Recently Updated Pages
After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state
Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff s...
I can't upload files after updating to 0.6.1
Issue Can no longer upload files after upgrading my PoC environment to 0.6.1. Environment Ubun...
Installer fails on enabling addons
Issue The installer is stating that it's failed and I'm seeing messages like: skipping: [localhos...
synapse-haproxy container in CrashLoopBackOff state
Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME ...
Add Additional Users
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Cl...
Frequently Asked Questions
Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra meta...
Migrate From EMS to Self-Hosted
For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #med...
Element X status on EMS Cloud
This page outlines the current plan for making sliding sync (required for Element X) available fo...
Element Settings
Notice: Please be advised this document is currently a work in progress, some information is curr...
Hookshot
Dedicated Hookshot instances are available for EMS Enterprise customers. To request Hookshot adde...
Migrate to the new GitHub and Feeds bots
New versions of the GitHub and RSS bots provided by Element are now available! The previous bots ...
Exporting Messages
Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrat...
Apply coupon/discount
Coupons can only be applied by new customers before purchasing any products. However, if you are ...
Token based registration
Create a new registration token using the Synapse Admin API. Give this to your users. The registr...
Deutsch: Nutzung der eigenen Domain mit EMS
Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten...
Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signin...
Reset Cross Signing
Only do this if you have forgotten or lost your cross signing backup passphrase. Please read thro...
Export and Import E2E Room Keys
Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E ro...
Check Status
Go to Element Security & Privacy settings Expand the Advanced section Look for All keys b...
Set up Cross Signing
On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Se...