Installer 2022-08.01 fails to pull element web into the cluster Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment Element Enterprise Installer 2022-08.01 Resolution It is necessary to uncomment the following variables in secrets.yml : dockerhub_username: dockerhub_token: If you have a dockerhub_username and dockerhub_token , please define them in secrets.yml. If not, then please leave them blank but uncommented. Root Cause Version 2022-08.01 uses an element web image hosted in ems-image-store. A defect appeared during the migration of the image, and the installers looks for the variables dockerhub_username and dockerhub_token to know if it has to configure docker secrets into the cluster.