as a quick way
                  to strip out the marked content when desired.
                  See https://github.com/element-hq/element-web/issues/8622.
                  TODO: Strip out these comments and rely on the guest flag -->
              <!-- BEGIN Ansible: Remove these lines when guest access is disabled -->
              <div class="mx_ButtonRow mx_WelcomePage_guestFunctions">
                  <div>
                      <a href="#/directory" class="mx_ButtonParent mx_SecondaryButton mx_Button_iconRoomDirectory">
                          <div class="mx_ButtonLabel">_t("Explore rooms")</div>
                      </a>
                  </div>
              </div>
              <!-- END Ansible: Remove these lines when guest access is disabled -->
          </div>
      </div>
      

   4. It looks like this in your web browser:
      

Serve the files

You must host the files somewhere where they are publickly accessible and you need to enable the CORS header Access-Control-Allow-Origin: * on the web server for these files. See https://enable-cors.org/ for instructions on how to do this.

Configure your EMS server

1. Add the URLs to the Client look & feel section in the EMS Control Panel. Click Save.
   
   ^{Unfortunately, we have a bug in the validator affecting files hosted on Matrix. Just ignore the error.}

   • Note if you are hosting the files on your own web server, you only need to change your EMS server configuration or reprovision if the URLs have changed. Changes to the contents of existing files are applied automatically

2. Once your host finishes reprovisioning, check your Element Web to ensure the changes are applied correctly.

   1. Welcome page image and Welcome page content
      

   2. Client logo
      

   3. Home page content
      

Image Credits

• Client logo image by Charles Miller used under the terms of Free to use License.
• Welcome page image by Pixabay used under the terms of Free to use (CC0) License.

EMS Server With Custom Domain

For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usernames becomes @someone:element.io, and the Element client will be at https://chat.element.io/

From the guide at Get Your Own EMS Server, I will be replacing the EMS hostname ems-demo-staging.ems.host with element.ems.host

Custom domains are only supported with Element Enterprise Cloud plans.

Prerequisites

• You own and control the domain you want to use
• If you do not have a website on the domain you want to use with your EMS server:
  • You can create a CNAME DNS record for the domain. Some providers call this ALIAS or CNAME Flattening when used on the root of the domain (domain root = yourdomain.com, not something.yourdomain.com)
• If you have a website on the domain you want to use with your EMS server:
  • Your website has HTTPS enabled using a valid certificate issued by a commonly recognized provider. For example, Comodo or LetsEncrypt.
  • You can serve plain-text JSON files at these exact paths
    • https://yourdomain.com/.well-known/matrix/client
    • https://yourdomain.com/.well-known/matrix/server
    • Note that these files do not and cannot have a file extension
  • You can add the header Access-Control-Allow-Origin: * to the client file on the web server

See also

• FAQ: Can I use a subdomain instead of the root domain with my EMS server?
• FAQ: Can I use EMS-hosted well-knowns with the root of my domain?

Setup

Some providers for DNS and website hosting providers need special configuration. See Provider specific instructions at the bottom for known solutions.

1. Follow steps 1 - 10 from Get Your Own EMS Server

2. On step 10 from Get Your Own EMS Server, turn ON Custom DNS
   

3. In the Custom Homeserver domain field, enter element.io
   

4. Create two files on your website according to the instructions given.
   The path cannot be changed, but up to 30 redirects are supported.
   While not required, you should add the header Content-Type application/json to both files.

   1. https://element.io/.well-known/matrix/server
      

      {
          "m.server": "element.ems.host:443"
      }
      

   2. https://element.io/.well-known/matrix/client
      
      You need to enable the CORS header Access-Control-Allow-Origin: * on the web server for this file. See https://enable-cors.org/ for instructions on how to do this. If you are using redicrects, the CORS headers must be set on all steps/hops.

      {
          "m.homeserver": {
              "base_url": "https://element.ems.host"
          },
          "m.identity_server": {
              "base_url": "https://vector.im"
          },
          "org.matrix.msc4143.rtc_foci": [
              {
                  "type": "livekit",
                  "livekit_service_url": "https://jwt.call.element.io"
              }
          ]
      }
      

   Optional Nginx-specific configuration

   If your web server is running Nginx, you can set this in the Nginx config instead of creating actual files.

   server {
       server_name element.io
   
       ...
   
       # Matrix well-known files
       location /.well-known/matrix/client {
           return 200 '{"m.homeserver":{"base_url":"https://element.ems.host"},"m.identity_server":{"base_url":"https://vector.im"},"org.matrix.msc4143.rtc_foci":[{"type":"livekit","livekit_service_url":"https://jwt.call.element.io"}]}';
           add_header Content-Type application/json;
           add_header 'Access-Control-Allow-Origin' '*';
       }
       location /.well-known/matrix/server {
           return 200 '{"m.server": "element.ems.host:443"}';
           add_header Content-Type application/json;
       }
   }
   

5. Click Check again to verify that your .well-known files are configured correctly
   

   You can also verify your `.well-known` files from the command line

   Note the lines access-control-allow-origin: * and content-type: application/json

   1. On Mac or Linux, using the terminal

      $ curl -i https://element.io/.well-known/matrix/client
      HTTP/2 200 
      date: Fri, 31 Jul 2020 09:11:21 GMT
      content-type: application/json
      content-length: 129
      set-cookie: __cfduid=x...; expires=Sun, 30-Aug-20 09:11:21 GMT; path=/; domain=.element.io; HttpOnly; SameSite=Lax
      access-control-allow-origin: *
      cf-cache-status: DYNAMIC
      cf-request-id: 0...
      expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
      server: cloudflare
      cf-ray: 5...
      
      {
          "m.homeserver": {
              "base_url": "https://element.ems.host"
          },
          "m.identity_server": {
              "base_url": "https://vector.im"
          },
          "org.matrix.msc4143.rtc_foci": [
              {
                  "type": "livekit",
                  "livekit_service_url": "https://jwt.call.element.io"
              }
          ]
      }
      
      $ curl -i https://element.io/.well-known/matrix/server
      HTTP/2 200 
      date: Fri, 31 Jul 2020 09:11:25 GMT
      content-type: application/json
      content-length: 52
      set-cookie: __cfduid=x...; expires=Sun, 30-Aug-20 09:11:25 GMT; path=/; domain=.element.io; HttpOnly; SameSite=Lax
      access-control-allow-origin: *
      cf-cache-status: DYNAMIC
      cf-request-id: 0...
      expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
      server: cloudflare
      cf-ray: 5...
      
      {
          "m.server": "element.ems.host:443"
      }  
      

   2. On Windows, using PowerShell

      PS C:\Users\twilight> Invoke-WebRequest -Uri https://element.io/.well-known/matrix/client
      
      
      StatusCode        : 200
      StatusDescription : OK
      Content           : {
                              "m.homeserver": {
                                  "base_url": "https://element.ems.host"
                              },
                              "m.identity_server": {
                                  "base_url": "https://vector.im"
                              },
                              "org.matrix.msc4143.rtc_foci": [
                                  {
                                      "type": "livekit",
                                      "livekit_service_url": "https://jwt.call.element.io"
                                  }
                              ]
                          }
      RawContent        : HTTP/1.1 200 OK
                          Connection: keep-alive
                          Access-Control-Allow-Origin: *
                          CF-Cache-Status: DYNAMIC
                          cf-request-id: 0...
                          Expect-CT: max-age=604800, report-uri="https://repor...
      Forms             : {}
      Headers           : {[Connection, keep-alive], [Access-Control-Allow-Origin, *], [CF-Cache-Status, DYNAMIC], [cf-request-id, 0...]...}
      Images            : {}
      InputFields       : {}
      Links             : {}
      ParsedHtml        : System.__ComObject
      RawContentLength  : 129
      
      
      PS C:\Users\twilight> Invoke-WebRequest -Uri https://element.io/.well-known/matrix/server
      
      
      StatusCode        : 200
      StatusDescription : OK
      Content           : {
                              "m.server": "element.ems.host:443"
                          }
      RawContent        : HTTP/1.1 200 OK
                          Connection: keep-alive
                          Access-Control-Allow-Origin: *
                          CF-Cache-Status: DYNAMIC
                          cf-request-id: 0...
                          Expect-CT: max-age=604800, report-uri="https://repor...
      Forms             : {}
      Headers           : {[Connection, keep-alive], [Access-Control-Allow-Origin, *], [CF-Cache-Status, DYNAMIC], [cf-request-id, 0...]...}
      Images            : {}
      InputFields       : {}
      Links             : {}
      ParsedHtml        : System.__ComObject
      RawContentLength  : 52
      

6. You can continue without the .well-known files in place, but your server will have limited functionality until this is fixed

7. In the Custom Client domain field, enter chat.element.io. This can be any domain, except the same as Custom Homeserver domain
   

8. Create a CNAME DNS record with your DNS provider according to the instructions given
   chat.element.io. CNAME element.element.io.
   

9. This shows how this is done with Cloudflare DNS. Depending on your DNS provider, this might be different. Consult the documentation for your provider. Note that Proxy must be turned off with Cloudflare.
   

10. Back on EMS, click Check again. Note that sometimes it might take a while for your new DNS record to propagate. You can continue, but functionality will be limited. Check back with the Hosts tab on https://ems.element.io/user/hosting and click Rebuild Host once the DNS record is in place.
    

    You can also verify the CNAME DNS record using the command line

    1. On Mac or Linux, using the terminal

       $ dig chat.element.io CNAME
       
       ; <<>> DiG 9.10.6 <<>> chat.element.io CNAME
       ;; global options: +cmd
       ;; Got answer:
       ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57888
       ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
       
       ;; OPT PSEUDOSECTION:
       ; EDNS: version: 0, flags:; udp: 512
       ;; QUESTION SECTION:
       ;chat.element.io.   IN CNAME
       
       ;; ANSWER SECTION:
       chat.element.io. 299 IN CNAME element.element.io.
       
       ;; Query time: 32 msec
       ;; SERVER: 1.1.1.1#53(1.1.1.1)
       ;; WHEN: Fri Jul 31 10:21:56 BST 2020
       ;; MSG SIZE  rcvd: 91
       

    2. On Windows, using PowerShell

       PS C:\Users\twilight> Resolve-DnsName -Name chat.element.io -Type CNAME
       
       Name                           Type   TTL   Section    NameHost
       ----                           ----   ---   -------    --------
       chat.element.io                 CNAME  299   Answer     element.element.io
       

11. Continue from step 11 on Get Your Own EMS Server

Provider-specific instructions

GitHub Pages

If you are hosting your website with GitHub Pages, add this to the Jekyll config file _config.yml

include:
  - .well-known

Microsoft Azure

If you are using Microsoft 365 / Azure to manage your domain or the rest of your infrastructure, please use the following instructions to host the .well-known/matrix URI (RFC 8615).

In this section, we will configure Azure to serve https://yourdomain.com/.well-known/matrix/client and https://yourdomain.com/.well-known/matrix/client.

