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Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps You can create a space by clicking the + Create a space button, located at the bottom of the vertical navigation menu on the left when using the Element We...

Your EMS Account is used to manage and use your subscriptions with Element, whether for your own managed homeserver in the cloud, accessing your On-Premise subscription download portal or your Element One bridges. Depending on which subscription you want, yo...

Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be taken to the EMS Control Panel. If you aren't logged in already, you will be presented with the login screen - sign in using your details to be taken to the EMS Con...

Changing your EMS Account Password From the Element homepage, click Sign In then Admin Dashboard to be taken to the EMS Control Panel. If you aren't logged in already, you will be presented with the login screen - sign in using your details to be taken to th...

The Matrix IRC Bridge is an IRC bridge for Matrix that will pass all IRC messages through to Matrix, and all Matrix messages through to IRC. If you're an end user of the bridge, it's unlikely you will need to use the below commands, your IRC Channels may alr...

If your homeserver has the Matrix IRC Bridge configured it will pass messages to and from IRC. Depending on your homeservers' IRC bridge configuration you will interact with IRC through various means; for instance your homeserver may have pre-configured Matr...

If your homeserver has the Matrix XMPP Bridge configured it will pass messages to and from XMPP. You will interact with XMPP by; joining Matrix Rooms specifically bridged to existing XMPP rooms; speaking with XMPP users who have joined public Matrix rooms; o...

Issue Errors within cluster relating to expired Kubernetes internal certificates, i.e. E0830 12:45:48.789064 34964 proxy_server.go:147] Error while proxying request: x509: certificate has expired or is not yet valid: current time 2023-08-30T12:45:48+03:00 is ...

The Synapse Admin API allows administration of your homeserver, such as managing users, rooms and media. In order to make use of the API you will need to have an admin user account present on the homeserver you wish to manage. Promoting a Matrix Account to A...

Deleting an EMS Account From the Element homepage, click Sign In then Admin Dashboard to be taken to the EMS Control Panel. If you aren't logged in already, you will be presented with the login screen - sign in using your details to be taken to the EMS Contr...

This page outlines the current plan for making sliding sync (required for Element X) available for EMS cloud customers. The page will be updated if anything changes. See the Element blog post “Element X: Ignition” for more information on Element X. Hosts using...

The Secure Border Gateway (SBG) is an HTTP proxy designed to filter and analyze Matrix traffic between both clients and the homeserver, as well as between the homeserver and other federating homeservers. This guide outlines the key functionalities and configur...

Issue In some air-gapped environments, rather than downloading the air-gapped artifacts from the Element EMS service, it may be prefereble to setup your local repository to download the artifacts automatically and make them available to the air-gapped K8s clu...

Overview This guide describes how to bridge your Element and WhatsApp accounts. This allows you to chat with WhatsApp contacts and groups natively within Element. Before you can carry out the steps in this guide, ensure you have the following: WhatsApp - You ...

The Client-Server API allows a user to perform any action they could via a Matrix client programatically. In order to make use of the API you will need to retrieve an access token for your account. Getting your access_token In order to use the Client-Server ...

Overview This guide describes how to bridge your Element and Telegram accounts. This allows you to chat with Telegram contacts and groups natively within Element. Before you can carry out the steps in this guide, ensure you have the following: Telegram - You ...

For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #mediarepo:t2bot.io. For support on bridges, see the bridge documentation for each bridge's support channel. See also this excellent blog post by Robin Riley at The Ma...

Detailed information on configuring homeserver Federation including Trusted Key Servers.                   Federation is the process by which users on different servers can participate in the same room. For this to work, all servers participating in a room m...

The Synapse configuration options for your Matrix Homeserver incl. registration & encryption.                   Config: Synapse is the Matrix homeserver that powers ESS, in this section you will be customising settings relating to your h...

Initial configuration options specific to the installer, including how ESS should be deployed.                   Config: The first section of the ESS installer GUI is the Host section, here you will configure essential details of how ESS...