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EMS Knowledge Base
The knowledge base for all Element Matrix Services provided products.
Element Knowledge
All of the documentation for the Element client and the On-Premise and Cloud offerings provided by Element Matrix Services.
Element Matrix Services
Element Cloud Documentation
Documentation for Element and EMS by the EMS team
Integrations
synapse-haproxy container in CrashLoopBackOff state
Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE server-well-known-8c6bd8447-fts78 1/1 Running 2 39h app-element-we...
🗃️ Element Server Suite Classic Documentation LTS 23.10
END OF LIFE - ENTIRE 23.10 BOOK IS INTERNAL ONLY LTS 23.10 is now out of support, we recommend upgrading to the latest LTS 24.10. To upgrade, please update your deployment to the latest LTS 23.10 release. You can then upgrade to the latest patch release of LT...
Cross Signing
Element Server Suite Documentation
Documentation specific to Element Server Suite, each book is versioned for a specific LTS release.
Frequently Asked Questions
Account Management Can I migrate from Element One to Element Home/Cloud? Unfortunately, Element One and Home are different products and do not currently have an upgrade path. You can set up an Element Home/Cloud host, then manually invite your new Elemen...
Welcome
Add Additional Users
Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Change Total Monthly Active User Seats to the number of users you want and click Save at the bottom. Note that you cannot decrease your user c...
Add Users
Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting Click Server Admin Select your host Click Add user Enter the username and click Add Select Make new user server admin if you want this user to be able to u...
Non-English
Client Look & Feel
This feature allows you to customize the home and welcome page on your EMS-provided Element Web client. Blog posts See also our blog posts on the subject: Build your own custom branded chat platform at the touch of a button! A white label messaging app to ...
EMS Server With Custom Domain
For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usernames becomes @someone:element.io, and the Element client will be at https://chat.element.io/ From the guide at Get Your Own EMS Server, I will be replacing the EMS...
How to Get an EMS Server
Go to https://ems.element.io/user/hosting#/hosts and click the “Register” link below the sign-in button. Fill in your details and click the Register button. Note: Your password must be at least 12 characters long. Look in your inbox for your verificati...
Reset User Password
Resetting an account password will log out all sessions. Before doing this, make sure that all sessions are connected to key backup, all sessions have backed up all their keys. See Check Status, and the correct key backup passphrase is available. Click Yo...