EMS Knowledge Base
The knowledge base for all Element Matrix Services provided products.
I can't upload files after updating to 0.6.1
Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...
synapse-haproxy container in CrashLoopBackOff state
Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...
Can't connect to local registry 127.0.0.1:32000
Issue Getting a connection refused when trying to upload images to the local registtry. "ms...
Installer fails with AnsibleUnsafeText object has no attribute 'addons'
Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...
How to Setup Local Host Resolution Without DNS
Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...
After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state
Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...
Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...
Issue After installing integrator and browsing to it by hostname, I get the following error: Un...
Installer fails looking for join_local_rooms_only
Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...
After an install, I only have the postgres-0 pod!
Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...
Using Self-Signed Certificates with mkcert
Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...
Installer fails on firewalld, but firewalld is not installed
Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...
Pip cache errors
Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...
What Telemetry Data is Collected by Element?
https://ems-docs.element.io/link/690#bkmrk-what-telemetry-data-
Getting a 502 Bad Gateway Error When Accessing Element Web
Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...
Configuring a microk8s Single Node Instance to Use a Network Proxy
Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...
Installer 2022-08.01 fails to pull element web into the cluster
Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...
url.js:354 error starting dimension
Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....
Installer fails on enabling addons
Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...
I'd like to turn off federation
Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...
How do I migrate to SSO while keeping my original accounts?
Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended instal...
Verifying Well Known CORS Headers
Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an...
Submitting Telemetry Data to Element
Issue I am unable to allow Element's telemetry upload to take place and need to submit my teleme...
What data should I collect when I have an issue?
Issue I'm having an issue with Element's on premise server suite and need to know what data to c...
I need a new token!
https://ems-docs.element.io/link/679#bkmrk-ess-subscription-cre
module 'jsonschema._utils' has no attribute 'load_schema'
Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...
Kubernetes internal certificates have expired
Issue Errors within cluster relating to expired Kubernetes internal certificates, i.e. E0830 12:...
Setting up Delegated Authentication with SAML on Microsoft Azure
https://ems-docs.element.io/link/691#bkmrk-saml-on-microsoft-az-1
The Secure Border Gateway
The Secure Border Gateway (SBG) is an HTTP proxy designed to filter and analyze Matrix traffic be...
Using ESS with a local registry in air-gapped networks
Issue In some air-gapped environments, rather than downloading the air-gapped artifacts from the...
Testing Dehydrated Devices
Enabling Dehydrated Devices Support To enable the dehydrated devices feature Element Server Suite...
Auditbot crashloops due OneTimeKey conflicts
Issue Auditbot crashloops due OneTimeKey conflicts. You see logs such as One time key signed_curv...