The summary of steps is as follows:

• prepare json files
• create a Storage account then enable a Static website
• upload the json files to .well-known/matrix/ in the $web container
• create a CDN and an endpoint for this container
• create a CNAME DNS entry for your custom domain, pointing to your CDN endpoint
• associate your custom domain to your CDN endpoint

Prepare client and server .well-known files locally

On your computer, prepare two plain text files called client and server (again, notice the lack of file extension such as ".txt") which contain the following:

client

{
    "m.homeserver": {
        "base_url": "https://your-tenant.ems.host"
    },
    "m.identity_server": {
        "base_url": "https://vector.im"
    },
    "org.matrix.msc4143.rtc_foci": [
        {
            "type": "livekit",
            "livekit_service_url": "https://jwt.call.your-tenant.io"
        }
    ]
}

Remember to replace your-tenant by the name of your EMS tenant.

server

{
    "m.homeserver": {
        "base_url": "https://your-tenant.ems.host:443"
    }
}

Remember to replace your-tenant by the name of your EMS tenant.

You will be uploading these shortly.

Create a Storage account and Static website

Storage account

In the Azure Portal, create a Storage account.

The name needs to be unique to Azure. yourdomainwellknown is an option that should work well in most scenarios.

Performarce can be left to Standard.
Redundancy should be set to Geo-redundant storage (GRS) as the .well-known URI will be a core part of your EMS deployment.
You can leave all other options to their default or change them to fit your specific deployment scenario.

Finally, click create.

Static website

Once the Storage account is created, you will need to create a Static website in this Storage account.
In the Storage account overview, choose "Static website", in the Data management section.

You do not need to provide a specific Index document name or Error document path.

Enabling the Static website in your Storage account will automatically create a $web storage container to which you can upload the json text files which will be served at the .well-known URI.

Go to "Containers", in the "Data storage" section, to upload the client and server files you prepered earlier.

Click on the $web container, then chose "Upload", which will open a panel on the right.

When uploading the client and server files, make sure to open the "advanced" part of the upload panel and choose to upload to a specific folder: .well-known/matrix/

Create a CDN, CNAME DNS entry for your custom domain and Custom domain name for the CDN endpoint

Creating a CDN is needed because Azure does not allow serving HTTPS over a custom domain using only a Storage account Static website. To do so, a CDN is necessary.

Create a CDN endpoint

Go back to your Storage account's main view and choose "Front Door and CDN" in the Security + Networking section, to create a CDN endpoint.

Service type: Azure CDN is sufficient, the more advanced features of Azure Front Door are not necessary here.

If you need to create a new profile, you may call the Profile name and Endpoint name as you wish.
For consistency, it is suggested to call them yourdomainwellknown as previously.

For Origin host name, pick your Static website.

For Query string caching behaviour, pick Ignore Query String, although this setting is not important in our context.

Once your endpoint is deployed, go to the resource, then go to your endpoint's further settings by clicking on it. Make note of its hostname (rfc8615demo.azureedge.net in our example) as you will need it shortly.

Create CNAME DNS entry for your custom domain

You will now create a DNS entry for your custom domain, a CNAME pointing to your Azure CDN endpoint's hostname. How to do so exactly will depend on who hosts your DNS servers. The specifics of this are beyond this documentation, but the following general information should be sufficient.

In your DNS provider's admin panel, add a DNS entry with the following details:

• Type: CNAME
• Domain: your custom domain, such as yourdomain.com
• Target: your Azure CDN Endpoint's hostname, such as rfc8615demo.azureedge.net in our example

Once created, this DNS entry may take some time to propagate, but in most cases will be picked up quickly by Azure, as needed in the next step.

Associate your custom domain with your CDN Endpoint

In the endpoint's settings, choose "+ custom domain" to start adding your custom domain. A panel will open on the right.

Enter your custom domain: yourdomain.com and finally, click add.

If the CNAME entry can be seen by Azure, after a few minutes your custom domain should be associated with your CDN Endpoint.

Final result

https://yourdomain.com/.well-known/matrix/client and https://yourdomain.com/.well-known/matrix/server are now served over HTTPS by Azure.

You should now have the following resources in your Azure account:

• Storage account
• Front Door and CDN Profile
• Endpoint

Resources

• https://learn.microsoft.com/en-us/azure/cdn/cdn-create-a-storage-account-with-cdn
• https://learn.microsoft.com/en-us/azure/cdn/cdn-storage-custom-domain-https

How to Get an EMS Server

1. Go to https://ems.element.io/

2. Click Sign up or Sign in
   

3. Enter your email address
   

4. Click the confirmation link in the email
   

5. Enter your name or company name and a password on https://ems.element.io/user/account. Then click Billing address and payment method
   

6. Enter your billing address and credit card information on https://ems.element.io/user/billing
   

7. Click Your Account, then Manage Servers to get started setting up your EMS server

8. Click the Setup tab, and choose your Host Size
   

9. Select your hostname and click Check. Keep in mind that this cannot be changed later
   

10. Configure your host settings, then click Next. If you want to use Custom DNS (ie. have your usernames be @someone:yourdomain.com instead of @someone:yourhost.ems.host and have your Element client on your own domain), see EMS Server With Custom Domain
    

11. Confirm your payment options. Then click Purchase

12. Sit tight for a few minutes while your server is being built

13. When it's done, click Manage hosts to configure additional settings and add users
    

Migrate From EMS to Self-Hosted

For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #mediarepo:t2bot.io. For support on bridges, see the bridge documentation for each bridge's support channel.

See also this excellent blog post by Robin Riley at The Matrix.org Foundation.

Important

• It is impossible to change the domain of any Matrix server. Therefore if your EMS server is not using Custom DNS (i.e. your Matrix IDs are @someone:hostname.ems.host), unfortunately it is not possible to import your export to your own or another environment.
  • You can run an export with this domain in a local environment if you set up your own DNS and self-signed certificates. But you will not be able to federate with the public Matrix federation.
• Do not cancel your EMS server until you have downloaded your export and verified its content. Canceling your server will erase your data.
• You will experience some downtime as your server will be stopped while the export is running. The EMS export tool will estimate the actual downtime when initiated.
• Ensure all your users have key backup configured and working before starting the export and migration. All clients need to log out and in again after the migration. See the Cross Signing section for more information about key backup.
• It is impossible to read encrypted messages or media from the export. Encrypted data in Matrix can only be decrypted by the user in their client when they have the required decryption keys.

Export data

1. Go to https://ems.element.io/user/hosting#/exports
2. Select the server you want to export from in the drop-down box, then click Create export
3. Wait for the export of your config, database, and media to complete
4. Once all exports have completed, download all files provided

Import process

For all components, you must install the same version as your EMS server is running. Version information is provided in the hostname-config.md file. If a newer version is available, once the import is completed and verified, follow the official upgrade documentation for each component to upgrade.

All required configuration values are provided in the hostname-config.md file.

1. Following official documentation, install and configure
   1. PostgreSQL. Refer to the Synapse PostgreSQL documentation for database setup
   2. Synapse
   3. Optional (see media step below): matrix-media-repo
2. When generating your Synapse configuration file, you MUST use the same domain as your EMS server
3. Do not start Synapse yet
4. In the Synapse config file (usually homeserver.yaml), set:
   1. pepper. If you do not do this, you have to reset all passwords
   2. Signing key. This is stored in a file. See this config file option for path. Alternatively, add the public key for your EMS hosted server to old_signing_keys. If your EMS server is still running, you can find your public signing key at https://yourHostname.ems.host/_matrix/key/v2/server
   3. macaroon_secret_key
5. Import the Synapse database
   1. Create a new database per the Synapse PostgreSQL documentation
   2. Or, if your Synapse database is not empty, empty it
      WARNING - THIS WILL IMMEDIATELY AND IRRECOVERABLY DELETE DATA, PLEASE TAKE CARE. WE ACCEPT NO RESPONSIBILITY IF YOU DELETE THE WRONG DATABASE OR DATA
      Connect to the database with psql, then run the following queries:

      DO $$ DECLARE
      r RECORD;
      BEGIN
          FOR r IN (SELECT tablename FROM pg_tables WHERE schemaname = current_schema()) LOOP
              EXECUTE 'DROP TABLE ' || quote_ident(r.tablename) || ' CASCADE';
          END LOOP;
      END $$;
      
      DROP sequence cache_invalidation_stream_seq;
      DROP sequence state_group_id_seq;
      DROP sequence user_id_seq;
      DROP sequence account_data_sequence;
      DROP sequence application_services_txn_id_seq;
      DROP sequence device_inbox_sequence;
      DROP sequence device_lists_sequence;
      DROP sequence e2e_cross_signing_keys_sequence;
      DROP sequence event_auth_chain_id;
      DROP sequence events_backfill_stream_seq;
      DROP sequence events_stream_seq;
      DROP sequence presence_stream_sequence;
      DROP sequence push_rules_stream_sequence;
      DROP sequence pushers_sequence;
      DROP sequence receipts_sequence;
      DROP sequence un_partial_stated_event_stream_sequence;
      DROP sequence un_partial_stated_room_stream_sequence;
      

      Enter the command \d and make sure no tables or sequences remain.
      Disconnect from the database
   3. Extract the database dump

      unzip emsHostname-synapse-database.zip
      

   4. Import the database dump

      pg_restore \
          --username USERNAME \
          --host HOSTNAME \
          --dbname DATABASE_NAME \
          --no-owner \
          /path/to/id-emsHostname-synapse-database.dir/
      

   5. Verify that sequence was set correctly. Connect to the database and run the query

      SELECT * FROM state_group_id_seq;
      

      last_value should be greater than 1
6. Import media into matrix-media-repo according to documentation here or import media into Synapses built-in media repository using the import_to_synapse executable available from the latest matrix-media-repo release
7. Start Synapse and ensure everything is working as expected
8. Optionally, install Element Web or use another Matrix client
9. Optionally, install the sliding-sync proxy. This is required for Element X
   • Note, we do not provide an export of the Sliding Sync database as this would not provide any value. As you need to log out and back in from Element X after the migration and in doing so your Sliding Sync proxy needs to re-sync each user. All your data is already included in the Synapse database
10. If you have any bridges, please see the documentation for each bridge
    Discord | Hookshot | IRC | Signal | Slack | Telegram | Whatsapp
    • The process for importing the bridge databases is the same as with Synapse
11. Cancel your EMS server. See this FAQ document for instructions. Note, this cannot be undone and all your data will be lost. Ensure your imported server is working as expected before doing this

Migrate From Self-Hosted to EMS

Notes

Before starting with this guide, please contact EMS support from https://ems.element.io/support or by emailing ems-support@element.io

• Except where specified, you should be able to just copy-paste each command in succession.
• Please do not change any file names anywhere.

Preparation

This section outlines what you should do ahead of the migration in order to ensure the migration goes as quickly as possible and without issues.

