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EMS Knowledge Base

The knowledge base for all Element Matrix Services provided products.

I can't upload files after updating to 0.6.1

Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...

synapse-haproxy container in CrashLoopBackOff state

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...

How to Upgrade microk8s for Single Node Installations

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, w...

Can't connect to local registry 127.0.0.1:32000

Issue Getting a connection refused when trying to upload images to the local registtry. "ms...

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...

How to Setup Local Host Resolution Without DNS

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...

After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...

Installer hangs on "microk8s : Wait for microk8s to be ready" task

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

Hookshot fails to display configuration widget

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Installer fails looking for join_local_rooms_only

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

What Telemetry Data is Collected by Element?

Issue Element collects telemetry data to understand whether or not customers are in compliance w...

Pip cache errors

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

Using Self-Signed Certificates with mkcert

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...

Installer fails on firewalld, but firewalld is not installed

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...

After an install, I only have the postgres-0 pod!

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...

Installer 2022-08.01 fails to pull element web into the cluster

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

Configuring a microk8s Single Node Instance to Use a Network Proxy

Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...

Getting a 502 Bad Gateway Error When Accessing Element Web

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...

url.js:354 error starting dimension

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....

Installer fails on enabling addons

Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...

I'd like to turn off federation

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...

How do I migrate to SSO while keeping my original accounts?

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...