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Installer 2022-08.01 fails to pull element web into the cluster


  • After running the setup, the element web pod is stuck in ImagePullBackoff


  • Element Enterprise Installer 2022-08.01


It is necessary to uncomment the following variables in secrets.yml :


If you have a dockerhub_username and dockerhub_token, please define them in secrets.yml. If not, then please leave them blank but uncommented.

Root Cause

Version 2022-08.01 uses an element web image hosted in ems-image-store. A defect appeared during the migration of the image, and the installers looks for the variables dockerhub_username and dockerhub_token to know if it has to configure docker secrets into the cluster.