• At the latest 48 hours before your migration is scheduled, set the TTL on any DNS records that need to be updated to the lowest allowed value.
• Upgrade your Synapse to the same version as EMS is running. Generally this will be the latest stable release. https://element.ems.host/_matrix/federation/v1/version is a good indicator, but confirm version with your EMS contact.
  • This is not required, but if your Synapse version is not the same as the EMS version, your migration will take longer.
• Check the size of your database and report to your EMS contact:
  • PostgreSQL: Connect to your database and issue the command \l+
  • SQLite: ls -lah /path/to/homeserver.db
• Check the size of your media repository and report to your EMS contact.
  • Synapse Media Store: du -hs /path/to/synapse/media_store/
  • Matrix Media Repo: https://github.com/turt2live/matrix-media-repo/blob/master/docs/admin.md#per-server-usage
• If you are using SQLite instead of PostgreSQL, you should port your database to PostgreSQL by following this guide before dumping your database and sending to your EMS contact.
  • This step is not required, but will speed up your migration.

SSH to your matrix server

You might want to run everything in a tmux or a screen session to avoid disruption in case of a lost SSH connection.

Generate password for gpg encryption

pwgen -s 64 1

Alternatively, you can use our GPG key. Note, this expires on 2023-04-28, if this is soon, please talk to your EMS contact.
ems-support-public.pgp

GPG

If gpg is being uncooperative, use the command gpgconf --kill gpg-agent.

Create a folder to store everything

mkdir -p /tmp/synapse_export
cd /tmp/synapse_export

The guide from here on assumes your current working directory is /tmp/synapse_export.

Set restrictive permissions on the folder

If you are working as root: (otherwise set restrictive permissions as needed):

chmod 000 /tmp/synapse_export

Copy Synapse config

Copy the following files and send to EMS Support:

• Your Synapse configuration file (usually homeserver.yaml)
• Your message signing key.
  • This is stored in a separate file. See the Synapse config file for the path. The variable is signing_key_path https://element-hq.github.io/synapse/latest/usage/configuration/config_documentation.html#signing_key_path

Stop Synapse

DO NOT START IT AGAIN AFTER THIS
Doing so can cause issues with federation and inconsistent data for your users.

While you wait for the database to export or files to transfer, you should edit or create the well-known files and DNS records to point to your EMS host. This can take a while to update so should be done as soon as possible in order to ensure your server will function properly when the migration is complete.

Database export

PostgreSQL

Dump, compress and encrypt

Replace:

• <dbhost> (ip or fqdn for your database server)
• <dbusername> (username for your synapse database)
• <dbname> (the name of the database for synapse)

pg_dump -O -h <dbhost> -U <dbusername> -d <dbname> | gzip > customer_db_export.sql.gz
gpg --symmetric --no-symkey-cache customer_db_export.sql.gz
rm customer_db_export.sql.gz

If required, split into smaller files

Please only do this if you have a slow connection and are worried about transferring a single large file.

split -b 100m customer_db_export.sql.gz.gpg customer_db_export.sql.gz.gpg.part-
rm customer_db_export.sql.gz.gpg

SQLIte

Compress and encrypt

tar -zcvf homeserver.db.tar.gz /path/to/homeserver.db
gpg --symmetric --no-symkey-cache homeserver.db.tar.gz
rm homeserver.db.tar.gz

If required, split into smaller files

Please only do this if you have a slow connection and are worried about transferring a single large file.

split -b 100m homeserver.db.tar.gz homeserver.db.tar.gz.part-
rm homeserver.db.tar.gz

Media export

If you are using SQLIte as database

Skip ahead to and follow Backup media export.

Download the export tool

Download the latest version of export_synapse_for_import-linux-x64 (or export_synapse_for_import-win-x64.exe) from https://github.com/turt2live/matrix-media-repo/releases

wget https://github.com/turt2live/matrix-media-repo/releases/download/vx.x.x/export_synapse_for_import-linux-x64
chmod +x export_synapse_for_import-linux-x64

Run the export

Replace:

• <dbhost> (ip or fqdn for your database server)
• <dbname> (the name of the database for synapse)
• <dbusername> (username for your synapse database)
• /path/to/synapse/media_store (the path to where synapse stores your media)
• <yourdomain.tld> (the domain for your server. this is the part that is in your usernames)

./export_synapse_for_import-linux-x64 -h
./export_synapse_for_import-linux-x64 -dbHost <dbhost> -dbPort 5432 -dbName <dbname> -dbUsername <dbusername> -mediaDirectory /path/to/synapse/media_store -serverName <yourdomain.tld> -destination ./customer_media_export
mv logs customer_media_export
mv media-repo.yaml customer_media_export
rm export_synapse_for_import-linux-x64

Compress and encrypt

tar -zcvf customer_media_export.tar.gz customer_media_export
gpg --symmetric --no-symkey-cache customer_media_export.tar.gz
rm customer_media_export.tar.gz
rm -r customer_media_export

If required, split into smaller files

Please only do this if you have a slow connection and are worried about transferring a single large file.

split -b 100m customer_media_export.tar.gz.gpg customer_media_export.tar.gz.gpg.part-
rm customer_media_export.tar.gz.gpg

Backup media export

Compress and encrypt

Replace * /path/to/synapse/media_store (the path to where synapse stores your media)

tar -zcvf customer_backup_media_export.tar.gz /path/to/synapse/media_store
gpg --symmetric --no-symkey-cache customer_backup_media_export.tar.gz
rm customer_backup_media_export.tar.gz

If required, split into smaller files

Please only do this if you have a slow connection and are worried about transferring a single large file.

split -b 100m customer_backup_media_export.tar.gz.gpg customer_backup_media_export.tar.gz.gpg.part-
rm customer_backup_media_export.tar.gz.gpg

Transfer

Download the files, then upload to the Google Drive folder shared by EMS or a location as agreed with your EMS contact.

On your local computer:

scp -r -P 1234 -i ~/.ssh/matrix-server youruser@1.2.3.4:/tmp/synapse_export /some/local/folder

Cleanup

We strongly recommend that you leave the export and Synapse untouched until the import is finished and everything is verified working.

Note on users and Element

Element does have support for changing the delegated homeserver URL. All your users will have to sign out and sign in again to Element. You should ensure everyone has Key Backup configured and working.

Your users will not be able to decrypt messages send in their encrypted rooms while your server is offline for the migration.

Force logout of old sessions after migration

If you do not log out all sessions for your users before the migration, you can force this later. Below is a sample config file for nginx that tells all clients trying to connect to it to sign out.

Note that the headers are important, otherwise this will not work one one or more of the Element clients. Valid HTTPS is required.

This is not tested on any other Matrix clients, but it should work in theory if the client follows the Matrix Spec.

server {
    listen [::]:443 ssl http2;
    listen 443 ssl http2;

    server_name old.delegated.url.com;

    location / {
        if ($request_method = 'OPTIONS') {
            add_header 'Access-Control-Allow-Origin' '*';
            add_header 'Access-Control-Allow-Methods' 'GET, POST, OPTIONS';
            add_header 'Access-Control-Allow-Headers' 'authorization,DNT,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Range';
            add_header 'Access-Control-Max-Age' 1728000;
            add_header 'Content-Type' 'text/plain; charset=utf-8';
            add_header 'Content-Length' 0;
            return 204;
        }
        if ($request_method = 'POST') {
            add_header 'Access-Control-Allow-Origin' '*' always;
            add_header 'Access-Control-Allow-Methods' 'GET, POST, OPTIONS' always;
            add_header 'Access-Control-Allow-Headers' 'authorization,DNT,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Range' always;
            add_header 'Access-Control-Expose-Headers' 'Content-Length,Content-Range' always;
        }
        if ($request_method = 'GET') {
            add_header 'Access-Control-Allow-Origin' '*' always;
            add_header 'Access-Control-Allow-Methods' 'GET, POST, OPTIONS' always;
            add_header 'Access-Control-Allow-Headers' 'authorization,DNT,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Range' always;
            add_header 'Access-Control-Expose-Headers' 'Content-Length,Content-Range' always;
        }

        default_type application/json;
        return 401 '{"errcode":"M_UNKNOWN_TOKEN","error":"Server moved, please log in again."}';
    }

    ssl_session_timeout 1d;
    ssl_session_cache shared:MozSSL:10m;  # about 40000 sessions
    ssl_session_tickets off;
    ssl_protocols TLSv1.3;
    ssl_prefer_server_ciphers on;
    add_header Strict-Transport-Security "max-age=63072000" always;
    ssl_stapling on;
    ssl_stapling_verify on;

    error_log /var/log/nginx/old.delegated.url.com.error.log;
    access_log /var/log/nginx/old.delegated.url.com.access.log;

    ssl_certificate /etc/letsencrypt/live/old.delegated.url.com/fullchain.pem;
    ssl_certificate_key /etc/letsencrypt/live/old.delegated.url.com/privkey.pem;
}

# Redirect HTTP to HTTPS
server {
    listen 80;
    listen [::]:80;

    server_name old.delegated.url.com;

    if ($host = old.delegated.url.com) {
        return 301 https://$host$request_uri;
    }

    return 404;
}

Reset User Password

Resetting an account password will log out all sessions. Before doing this, make sure that

• all sessions are connected to key backup,
• all sessions have backed up all their keys. See Check Status, and
• the correct key backup passphrase is available.

1. Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting.

2. Click Server Admin, select your host, then Users

3. Click the user you want to manage
   

4. Click Reset password, enter a new password and click Go
   

Token based registration

Create a new registration token using the Synapse Admin API. Give this to your users.

The registration flow looks like this:

1. Enter username, password and email as normal. Click Register
   

2. Enter the registration token and click Continue
   

3. Continue registration like normal
   

Adding a Trust & Safety Contact

1. Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting.
2. Click the Hosts tab.
3. Add an email address to the Trust and Safety contact field and click Save at the bottom.

This contact should be a user with access to respond to content takedown notices and other trust & safety concerns (such as deactivating users).

Authentication

LDAP Active Directory

This guide assumes you already have a forest/domain configured and that your environment is properly secured.

This is a basic configuration. You may want to set additional options or permissions in your forest/domain.

See also Delegated Authentication for single sign-on (SSO) integration.

Setup

To enable authentication with LDAP and Active Directory, the following needs to be done:

• Configure secure LDAP in your domain.
• Create a user and optionally an UO to use for LDAP authentication.

Configure Your EMS Server

• Set up an Element Cloud Enterprise server.
• Click the Integrations tab.
• Select LDAP from the list of available Advanced Authentication methods.
• Set the following configuration parameters:

Bind URI: ldaps://ldap.example.com:636
Base: OU=matrix,DC=example,DC=com
Bind DN: CN=emsadmin,CN=Users,DC=example,DD=com
Bind Password: supersecret
UID: SamAccountName
Display Name: See below
Email: mail

• For Display Name, you have a few options based on your preference. For example:
  • displayName
  • GivenName
  • Name
  • sn
• For a full list, open PowerShell on your domain controller and enter

Import-Module ActiveDirectory
Get-ADUser test_user -Properties *

• Save your LDAP settings and wait for your EMS server to reprovision.
• Authentication in Element should now be working. If not, please look in the logs for your firewall or domain controllers or contact EMS support from our support form

OpenID Connect

Your homeserver can be configured to authenticate its users with an OpenID Connect provider. Here we list the most popular providers and how to configure them.

