EMS Knowledge Base

I can't upload files after updating to 0.6.1

Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...

synapse-haproxy container in CrashLoopBackOff state

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...

Can't connect to local registry 127.0.0.1:32000

Issue Getting a connection refused when trying to upload images to the local registtry. "ms...

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...

How to Setup Local Host Resolution Without DNS

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...

How to Upgrade microk8s for Single Node Installations

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, w...

After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

Installer fails looking for join_local_rooms_only

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Hookshot fails to display configuration widget

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Installer hangs on "microk8s : Wait for microk8s to be ready" task

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

After an install, I only have the postgres-0 pod!

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...

Using Self-Signed Certificates with mkcert

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...

Installer fails on firewalld, but firewalld is not installed

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...

Pip cache errors

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

What Telemetry Data is Collected by Element?

Issue Element collects telemetry data to understand whether or not customers are in compliance w...

Getting a 502 Bad Gateway Error When Accessing Element Web

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...

Configuring a microk8s Single Node Instance to Use a Network Proxy

Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...

Installer 2022-08.01 fails to pull element web into the cluster

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

url.js:354 error starting dimension

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....

Installer fails on enabling addons

Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...

I'd like to turn off federation

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...

How do I migrate to SSO while keeping my original accounts?

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

How do I run the installer without using the GUI?

Issue I need to be able to automate my install with configuration files and an unattended instal...

What data should I collect when I have an issue?

Issue I'm having an issue with Element's on premise server suite and need to know what data to c...

I need a new token!

Issue I lost my EMS token and now I can't set up new installations. Environment Element Server...