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Changing a Matrix Account password

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 4 months ago by Kieran Mitchell Lane

Recovering a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 4 months ago by Kieran Mitchell Lane

Securing a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 4 months ago by Kieran Mitchell Lane

Creating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Deskt...

Updated 4 months ago by Kieran Mitchell Lane

Understanding Push Notifications

Element Support Element Android/iOS Client Settings

To best understand how push notifications are setup in Matrix, a good place to start is with th...

Updated 4 months ago by Kieran Mitchell Lane

Using 'Unified Push' and 'ntfy' for Push Notifications

Element Support Element Android/iOS Client Settings

What is Unified Push? UnifiedPush is a set of specifications and tools that lets the user choo...

Updated 4 months ago by Kieran Mitchell Lane

Testing Dehydrated Devices

EMS Knowledge Base

Enabling Dehydrated Devices Support To enable the dehydrated devices feature Element Server Suite...

Updated 4 months ago by Kieran Mitchell Lane

Using ESS with a local registry in air-gapped networks

EMS Knowledge Base

Issue In some air-gapped environments, rather than downloading the air-gapped artifacts from the...

Updated 4 months ago by Kieran Mitchell Lane

The Secure Border Gateway

EMS Knowledge Base

The Secure Border Gateway (SBG) is an HTTP proxy designed to filter and analyze Matrix traffic be...

Updated 4 months ago by Kieran Mitchell Lane

Kubernetes internal certificates have expired

EMS Knowledge Base

Issue Errors within cluster relating to expired Kubernetes internal certificates, i.e. E0830 12:...

Updated 4 months ago by Kieran Mitchell Lane

module 'jsonschema._utils' has no attribute 'load_schema'

EMS Knowledge Base

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...

Updated 4 months ago by Kieran Mitchell Lane

What data should I collect when I have an issue?

EMS Knowledge Base

Issue I'm having an issue with Element's on premise server suite and need to know what data to c...

Updated 4 months ago by Kieran Mitchell Lane

Submitting Telemetry Data to Element

EMS Knowledge Base

Issue I am unable to allow Element's telemetry upload to take place and need to submit my teleme...

Updated 4 months ago by Kieran Mitchell Lane

Verifying Well Known CORS Headers

EMS Knowledge Base

Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an...

Updated 4 months ago by Kieran Mitchell Lane

How do I run the installer without using the GUI?

EMS Knowledge Base

Issue I need to be able to automate my install with configuration files and an unattended instal...

Updated 4 months ago by Kieran Mitchell Lane

How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?

EMS Knowledge Base

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...

Updated 4 months ago by Kieran Mitchell Lane

How do I migrate to SSO while keeping my original accounts?

EMS Knowledge Base

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...

Updated 4 months ago by Kieran Mitchell Lane

Pip cache errors

EMS Knowledge Base

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...

Updated 4 months ago by Kieran Mitchell Lane

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...

Updated 4 months ago by Kieran Mitchell Lane

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...

Updated 4 months ago by Kieran Mitchell Lane