• Authentik
• Gitea
• GitHub
• GitLab
• Google
• Okta

See also Delegated Authentication for single sign-on (SSO) integration .

Authentik

• Create a new OAuth2/OpenID Provider provider
• Name: can be anything
• Authentication flow: default-authentication-flow
• Authorization flow: default-provider-authentication-explicit-consent
• Client type: Confidential
• Take note of the Client ID and Client Secret
• Redirect URIs/Origins (RegEx): https://my-host.ems.host/_synapse/client/oidc/callback. Adapt the URL to match your homeserver's address. You must use your .ems.host domain, even if your server uses Custom DNS.
• Signing Key: authentik Self-signed Certificate
• Create an application using the provider you just created. Take note of the Slug

In the Element Matrix Services configuration form

• Preset: Custom
• Issuer: https://your-authentik-instance.com/application/o/the-slug-from-above/ (you can also find this URL on the provider as OpenID Configuration Issuer)
• Client ID and Secret: Values from above
• Discover endpoints: Enable
• Scopes: openid,profile,email
• Subject claim: sub
• Username attribute: preferred_username
• Display name attribute: name

Gitea

• Create a new OAuth2 Application on https://your-gitea-instance.com/user/settings/applications
• Choose a name for you and your users to recognize
• Set Redirect URIs to https://my-host.ems.host/_synapse/client/oidc/callback. Adapt the URL to match your homeserver's address. You must use your .ems.host domain, even if your server uses Custom DNS.
• Confidential Client: enable

In the Element Matrix Services configuration form

• Preset: Custom
• Issuer: https://your-gitea-instance.com/
• Client ID and Secret: Values given by Gitea OAuth2 settings
• Discover endpoints: Enable
• Scopes: openid,profile
• Subject claim: leave empty
• Username attribute: name
• Display name attribute: name'

GitHub

For detailed information, read GitHub's guide on OpenID .

1. Create a new application on GitHub.com .
2. Choose a name for you and your users to recognize.
3. Choose a homepage URL. You can pick any URL. If your company maintains a guide on how to use Matrix, this would be most helpful.
4. The Authorization callback URL needs to be https://my-host.ems.host. Adapt the URL to match your homeserver's address. You must use your .ems.host domain, even if your server uses Custom DNS.
5. Save and note the client ID and client secret. Those are needed when adding the OpenID Connect integration in our interface.

In the Element Matrix Services configuration form

Use the preset GitHub for a simplified form or use Custom with the following values:

• Issuer must be https://github.com/
• Use the client id and secret from above.
• Discover must be turned off.
• Authorization URI must be https://github.com/login/oauth/authorize.
• Token URI must be https://github.com/login/oauth/authorize.
• User Info URI must be https://api.github.com/user.
• JWKS URI is not required, because the scope profile will be requested.
• The scopes should be openid,profile,read:user.
• Subject Claim must be id.
• Username attribute should be login.
• The display name can be name (GitHub's display name) or login (GitHub's user handle).

GitLab

For detailed information, read GitLab's guide on OpenID .

1. Create a new application on GitLab.com.
2. Choose a name for you and your users to recognize.
3. Choose a homepage URL. You can pick any URL. If your company maintains a guide on how to use Matrix, this would be most helpful.
4. The Redirect URL needs to be https://my-host.ems.host/_synapse/client/oidc/callback. Adapt the URL to match your homeserver's address. You must use your .ems.host domain, even if your server uses Custom DNS.
5. Check the scopes read_user, openid and profile.
6. Save and note the client ID and client secret. Those are needed when adding the OpenID Connect integration in our interface.

To connect your own GitLab instance, simply adapt the URL path.

In the Element Matrix Services configuration form

• Issuer must be https://gitlab.com/ or the URL of your GitLab instance.
• Use the client id and secret from above.
• Discover must be turned on.
• The scopes should be openid,profile,read_user.
• Leave Subject Claim empty.
• Username attribute should be nickname.
• Display name attribute can be name (GitLab's display name) or nickname (GitLab's user handle).

Google

For detailed information, read Google's guide on OpenID .

1. Create a new application on Google .
2. Click Create credentials and OAuth client ID.
3. Select the application type Web application.
4. Choose a name for you and your users to recognize.
5. Add an authorized redirect URI with your homeserver URL, like https://my-host.ems.host/_synapse/client/oidc/callback. You must use your .ems.host domain, even if your server uses Custom DNS.
6. Save and note the client ID and client secret. Those are needed when adding the OpenID Connect integration in our interface.

In the Element Matrix Services configuration form

Use the preset Google for a simplified form or use Custom with the following values:

• Issuer must be https://accounts.google.com/.
• Use the client id and secret from above.
• Discover must be turned on.
• The scopes should be openid,profile,email.
• Leave Subject Claim empty.
• Username attribute can be email. This means your Matrix addresses will include the server domain of the user's e-mail address.
• Display name attribute can be name.

Okta

For detailed information, read Okta's guide onOpenID .

1. Create a new App. Sign-in method OIDC - OpenID Connect and Application type Web Application.
2. Choose a name for you and your users to recognize.
3. Sign-in redirect URIs: https://my-host.ems.host/_synapse/client/oidc/callback. Adapt the URL to match your homeserver's address. You must use your .ems.host domain, even if your server uses Custom DNS.
4. Sign-out redirect URIs: https://my-host.ems.host/_synapse/client/oidc/backchannel_logout. Adapt the URL to match your homeserver's address. You must use your .ems.host domain, even if your server uses Custom DNS.

In the Element Matrix Services configuration form

• Choose Preset Custom.
• Issuer: https://your-domain.okta.com.
• Client ID: Your client ID from the Okta admin panel.
• Client secret: Your client secret from the Okta admin panel.
• Scopes: openid,profile.
• Leave Subject Claim empty.
• Username attribute: See below
• Display name attribute: for example, given_name family_name

Username attributes

This refers to the user's localpart in their Matrix ID (@localpart:example.com). The data provided in a minimally configured Okta user is not ideal for integration with EMS. Below are some possible configuration suggestions. All examples below use the Matrix server domain example.com.

Available values for username and display name are email (you must include email in Scopes), phone_number (you must include phone in Scopes), address, name, family_name, given_name, middle_name, nickname, preferred_username, profile, picture, website, gender, birthdate, zoneinfo,locale, and updated_at. (List updated June 8, 2023. See this document for updated information. Available options are listed in the table under "Scopes" and after the "profile" bullet under "Scope values").

Make sure all users that will be using your EMS server have the selected attributes set.

Option 1: Username attribute email. This will use the user's entire email address as their localpart. Including the domain. It will also be encoded to be compatible with Matrix. For example, email jane@example.com will become jane=40example.com:example.com. To use the email, you must also include email in Scopes.

Option 1b: We can add some logic to your OIDC config to exclude the email domain. Contact support for further details.

Option 2: Username attributes: name. This will use the user's full name from Okta. Note that spaces (and other special characters) are not supported in Matrix localparts. For example, spaces will be encoded as =20. (I.e., Jane Doe becomes @jane=20doe:example.com.

Option 2b: We can add some logic to replace spaces with for example underscore. Contact us for details.

Option 3: By default, usernames in Okta must be an email. But, if you have changed this behavior, you can set Username attributes to preferred_username to use the username.

Note, the attribute you choose for localparts does not have to be unique. But if you, for example, set Username attributes to given_name, the first Jane who sign in to your EMS server will become @jane:example.com and the second Jane becomes @jane1:example.com.

Please contact EMS Support at https://ems.element.io/support to discuss your options.

Integrations

Admin Bot

Matrix brings lots of possibilities for collaboration through federation of different homeservers. This calls for moderation tools which consider the decentral power levels of Matrix rooms.

Admin Bot is only available on homeservers with the Element Enterprise Cloud plan.

Admin Bot is a service account which works in addition to the EMS Server Admin UI and Synapse Admin API.

Most administrative tasks in a Matrix room require a local account with the power level "Administrator" (100) to be a room member.

The Admin Bot extension ensures this by inviting and promoting the account adminbot in every Matrix room created on your server. This way you can moderate content in these rooms, invite and promote room members and kick or ban unwanted members.

Use case examples

• All active administrators in a room depromoted themselves. Use Admin Bot to regain control of this room.
• Someone reported a Code of Conduct violation in a room without active moderators. Use Admin Bot to redact the messages and kick or ban the offender.

Good to know

• Admin Bot joins all rooms and spaces created by your users.
• Admin Bot also joins Direct Message rooms created by your users.
• The use of Admin Bot is visible to your users. The service account cannot be hidden. In Direct Message rooms it will not appear in the room title but is visible in the room member list.
• Admin Bot does not join rooms created by users on others servers. You can still manually invite Admin Bot and promote them to be a room admin.
• The user account adminbot will be used. The full Matrix ID will be something like @adminbot:element.io.
• Admin Bot is able to read encrypted messages to allow you to moderate messages.
• Admin Bot does not work retroactively, rooms where all admins have left prior to setup of the bot will require manual intervention.

See also

AdminBot for global room administration.

Setup

1. Go to the Integrations tab on the EMS homeserver page.
2. If you have more than one homesever, select the homeserver to add Admin Bot to.
3. In the section Extensions, click on Admin Bot. If this is not visible, check that the homeserver is using the Element Enterprise Cloud plan.
4. Click on Set Up Integration and confirm the pricing in a modal.

Usage

Admin Bot improves your ability to use the Server Admin tab on the EMS homeserver page and Synapse Admin API by having a local admin in every room.

Furthermore, you can use Element Web to log into the adminbot account:

1. Go to the Integrations tab on the EMS homeserver page.

2. If you have more than one homeserver, select the one you want to administrate.

3. In the section Extensions, click on Admin Bot. If this is not visible, check that the homeserver is using the Element Enterprise Cloud plan.

4. If this is the first time you log in using this browser, click Secure Backup Phrase (click to view) and copy the phrase to your clipboard.
   

5. Click on Log in as Admin bot. You will need to enter the Secure Backup Phrase on first login with a new browser in order to access Secure Storage and encrypted messages.

Removal

Removing the integration will not cause the user adminbot to leave rooms. This is a separate step to make mistakes easier to recover from. If the integration was accidentally deactivated and Admin Bot left rooms as the last local Administrator in that room, such rooms can no longer be moderated by anyone and need to be abandoned. Those room also couldn't be rejoined by Admin Bot.

You can deactivate the adminbot account using the EMS Admin GUI or Synapse Admin API, if you want it to leave all rooms.

Audit Bot

Audit Bot is for compliance with the law or your organization's guidelines. This service account allows you to read every conversation on your server, including encrypted conversations.

Audit Bot is only available on homeservers with the Element Enterprise Cloud plan.

Use case examples

• A law or organisational guideline requires you to store all written correspondence.
• A legal investigation requires you to verify or deny if a certain message has been sent.

Good to know

• Audit Bot joins all rooms and spaces created by your users.
• Audit Bot also joins Direct Message rooms created by your users.
• The use of Audit Bot is visible to your users. The service account cannot be hidden. In Direct Message rooms it will not appear in the room title but is visible in the room member list.
• Audit Bot does not join rooms created by users on others servers. You can still manually invite Audit Bot.
• The user account auditbot will be used. The full Matrix ID will be something like @auditbot:element.io.
• Audit Bot is able to read encrypted messages to allow you to read or store all messages.

See also

AuditBot for regulation and compliance.

Setup

1. Go to the Integrations tab on the EMS homeserver page.
2. If you have more than one homesever, select the homeserver to add Audit Bot to.
3. In the section Extensions, click on Audit Bot. If this is not visible, check that the homeserver is using the Element Enterprise Cloud plan.
4. Click on Set Up Integration and confirm the pricing in a modal.

Optional export

Audit Bot can be configured to write all decrypted events in all rooms to an S3-compatible storage of your choice. This is a continous export which will start with the configuration of a bucket and stop if you clear the configuration. Messages from the past are not exported retrospectively.

Usage

You can use Element Web to log into the auditbot account:

1. Go to the Integrations tab on the EMS homeserver page.

2. If you have more than one homeserver, select the one you want to administrate.

3. In the section Extensions, click on Audit Bot. If this is not visible, check that the homeserver is using the Element Enterprise Cloud plan.

4. If this is the first time you log in using this browser, click Secure Backup Phrase (click to view) and copy the phrase to your clipboard.
   

5. Click on Log in as Audit bot. You will need to enter the Secure Backup Phrase on first login with a new browser in order to access Secure Storage and encrypted messages.

Removal

Removing the integration will not cause the user auditbot to leave rooms. This is a separate step to make mistakes easier to recover from. If the integration was accidentally deactivated and Audit Bot left rooms as the last local Administrator in that room, such rooms can no longer be moderated by anyone and need to be abandoned. Those room also couldn't be rejoined by Audit Bot.

You can deactivate the auditbot account using the EMS Admin GUI or Synapse Admin API, if you want it to leave all rooms.

Create a Conference Call in a Room

Setting up

1. Create a room
   

2. Click Room Info, then Add apps, bridges & bots
   

3. Read and accept the Terms of Service for the Integration Manager
   

4. Select Jitsi from the list of available widgets
   

5. Save the URL if you wish, this is also easily available later. Then click Save
   

6. Click the X to close the integration manager
   

7. To join the room conference, expand the Jitsi section at the top. Then click Join Conference
   

8. Allow camera and microphone access. Note this might be different depending on your browser and operating system
   

9. You are now in the conference
   

Inviting external participants

1. Click the info button in the bottom right corner
   

2. Click Copy
   

3. Send the link to the external participant. They can just copy and paste it to their browser to join
   

Screen sharing

1. Click the screen sharing in the bottom left corner
   

2. Give permissions when asked

   • In macOS
     you need to grant the Screen Recording Privacy permission, and
     screen sharing does not work with the Element Desktop app

3. Select the application or screen you want to share, then click Allow. Note this might be different depending on your browser and operating system
   

4. Everyone can now see your screen

Discord Bridge

The Discord bridge is no longer available for purchase. This documentation is for existing customers of the bridge only.

Setup

First, you need to register a Discord application for your bridge. Discord applications can be registered and managed in the Discord Developer Portal.

1. Click on the New Application button in the upper right corner.
2. Give it a name (visible when authorizing the bridge), read Discord's Terms and click Create.
3. Note the Client ID. It's required for the bridge.
4. Navigate to the Bot tab. The navigation can be found on the left.
5. Click Add Bot. You may also need to click Yes, do it! to confirm your action.
6. Note the Bot Token. It's required for the bridge.

Authorize your account

Before authorizing your Discord App, you first need to grant your account the following rights:

1. Manage Webhooks
2. Manage Server

Connect Discord server(s)

You need to authorize your Discord App to each Discord server you wish to bridge. Give the following URL to a Discord server admin, if you aren't the Discord server admin.

The authorization URL is https://discordapp.com/api/oauth2/authorize?client_id=YOUR_CLIENT_ID&scope=bot&permissions=607250432. Replace YOUR_CLIENT_ID with your Client ID mentioned above.

Usage

Bridge a room

1. In a web browser, navigate to the Discord room you wish to bridge. The URL includes the server ID (also called guild ID) and the channel ID. The URL format is https://discord.com/channels/GUILD_ID/CHANNEL_ID.
   
2. In a Matrix room you want to bridge, invite @discord:example.ems.host (replace the domain with the one of your homeserver).
3. Post the message !discord bridge GUILD_ID CHANNEL_ID after replacing the two placeholders.
   
4. A privileged Discord user will need to approve the bridge request by responding with !matrix approve
   
5. Messages from Discord are now bridged to Matrix and vice versa.
   

Unbridge

To unbridge a room post !discord unbridge in the Matrix room.

Private Chats

Currently, private chats are not supported by the EMS Discord bridge.

Hookshot

Dedicated Hookshot instances are available for EMS customers. To request Hookshot added to your server, please talk to Support or your Account Manager.

This guide only covers EMS-specific settings. You must review the Hookshot documentation available at https://matrix-org.github.io/matrix-hookshot/latest/hookshot.html.

This guide uses my demo server with the EMS hostname and server domain snowleopard-staging.ems.host. You must use your .ems.host domain for all fields, even if your server uses Custom DNS. Replace snowleopard-staging with your hostname.

GitHub

Use the following settings for your GitHub app:

• GitHub App name: This can be anything
• Homepage URL: This can be any valid URL
• Callback URL: https://snowleopard-staging.ems.host/hookshot/oauth/
• Setup URL: https://snowleopard-staging.ems.host/hookshot/oauth/
• Webhook URL: https://snowleopard-staging.ems.host/hookshot/
• Webhook secret: Generate a random secure string
• SSL verification: Enabled
• Permissions: Configure per https://matrix-org.github.io/matrix-hookshot/latest/setup/github.html#permissions
• Subscribe to events: Configure per https://matrix-org.github.io/matrix-hookshot/latest/setup/github.html#permissions
• Where can this GitHub App be installed? Only on this account
• Example config screenshot. Changes are highlighted with arrows.
  Click the image to open it in a new tab to zoom in
  

Send the following information to your Element contact:

• App ID
• Client ID
• Client Secret
• Private Key
• Webhook Secret

Migrate to the new GitHub and Feeds bots

New versions of the GitHub and RSS bots provided by Element are now available!

The previous bots are now considered deprecated and can no longer be configured. These bots have user IDs like @_neb_rssbot_...:matrix.org or @_neb_github_...:matrix.org and will be decommissioned on April 30, 2023.

Who is this for?

These instructions are for anybody who previously set up a GitHub or RSS bot using the integration manager provided by Element.

How to migrate

You may migrate your bots using Element Web or Desktop.

1. Open the Room info side panel and press Add/Edit widgets, bridges & bots.
   

2. Select the bot you are migrating (Feeds or GitHub).
   

3. Press Add to add the new bot to the room.
   

4. Set up the new bot. Any configurations added previously will be shown under Migrate connections.

   • When migrating GitHub, it may be necesssary to log in again.

   

5. Kick the deprecated bot.

If you don't want to migrate

If you don't want to migrate your bots, you can just kick the GitHub or RSS Bot user from the room.

If you don't do anything

If you don't take any action, the deprecated bots will remain functional for the time being, but can no longer be configured. These bots will stop functioning fully after the date mentioned above.

If you have issues

Issues can be reported to element-hq/element-integration-manager.

Some bots won't be available anymore

The following bots will also be deprecated, but unfortunately do not have a new version available:

• Travis CI
• Giphy
• Google Image Search
• Wikipedia Search
• Imgur Image Search

Public IRC Bridges

Matrix.org (and others) host a number of IRC bridges for public networks.

A list of these networks can be found on the offical documentation.

Please note that matrix.org does not operate all of the networks listed, and is not responsible for content sent over the bridges.

Public Slack Bridge

Matrix.org provides a public free Slack bridge, which is free to use forever but comes with some limitations:

• You can bridge to an unlimited number of channels, but only public channels.
• You must bridge to a public room.
• Matrix users cannot puppet themselves, or Direct Message other users.

This guide explains how to use the free Slack bridge from the Matrix.org Integration Manager to integrate your Matrix room with a Slack room.

• An EMS server is not required.
• It requires your homeserver to be able to federate with Matrix.org.

Setup

1. Create a new room in Matrix, with encryption off
   
   

2. Click Room Info in the top right corner of the room
   

3. Click Add widgets, bridges & bots
   

4. Choose Slack from the list of available bridges and integrations
   

5. Click Add Bridge
   NOTE if you have purchased your Slack bridge from EMS: Ensure it says Slack integration on <your ems domain> here.
   

6. Click Add to Slack
   

7. Enter your Slack workspace URL, and click Continue
   

8. Enter your Slack email address and password, then click Sign in
   

9. Click Allow
   

10. Close the Slack tab and return to Element
    

11. Click List channels
    

12. Click the Slack channel you want to bridge to the Matrix room
    

13. Slack is now added to the Matrix room
    

14. Go to the channel you selected on Slack, click the below the message box, enter invite, and select Add apps to this channel
    

15. Add the Element Bridge
    
    

16. The Matrix room and Slack channel are now bridged
    
    

Signal Bridge

This guide explains how to use the Signal bridge from the EMS Integration Manager to integrate your Signal chats with your EMS server.

It requires your EMS server to have federation on.

The following instructions are done with the Element Desktop on the Element side and on Element iOS for the Signal side. Element Android should be almost identical to Element Web.

Purchase the Signal integration

1. Open the EMS control panel at: https://ems.element.io/user/hosting
   Click the Integrations tab and if you have more than one server, select the server you wish to add the Signal integration to.
   

2. Click on Signal Bridge in the list of available Bridges.

3. Enter the maximum number of users in Maximum Signal users.
   Please note: this is the maximum number of Signal users who actually send messages over the bridge each month. You are only billed for the number of Signal users who are active. Once you exceed the maximum, then the bridge will be disabled until you increase the maximum.
   If you enter less than 5, you will get a warning.
   
   If you enter 5 or greater in Maximum Signal users, you will not see a warning.
   
   Once you have entered Maximum Signal users, click Purchase (remember you can always go back to this step and increase the maximum number of Signal users if you need more in the future).

4. A dialogue will remind you of the price per user and ask if you wish to proceed. Click Purchase if you wish to proceed with the Signal Integration.
   

5. You will have to wait a few minutes while your host is reprovisioned with the Signal bridge. Once reprovisioning is finished, you are able to bridge Signal to your EMS server using your Element client.

Bridge Signal to your Element account

1. Once the bridge is running, open your Element app. Click on the + next to People.

2. Create a Direct Message conversation by typing @signalbot:example.ems.host (replace the domain with the one of your homeserver). Then click Go.
   

