Recently Updated Pages
Using Self-Signed Certificates with mkcert
Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended instal...
Documentation Covering Installer 2023-02.02 CLI Only.
element-on-premise-documentation (2).pdf
Documentation Covering Installers From 2022.10.01 to 2023.02.01
element-on-premise-documentation.pdf
Documentation Covering Installers From 2022.07.03 to 2022.09.05
element-on-premise-documentation-0703-0905.pdf
Documentation covering v1 and installers prior to 2022-07.03
element-on-premise-documentation-july28-2022.pdf
How do I migrate to SSO while keeping my original accounts?
Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...
I'd like to turn off federation
Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...
What Telemetry Data is Collected by Element?
Issue Element collects telemetry data to understand whether or not customers are in compliance w...
Pip cache errors
Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...
Installer fails looking for join_local_rooms_only
Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...
Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...
Issue After installing integrator and browsing to it by hostname, I get the following error: Un...
Installer 2022-08.01 fails to pull element web into the cluster
Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...
How to Upgrade microk8s for Single Node Installations
microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, w...
Installer fails on firewalld, but firewalld is not installed
Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...
Can't connect to local registry 127.0.0.1:32000
Issue Getting a connection refused when trying to upload images to the local registtry. "ms...
Installer fails with AnsibleUnsafeText object has no attribute 'addons'
Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...
synapse-haproxy container in CrashLoopBackOff state
Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...