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Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-...

Updated 4 months ago by Kieran Mitchell Lane

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Un...

Updated 4 months ago by Kieran Mitchell Lane

Installer 2022-08.01 fails to pull element web into the cluster

EMS Knowledge Base

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment E...

Updated 4 months ago by Kieran Mitchell Lane

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:...

Updated 4 months ago by Kieran Mitchell Lane

Configuring a microk8s Single Node Instance to Use a Network Proxy

EMS Knowledge Base

Overview If you are using the microk8s Single Node Installer and your site requires proxy access ...

Updated 4 months ago by Kieran Mitchell Lane

Using Self-Signed Certificates with mkcert

EMS Knowledge Base

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, h...

Updated 4 months ago by Kieran Mitchell Lane

How to Setup Local Host Resolution Without DNS

EMS Knowledge Base

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropria...

Updated 4 months ago by Kieran Mitchell Lane

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

EMS Knowledge Base

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] ...

Updated 4 months ago by Kieran Mitchell Lane

Can't connect to local registry 127.0.0.1:32000

EMS Knowledge Base

Issue Getting a connection refused when trying to upload images to the local registtry. "ms...

Updated 4 months ago by Kieran Mitchell Lane

url.js:354 error starting dimension

EMS Knowledge Base

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url....

Updated 4 months ago by Kieran Mitchell Lane

I'd like to turn off federation

EMS Knowledge Base

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Inst...

Updated 4 months ago by Kieran Mitchell Lane

Getting a 502 Bad Gateway Error When Accessing Element Web

EMS Knowledge Base

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment...

Updated 4 months ago by Kieran Mitchell Lane

After an install, I only have the postgres-0 pod!

EMS Knowledge Base

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem names...

Updated 4 months ago by Kieran Mitchell Lane

After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state

EMS Knowledge Base

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...

Updated 4 months ago by Kieran Mitchell Lane

I can't upload files after updating to 0.6.1

EMS Knowledge Base

Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...

Updated 4 months ago by Kieran Mitchell Lane

Installer fails on enabling addons

EMS Knowledge Base

Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...

Updated 4 months ago by Kieran Mitchell Lane

synapse-haproxy container in CrashLoopBackOff state

EMS Knowledge Base

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...

Updated 4 months ago by Kieran Mitchell Lane

Element Settings

Element Cloud Documentation Element

Notice: Please be advised this document is currently a work in progress, some information is curr...

Updated 4 months ago by Kieran Mitchell Lane

Migrate to the new GitHub and Feeds bots

Element Cloud Documentation Integrations

New versions of the GitHub and RSS bots provided by Element are now available! The previous bots ...

Updated 4 months ago by Kieran Mitchell Lane

Exporting Messages

Element Cloud Documentation Element

Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...

Updated 4 months ago by Kieran Mitchell Lane