3. The bridge account will join your room and tell you how to use it.

4. Open Signal on your mobile device (iOS or Android) and tap on your avatar to go to Settings and then Linked Devices and then + to start the Signal QR code scanner. You will use this QR code scanner to scan a QR code displayed by your Element client in the next step.
   

5. From your Element client, send a login message to the bot to connect to your Signal account.
   

6. A QR code will be displayed. Quickly scan the QR code with Signal on your mobile device. You have about a minute before it times out. If it times out, just send the login message again to generate another QR code.

7. On your Element client, you will see Successfully logged in as <your_phone_number> (UUID: <your_signal_id>). Once a new message arrives in one of your Signal chats, you will see an invitation for it in your Element client. Each Signal chat is a separate Matrix room. Join one or more chats and start chatting from either your Element app on desktop, iOS or Android or your Signal on mobile.

Sending a message to a Signal User

To send a message to a Signal user, you must first be connected to the bridge (see above). This currently works only for Signal users that the bridge has seen activity from.

1. On your Element client, open your DM with the Signal bridge bot.
2. Say pm followed by the phone number for your contact.
3. You will be invited to a DM with that user, and can send messages to them.

Why do Signal user names show up as phone numbers?

Some signal users may appear as a phone number rather than their real name. This can because of one of the following reasons:

1. The user has not spoken to you on Signal yet, and so has not sent their profile information.
2. The user has not added you as a contact on their phone.
3. The Signal bridge has not yet synchronized the profile information of the user from Signal (this should happen fairly soon after your first interaction).

EMS does not support the bridge as a primary device

The EMS Signal Bridge is implemented as a secondary device bridge in order to prevent Signal from ratelimiting the bridge. This means that you still need Signal installed on your iOS or Android device in order to use the bridge.

Slack Bridge

The Slack bridge is no longer available for purchase. This documentation is for existing customers of the bridge only.

The EMS Slack bridge is a paid integration for EMS homeservers. In addition to the features provided by the matrix.org bridge, it:

• Allows you to bridge to private rooms and private channels.
• Allows you to puppet your Slack identity from Matrix, appearing to send messages as if you were using Slack.
• Direct Message other Slack users

Purchase the Slack integration

1. Open the EMS control panel at: https://ems.element.io/user/hosting

2. Click the Integrations tab and if you have more than one server, select the server you wish to add the Slack integration to
   

3. Click on Slack Bridge in the list of available Bridges

4. Enter the maximum number of users in Maximum Slack users.
   Please note: this is the maximum number of Slack users who actually send messages over the bridge each month. You are only billed for the number of Slack users who are active. Once you exceed the maximum, then the bridge will be disabled until you increase the maximum.

Once you have entered Maximum Slack users, click Purchase (remember you can always go back to this step and increase the maximum number of Slack users if you need more in the future).

1. A dialogue will remind you of the price per user and ask if you wish to proceed. Click Purchase if you wish to proceed with the Slack Integration
   

2. You will have to wait a few minutes while your host is reprovisioned. Once reprovisioning is finished, you are able to bridge Slack to your EMS server using your Element client.

Setup

The setup process for the EMS Slack bridge is the same as the public Slack bridge hosted by matrix.org, explained here

Initiate a DM with a Slack user from Matrix

• Message the Slack bot user on Matrix.
• Say login
• An OAuth2 URL will be displayed. Follow it to get puppeted to the right Slack instance.
• Click a Slack user in Matrix and DM as normal

Teams Bridge

The Teams bridge is no longer available for purchase. This documentation is for existing customers of the bridge only.

Introduction

This guide explains how to set up a Teams bridge with your Element host. You will need to be an administrator of your Teams group to set the bridge up. Connecting to a Teams workspace that you do not control is currently not supported.

Setup

The setup process requires fetching a few details from your Teams workspace.

Teams Link

1. In the Teams app, not the admin page. Click the three dots next to your Teams, then Get link to team
   
2. Click Copy
3. Paste this link into the Teams Link field on the Teams Bridge setup form on https://ems.element.io/user/hosting#/integrations
4. Click Link Teams to Element
5. Follow the Microsoft flow and allow access

Bot Username and Password

The bridge requires a Teams user to be registered as a bot to send messages on behalf of Matrix users. You just need to allocate one user from the Teams interface to do this.

1. First, you must go to the Azure Active Directory page.
2. Click users.
3. Click New user.
4. Ensure Create user is selected.
   • Enter a User name ex. matrixbridge.
   • Enter a Name ex. Matrix Bridge.
   • Enter an Initial password.
   • Create the user.
   • Optionally, set more profile details like an avatar.
5. You will now need to log in as this new bot user to set a permanent password (Teams requires you to reset the password on login).
6. After logging in you should be prompted to set a new password.
7. Enter the bot username and password into the integration form.

Welcome room

Users can be automatically prompted to link their Teams account to their Element account when they join a room bridged to a Teams channel (for instance, public rooms in the room directory). Ticking the Send a welcome message to new users of the bridge checkbox will make the bridge bot user start a DM with any new joining Element users and let them know how to get connected. If you wish to disable this behavior, leave this box unchecked.

Max Teams users

The bridge is billed based upon the number of participating Teams-side users, so you should set the maximum number of users you'd expect to see using the bridge to ensure your costs meet expectations. If the number of active Teams users exceeds this value, the bridge will be blocked, until you increase the limit. Whatever you set the limit to, you will only be charged for the number of remote users actively using the bridge.

Bot Commands

In a chat with the "Teams Bridge" bot, users can manually connect their Teams account with their EMS account by sending the login command to the bridge bot. The bot will reply with a link that users can use to login

You must authenticate with MS Teams to continue: <login.microsoftonline.com link>

After succesfully login in you should get a message like:

You are now authenticated as **Teams User**

To add a bridged Microsoft Teams team as a space in Element, this can be accomplished by sending the joinspace command. This should add a new space to the sidebar of you Element client with the same name as the teams that you had previously setup with the Bridge, with individual channels showing up as rooms within the new space.

Other commands and option are availble via sending help to the bot. The current help text is show below:

• help - This help text
• login - Authenticate with MS Teams to enable puppeting
• logout - Remove your MS Teams authentication
• startupnotice enable - Send a notification to this room when the bridge is restarted
• startupnotice disable - Disable startup notifiations
• joinspace - Join the space(s) for your team(s)

Known limitations

• Private channels are not supported

Telegram Bridge

This guide explains how to use the Telegram bridge from the EMS Integration Manager to integrate your Telegram chats with your EMS server.

It requires your EMS server to have federation on.

The following instructions are done with the Element Desktop on the Element side and on Element iOS for the Telegram side. Element Android should be almost identical to Element Web.

Purchase the Telegram integration

1. Open the EMS control panel at: https://ems.element.io/user/hosting

2. Click the Integrations tab and if you have more than one server, select the server you wish to add the Telegram integration to.
   

3. Click on Telegram Bridge in the list of available Bridges.
   

4. Enter the maximum number of users in Maximum Telegram users.
   Please note: this is the maximum number of Telegram users who actually send messages over the bridge each month. You are only billed for the number of Telegram users who are active. Once you exceed the maximum, then the bridge will be disabled until you increase the maximum.

5. If you wish to allow Matrix users who aren't logged in to Telegram to participate in bridged Telegram chats, follow the steps in this section.

Once you have entered Maximum Telegram users, click Purchase (remember you can always go back to this step and increase the maximum number of Telegram users if you need more in the future).

1. A dialogue will remind you of the price per user and ask if you wish to proceed. Click Purchase if you wish to proceed with the Telegram Integration.
   

2. You will have to wait a few minutes while your host is reprovisioned. Once reprovisioning is finished, you are able to bridge Telegram to your EMS server using your Element client.

Bridge Telegram to your Element account

1. Once the bridge is running, open your Element app. Click on the + next to People.
   

2. Create a Direct Message conversation by typing @telegram:example.ems.host (replace the domain with the one of your homeserver). Then click Go.

3. Wait for the bridge account to join your room.

4. Open Telegram on your mobile device (iOS or Android) and tap on ≡, go to Settings, and then Devices, and then Link Desktop Device to start the Telegram QR code scanner. You will use this QR code scanner to scan a QR code displayed by your Element client in the next step.

5. From your Element client, send a login-qr message to the bot to connect to your Telegram account.

6. A QR code will be displayed. Quickly scan the QR code with Telegram on your mobile device.

7. On your Element client, you will see Successfully logged in as <username>, and you will see invitations for each of your Telegram channels, groups, and DMs in your Element client. Each Telegram chat is a separate Matrix room. Join one or more chats and start chatting from either your Element app on desktop, iOS or Android or your Telegram on mobile.

Sending a message to a Telegram User

To send a message to a Telegram user, you must first be connected to the bridge (see above).

1. On your Element client, open the "Telegram bridge bot" room.

2. Say pm followed by the phone number or username. The phone number must exist in your Telegram contacts.

3. You will be invited to a DM with that user, and can send messages to them.

Bridging Matrix users without a Telegram account

By default, a Matrix user will have to connect their Telegram account for their messages to be bridged to Telegram. If you provide a bot token, we will use this bot to relay the messages of any Matrix users to Telegram. (Note: relaying is supported for Telegram groups, but is not yet supported for Telegram channels.)

Follow these steps to register a bot account with Telegram.

1. With your Telegram account, message @BotFather. If talking to BotFather via the bridge using Element, note that all "slash" command messages (eg. /start) sent to BotFather must begin with two slashes instead of one (eg. //start).

2. Create a new bot by sending the message /newbot to BotFather. The created bot will be the Telegram relay bot used by your bridge. Follow the subsequent prompts to give your bot a display name and a username.

3. Wait for BotFather to provide you a bot token.

4. Send the message /setprivacy to BotFather and follow the prompts to set your new bot's privacy settings to "Disabled". This allows your relay bot to bridge all messages sent in a Telegram group, not just messages that mention the bot by name.

5. Open the EMS control panel for your Telegram bridge and enter the token you received from BotFather in the "Bot token" field, then wait for the page to notify you when your bridge is ready.

6. In your Element client, view your DM with the Telegram bridge bot and send the ping-bot command. The bot should respond with the ID of your relay bot in Matrix, which indicates that the relay bot has been set up correctly.

7. In your Element client, invite the Matrix relay bot to any room that bridges a Telegram group that should relay Matrix users' messages to Telegram. A convenient way to do so is to send a message of !tg ping-bot in such a room (which will be intercepted by the bridge bot & won't appear in Telegram), wait for the bridge bot to respond with a "pill" of the relay bot's Matrix ID, click on the pill, and then click "Invite" on the sidebar that appears.

8. In Telegram, confirm that your Telegram relay bot has joined the group. If it hasn't, you may manually invite your bot to the group (as long as you have permissions to do so) by viewing the group's details, selecting "Add Members", and entering the username of your relay bot that you chose in step 2.

Using the Telegram bridge

See our documentation here.

WhatsApp Bridge

This guide explains how to use the WhatsApp bridge from the EMS Integration Manager to integrate your WhatsApp chats with your EMS server.

It requires your EMS server to have federation on.

