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Understanding Matrix Rooms
All communication via Matrix takes place within rooms. Rooms can be made available publicly or ...
Frequently Asked Questions
Account management How do I reset my password? Please note that we cannot reset passwords or r...
The Middle Panel
A. Room header Shows you the room name and a quick summary of the topic. Settings and details ...
The Right Panel
A. Room information Click on the "information icon" or the room name on iOS and android in the...
The Left Panel
Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings ...
Onboarding
If you are a new user click Create Account to register. Select where to host your account by ch...
Understanding Push Notifications
To best understand how push notifications are setup in Matrix, a good place to start is with th...
Testing Dehydrated Devices
Enabling Dehydrated Devices Support To enable the dehydrated devices feature Element Server Suite...
The Secure Border Gateway
The Secure Border Gateway (SBG) is an HTTP proxy designed to filter and analyze Matrix traffic be...
Kubernetes internal certificates have expired
Issue Errors within cluster relating to expired Kubernetes internal certificates, i.e. E0830 12:...
module 'jsonschema._utils' has no attribute 'load_schema'
Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attrib...
What data should I collect when I have an issue?
Issue I'm having an issue with Element's on premise server suite and need to know what data to c...
Submitting Telemetry Data to Element
Issue I am unable to allow Element's telemetry upload to take place and need to submit my teleme...
Verifying Well Known CORS Headers
Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended instal...
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admi...
How do I migrate to SSO while keeping my original accounts?
Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts ...
Pip cache errors
Issue The installer is failing at the pip stage with such kind of error message: Collecting pycp...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansi...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget...