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Verifying Well Known CORS Headers

EMS Knowledge Base

Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an...

Updated 3 weeks ago by Kieran Mitchell Lane

How do I run the installer without using the GUI?

EMS Knowledge Base

Issue I need to be able to automate my install with configuration files and an unattended instal...

Updated 3 weeks ago by Kieran Mitchell Lane

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

EMS Knowledge Base

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

Updated 3 weeks ago by Kieran Mitchell Lane

How do I migrate to SSO while keeping my original accounts?

EMS Knowledge Base

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...

Updated 3 weeks ago by Kieran Mitchell Lane

Pip cache errors

EMS Knowledge Base

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

Updated 3 weeks ago by Kieran Mitchell Lane

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

Updated 3 weeks ago by Kieran Mitchell Lane

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Updated 3 weeks ago by Kieran Mitchell Lane

Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Updated 3 weeks ago by Kieran Mitchell Lane

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

Updated 3 weeks ago by Kieran Mitchell Lane

Installer 2022-08.01 fails to pull element web into the cluster

EMS Knowledge Base

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

Updated 3 weeks ago by Kieran Mitchell Lane

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...

Updated 3 weeks ago by Kieran Mitchell Lane

Configuring a microk8s Single Node Instance to Use a Network Proxy

EMS Knowledge Base

Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...

Updated 3 weeks ago by Kieran Mitchell Lane

Using Self-Signed Certificates with mkcert

EMS Knowledge Base

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...

Updated 3 weeks ago by Kieran Mitchell Lane

How to Setup Local Host Resolution Without DNS

EMS Knowledge Base

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...

Updated 3 weeks ago by Kieran Mitchell Lane

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

EMS Knowledge Base

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...

Updated 3 weeks ago by Kieran Mitchell Lane

Can't connect to local registry 127.0.0.1:32000

EMS Knowledge Base

Issue Getting a connection refused when trying to upload images to the local registtry. "ms...

Updated 3 weeks ago by Kieran Mitchell Lane

url.js:354 error starting dimension

EMS Knowledge Base

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....

Updated 3 weeks ago by Kieran Mitchell Lane

I'd like to turn off federation

EMS Knowledge Base

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...

Updated 3 weeks ago by Kieran Mitchell Lane

Getting a 502 Bad Gateway Error When Accessing Element Web

EMS Knowledge Base

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...

Updated 3 weeks ago by Kieran Mitchell Lane

After an install, I only have the postgres-0 pod!

EMS Knowledge Base

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...

Updated 3 weeks ago by Kieran Mitchell Lane