The following instructions are done with the Element Desktop on the Element side and on Element iOS for the WhatsApp side. Element Android should be almost identical to Element Web.

Purchase the WhatsApp integration

1. Open the EMS control panel at: https://ems.element.io/user/hosting

2. Click the Integrations tab and if you have more than one server, select the server you wish to add the WhatsApp integration to
   

3. Click on WhatsApp Bridge in the list of available Bridges

4. Enter the maximum number of users in Maximum WhatsApp users.
   Please note: this is the maximum number of WhatsApp users who actually send messages over the bridge each month. You are only billed for the number of WhatsApp users who are active. Once you exceed the maximum, then the bridge will be disabled until you increase the maximum.

   • If you enter less than 5, you will get a warning
     
   • If you enter 5 or greater in Maximum WhatsApp users, you will not see a warning
     
   • Once you have entered Maximum WhatsApp users, click Purchase (remember you can always go back to this step and increase the maximum number of WhatsApp users if you need more in the future).

5. A dialogue will remind you of the price per user and ask if you wish to proceed. Click Purchase if you wish to proceed with the WhatsApp Integration
   

6. You will have to wait a few minutes while your host is reprovisioned with the WhatsApp bridge. Once reprovisioning is finished, you are able to bridge WhatsApp to your EMS server using your Element client.

Bridge WhatsApp to your Element account

1. Once the bridge is running, open your Element app. Click on the + next to People

2. Create a Direct Message conversation by typing @whatsappbot:example.ems.host (replace the domain with the one of your homeserver). Then clickGo
   

3. The bridge account will join your room and tell you how to use it

4. Open WhatsApp on your mobile device (iOS or Android) and go to Settings and then Linked devices and then Link a device and tap OK to start the WhatsApp QR code scanner. You will use this QR code scanner to scan a QR code displayed by your Element client in the next step
   

5. From your Element client, send a login message to the bot to connect to your WhatsApp account
   

6. A QR code will be displayed. Quickly scan the QR code with WhatsApp on your mobile device. You have about a minute before it times out. If it times out, just send the login message again to generate another QR code
   

7. On your Element client, you will see Successfully logged in as <phone-number> (device #<number>).

8. From your Element client, send a message of sync groups --create-portals to the bot to bridge your existing WhatsApp chats to Matrix. You will then see invitations for each of your WhatsApp chats in your Element client. Each WhatsApp chat is a separate Matrix room. Join one or more chats and start chatting from either your Element app on desktop, iOS or Android or your WhatsApp on mobile.

Sending a message to an WhatsApp User

To send a message to a WhatsApp user, you must first be connected to the bridge (see above).

1. On your Element client, open the "WhatsApp bridge bot" room.
2. Say pm followed by the international formatted phone number for your contact.
3. You will be invited to a DM with that user, and can send messages to them.

For the EMS bridge to work, you must login to WhatsApp on iOS or Android every 14 days

From WhatsApp's documentation:

Your phone won’t need to stay online to use WhatsApp on linked devices, but if you don’t use your phone for over 14 days, your linked devices will become disconnected.

This means that you cannot uninstall the iOS or Android WhatsApp app and that you must login to that app every 14 days. If you don't, the Element WhatsApp Bridge will stop working.

My contacts show as @whatsapp_[phone number]:homeserverdomain.com

Try sending the sync contacts command in your DM with the WhatsApp bridge bot.

Relay Mode is not supported

EMS does not support the WhatsApp Bridge's Relay Mode for Element Cloud, Element Enterprise Cloud or Element One.

Using the WhatsApp bridge

Please see our documentation here.

Element

Add Email to Your Account

1. Go to Element All settings
   

2. Enter your email address and click Add
   

3. When you get this message, check your email
   

4. Click the link in the email. Make sure it opens in another tab/window, leaving your Element client where it is
   

5. When you get this message, you can close the verification tab/window and return to Element
   

6. Go back to Element and click Continue

7. Enter your account password or confirm using SSO, then click Continue
   

8. If all worked correctly, your new email should now show up under the Email addresses section in Element settings. If not, something went wrong and you need to try again
   

Change Account Password

Resetting the account password will log out all your sessions. Before doing this, make sure that

• all your sessions are connected to key backup,
• all sessions have backed up all their keys. See Check Cross Signing Status, and
• you have your correct key backup passphrase available.

• If you know your current password
• If you do not know your current password

If you know your current password

1. Go to Element All settings
   

2. Enter your current password and your new password
   

3. You might want to export your E2E room keys. Just to be on the safe side in case something goes wrong. See also Export and Import E2E Room Keys

4. Click Continue.
   Note: This warning is outdated, see this issue
   

5. Click OK
   

6. You now need to sign in again on all your other devices

If you do not know your current password

Note, this will only work if you have an email address attached to your Matrix account. If you do not have an email address attached, contact the administrators of your homeserver. (support@matrix.org does not reset passwords in any circumstance)

1. Sign out of Element
   

2. Click Sign out
   

3. Click "Not sure of your password? Set a new one"
   

4. Enter your email address, and a new password. Then click Send Reset Email
   

5. Click Continue.
   Note: This warning is outdated, see this issue
   

6. When you get this message, check your email
   

7. Click the link in the email. Make sure it opens in new browser tab, leaving your Element client open
   

8. Click Confirm changing my password
   

9. You can now close this tab and return to Element
   

10. Click I have verified my email address

11. Click Return to login screen

12. Sign in like normal with your new password. Note that all your other sessions have been signed out and you need to sign in again.

Element Settings

Notice: Please be advised this document is currently a work in progress, some information is currently missing and will be updated in due course.

Remember: Have you tried - https://element.io/help ?
Don't forget to download our User Guide

Relating to this page, Element Settings, you can specifically check for relevant information from the Account Management and Settings sections.

Accessing Settings

You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By defualt, this will be a coloured circle with the first letter of your Matrix ID. From the presented drop-down menu, you'll be able to jump into specfic settings straight away, or access 'All Settings'.

You can also use this menu to quickly return 'Home', provide 'Feedback' and this is where you can 'Sign Out' from your client.

Disclaimer: The below setting layout / order may change in subsequent client updates, however generally most settings will still perform the same function.

General

Profile

Allows you to change your 'Display Name', this is the name seen by others whilst messaging with them. Updating this will notify all rooms of the change of name. You are also able to upload / change your profile picture, you can do this by hoovering over the existing picture and clicking.

After making your changing, click 'Save' to set them. You Matrix ID in full is also displayed here for your reference.

Account

Allows you to add email addresses / phone numbers to your account, as well as change your 'Language and Region' setting. Adding of Third-Party IDs requires verifying your login by either supplying your account password, or using SSO (such as when using Element One).

Discovery

Allows you to agree to the identity server (vector.im) Terms of Service to allow yourself to be discoverable by email address or phone number, change your identity server. Using an identity server is optional. If you choose not to use an identity server, you won't be discoverable by other users and you won't be able to invite others by email or phone.

You can stop using an identity server by clicking 'Do not use an identity server'

Manage integrations

Allows you to turn on or off the use of an integration manager. You the toggle button to configure as desired.

Deactivate account

Allows you to deactivate your account - Warning! Deactivating your account is a permanent action.

Appearance

Appearance settings allows you to customise the look and feel of your client, all settings provide visual representation of the changes so you can confirm your preferred style. Options include Theme, Message Layout, Font Size and Image size in the timeline.

Notifications

Notification settings allow you to customise default notification settings which are synced to your account, however you are also able to customise whether you recieve notifications for this specific device. Note: A device is per client, using both a web-based Matrix client and a Desktop client on the same physical device will still appear as two separate devices.

Desktop Notifications

To enable desktop notifications from your client, you can enable the toggle 'Enable desktop notifications for this session', you can also customise these notifications to also display the message that triggers the notification using the 'Show message in desktop notification' toggle. When using a web-based Element client, you will also need to accept permissions allowing the client to display notifications.

Notification types explained

Notification settings allow notifications to be set as either 'Off', 'On' or 'Noisy'.

• Off: You won’t be notified when the selected event happens.
• On: You will get a message popping up when the selected event happens, but no sound.
• Noisy: You will get a visual highlight (red badge and/or text highlight), a sound and/or vibration (depending on the device) when the selected event happens.

For finer tuning, you can easily configure per room notification setting from the context menu you get by clicking on the ... icon that appears when hovering over the room name in the room list. You can use this to temporarily mute a room, or make sure you’re not missing anything from a given discussion. You can select the following options:

• Mute: You won’t be notified, even if your name or a keyword is mentioned.
• Mentions only: You will only be notified for the items that are meant to be ‘noisy’, i.e. your name and keywords.
• All messages: You will get a (silent) notification for every message happening in the room; your ‘noisy’ events (e.g. your name being mentioned) will still be noisy (red badge and sound).
• All messages (Noisy): every message will make a noise on top of the visual notification. Your noisy events will still be differentiated by a red badge.

Keyword Notifications

From the notification settings you can also add additional keywords to listen for to trigger a notification. You can directly specify how a notification triggered from these keywords responds in the 'Mentions & keywords' section.

Preferences

Keyboard

Sidebar

Voice & Video

Security & Privacy

Labs

Help & About

From Help & About you can find important information related to the client itself, such as it's current version, your homeserver and identity server details as well as links to our FAQ, Legal documents and credits.

Your Access Token

Your access token gives full access to your account via the use of Matrix APIs, you can read more about them depending on your needs. If you are an Admin of a homeserver, and are using an account with Admin access, you can make use of the Synapse Admin API. For both admins and regular users, the Matrix APIs can be found from the latest Matrix Spec page - these include:

• Client-Server API
• Server-Server API
• Application Service API
• Identity Service API
• Push Gateway API.

Bug Reporting

If you've experience a bug, the best place to report it is by submitting a bug report to the appropriate Github repository for your client, the Element account

Exporting Messages

Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrate From EMS to Self-Hosted.

Using your Element client you can export your Room's message history in HTML, Plain Text or JSON format - including attachments.

1. Open the room you wish to export message history

   

2. Access 'Room Info' using the icon in the top right

   

3. Select 'Export Chat', then confirm your desired settings for export

   

4. Finally click 'Export' - once the export has completed you will be prompted to save an archive of the export.

   

Submit Debug Logs

1. Search for other issues of the same problem on

   • Element Web and Desktop: https://github.com/element-hq/element-web/issues
   • Element iOS: https://github.com/element-hq/element-ios/issues
   • Element Android: https://github.com/element-hq/element-android/issues

2. If you cannot find any, create one by clicking New issue, then Get started in the Bug report section.
   
   

3. Go to the section for your device

• Element Web and Desktop
• Element iOS
• Element Android

Element Web and Desktop

1. Go to Element All settings

2. Under Help & About, click Submit debug logs
   

3. Enter a GitHub issue link and a description. Then click Send logs
   

4. Click OK
   

Element iOS

1. Tap the cog in the top left of Element
   

2. Scroll down to the OTHER section, then tap Report bug
   

3. Enter a GitHub issue link and a description, make sure Send logs is checked, then click Send
   

Element Android

1. Tap the three stacked dots in the top right
   

2. Tap Report bug
   

3. Enter a GitHub issue link and a description, make sure Send logs, and Send crash logs are checked, then tap the send arrow in the top right
   

Cross Signing

Check Status

1. Go to Element Security & Privacy settings
   

2. Expand the Advanced section
   

3. Look for All keys backed up
   

Export and Import E2E Room Keys

Element Web and Desktop

Export

1. Go to Element Security & Privacy settings
   

2. Click Export E2E room keys
   

3. Enter a secure passphrase and click Export
   

4. Choose to save the file
   

5. Select a directory on your computer
   

Import

1. Go to Element Security & Privacy settings
   

2. Click Import E2E room keys
   

3. Click Browse
   

4. Select your export
   

5. Enter your passphrase and click Import
   

Element iOS

Export

1. Tap the cog in the top left of Element

2. Tap Security
   

3. Tap Export keys manually
   

4. Enter a secure passphrase and tap Export
   

5. Choose Save to Files
   

6. Choose a location then tap Save
   

Import

This is a temporary solution until this issue is resolved

1. Tap the in the bottom right corner
   

2. Tap Create room
   

3. Tap the room name (Empty room) at the top
   

4. Tap the room name again
   

5. Under Advances, enable encryption
   

6. Tab Done in the top right
   

7. Tab the to send a file
   

8. Tap Send file
   

9. Browse to and select your export
   

10. Tap the file you just sent
    

11. Tap Import
    

12. Enter your passphrase and tap Import
    

Element Android

Export

1. Tap your user picture in the top right

2. Tap the cog
   

3. Tap Security & Privacy
   

4. Tap Export E2E room keys
   

5. Select a location and a file name, then tap SAVE
   

6. Enter a secure passphrase, then tap EXPORT
   

Import

1. Tap your user picture in the top right

2. Tap the cog
   

3. Tap Security & Privacy
   

4. Tap Import E2E room keys
   

5. Browse to and select your export
   

6. Enter your passphrase and tap IMPORT
   

Reset Cross Signing

Only do this if you have forgotten or lost your cross signing backup passphrase.

Please read through the entire document before starting to make sure you understand the consequences of doing this.

• If you have an active session
• If you DO NOT have an active session

If you have an active session

1. You may wish to backup your keys before doing this just to be on the safe side if something goes wrong: See Export and Import E2E Room Keys

2. Click Reset in the Cross-signing section
   

3. Click Clear cross-signing keys

4. Click Generate a Security Key or Enter a Security Phrase. Then Continue
   

5. Take note of your key then click Continue
   

6. Enter your account password and click Continue
   

7. You can delete any untrusted sessions in Element Security & Privacy settings. Select the sessions you want to remove and click Delete 1 session
   

8. Optionally, Sign out old devices no longer needed

If you DO NOT have an active session

Doing this will destroy all your keys and you will NOT be able to access any historical encrypted messages.

1. Log in to Element
   

2. Click Skip
   

3. Click Skip again
   

4. Do not connect to Key Backup or verify session when asked

5. Note that you will not be able to decrypt any previous messages after doing this
   

6. Follow the steps from If you have an active session

Sign out old devices

1. Go to Element Security & Privacy settings

2. Select the devices you wish to sign out
   

3. Click Sign out n selected devices

4. Authenticate with your Matrix account password or via SSO
   

Set up Cross Signing

On first login to a new account

1. Sign up or log in

2. Click Generate a Security Key or Enter a Security Phrase. Then click Continue

3. Take note of your key, then click Continue

If you did not set it up on first login, or if you did not get asked

1. If you do not have key backup configured, you will be asked to set it up the first time you enter an encrypted room. Click Start using Key Backup
   

2. Click Generate a Security Key or Enter a Security Phrase. Then Continue

3. Take note of your key, then click Continue

4. Enter your account password, then click Continue

If you clicked Don't ask me again

1. Go to Element Security & Privacy settings

2. Click Start using Key Backup
   

3. Click Generate a Security Key or Enter a Security Phrase. Then Continue

4. Take note of your key, then click Continue

5. Enter your account password, then click Continue

Verify new Login

When you log in to a new device/session, you must verify the login and connect it to cross signing and secret storage to access your backed up encryption keys for historical messages. This assumes you already have configured cross signing, see Set up Cross Signing.

1. Log in to Element with your username and password
   

2. Choose one of the methods below for cross signing

Compare emojis using another login

1. Click Use another login
   
2. On another device/session that is connected to cross signing, click Accept
   
3. Click Start
   
4. Compare the emojis on your new and old sessions. They should be the same emojis and in the same order. Click They match on both sessions
   
5. If all was successful, you should get this green shield on both sessions. Click Got it. Your new device/session is now verified and will download your backed up message encryption keys

Scan QR code on another login

Login is here demonstrated on Element Android

1. On your phone, tap Verify this login
   
2. Your phone is now waiting for you to accept from another device
3. On another device/session that is connected to cross signing, click Accept
4. On your phone, tab Scan with this device
   
5. Using your phone, scan the QR code shown on your other session
   
   
6. Your phone waits for you to confirm green shield on your other session. Click Yes
   
   
7. Tap Done on your phone
   
8. If all was successful, you should get this green shield on both sessions. Click Got it. Your new device/session is now verified and will download your backed up message encryption keys

Using your Security Key

1. Click Use Security Key
2. Enter your Security key when prompted and click Continue
   
3. If all was successful, you should get this green shield on both sessions. Click Got it. Your new device/session is now verified and will download your backed up message encryption keys

Non-English

Deutsch: Nutzung der eigenen Domain mit EMS

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten können. Deshalb ist, wie bei E-Mail-Adressen, der Server fester Bestandteil einer jeden Nutzer-Adresse: @jennifer:unternehmen.de.

Nach dem @-Zeichen folgt der Benutzername und nach dem Doppelpunkt folgt die Server-Adresse.

Dies ist auch der Fall, wenn sie die Kommunikation mit anderen Matrix-Servern verbieten und ausschließlich intern chatten.

Gerne können Sie Ihre eigene Domain mit Element Matrix Services (EMS) nutzen. Damit werden die Matrix-Adressen Ihrer Anwender kürzer und auf Ihre Organisation anpasst.

Alternativ bietet Ihnen EMS ohne Aufpreis eine Subdomain. Hierbei ist keine Einrichtung Ihrerseits notwendig. Dann sehen die Adressen Ihrer Anwender*innen beispielsweise so aus: @jennifer:unternehmen.ems.host.

Hier sind die Vorteile der Optionen:

[^1]: Bei der Einrichtung eines Matrix Servers muss eine Domain festgelegt werden. Ein Wechsel der Domain ist momentan nicht möglich. Die Domain wird Teil der Nutzer- und Chat-Adressen. Dies betrifft auch Server, welche nicht mit anderen Servern föderieren.

Reihenfolge der Einrichtung

Sie haben sich entschieden Ihre eigene Domain zu nutzen? Sehr gut!

1. Bestellen Sie den Matrix-Server bei EMS unter Angabe ihrer eigenen Domain. Sie müssen auch eine EMS-Serveradresse im Format unternehmen.ems.host wählen.
2. Folgen Sie der Anleitung im Abschnitt “Einrichtung auf Ihrem Webspace”.
3. Überprüfen Sie auf https://ems.element.io/user/hosting, dass Ihre Domain erfolgreich eingerichtet wurde.

Einrichtung auf Ihrem Webspace

Diese Schritte müssen Sie tätigen, um Ihre eigene Domain zu verwenden.

Sollten Sie eine englische Anleitung bevorzugen, finden Sie diese hier: https://element-hq.github.io/synapse/latest/delegate.html

Damit Anwendungen Ihren Matrix-Server bei EMS finden, müssen Sie auf Ihrer Domain einen Hinweis auf dessen Ort hinterlassen. Sie haben dafür die zwei folgenden Optionen.

Ablage von .well-known Dateien (empfohlene Option)

Erstellen Sie zwei statische JSON-Dateien auf Ihrer Webseite. Diese müssen unter den folgenden Pfaden öffentlich aus dem Internet erreichbar sein.

• https://unternehmen.de/.well-known/matrix/client
• https://unternehmen.de/.well-known/matrix/server

Statt matrix.org, sind hier die entsprechenden Pfade auf Ihrer Domain gemeint.

Ist der Ordner .well-known auf Ihrem Webspace nicht vorhanden, erstellen Sie ihn. Manche Programme blenden Ordner aus, wenn sie mit einem Punkt starten. Er könnte also schon existieren. Erstellen Sie darin einen Ordner matrix.

Die JSON-Dateien client und server dürfen keine Dateiendung haben und müssen die folgenden Inhalte haben. Ersetzen Sie “unternehmen” mit Ihrem EMS-Hostnamen. Diesen finden Sie auf https://ems.element.io/user/hosting vor “.ems.host”, z.B. “unternehmen.ems.host”. Wurde Ihr Server vor dem Sommer 2020 angelegt, hat er vermutlich die Endung “.modular.im”.

GET /.well-known/matrix/client

{
    "m.homeserver": {
        "base_url": "https://unternehmen.ems.host"
    },
    "m.identity_server": {
        "base_url": "https://vector.im"
    },
    "org.matrix.msc4143.rtc_foci": [
        {
            "type": "livekit",
            "livekit_service_url": "https://jwt.call.unternehmen.io"
        }
    ]
}

GET /.well-known/matrix/server

{
    "m.server": "unternehmen.ems.host:443"
}

Ersetzen Sie in beiden Beispielen unternehmen.ems.host durch Ihre EMS-Serveradresse.

Fehlerbehebung

Um zu überprüfen, ob alles korrekt eingerichtet wurde, geben Sie Ihre Domain auf der folgenden Webseite ein.

https://federationtester.matrix.org/ (Nur in englischer Sprache)

Eine grüne Fläche mit dem Wort “SUCCESS” signalisiert eine erfolgreiche Einrichtung. Auch in EMS sollten Sie nun unter https://ems.element.io/user/hosting eine erfolgreiche Prüfung der Domain vorfinden.

Ist eine rote Nachricht “Connection Errors” zu sehen, war eine Verbindung zum Server nicht möglich. Haben Sie den Server bei EMS schon bestellt? Ist Ihre Webseite nicht über HTTPS erreichbar? Hier sollte der .well-known Ordner und die darin enthaltene Datei öffentlich aus dem Internet zugänglich sein.

Sehen Sie die Nachricht “No SRV Records”, wurde der DNS-Eintrag nicht gefunden. Dieser Eintrag ist nur notwendig, sollten Sie keine Datei auf Ihrem Webspace veröffentlichen können. Überprüfen Sie, ob Sie alles richtig eingegeben haben und das Formular Ihres Domain-Anbieters gespeichert haben. Ist alles richtig, brauchen Sie vielleicht nur etwas zu warten. Nach dem Ändern von DNS-Einträgen braucht es ein paar Minuten, bis sich die Änderung im Internet verteilt.