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427 total results found

Add Email to Your Account

Element Support Matrix Account Management

Go to Element All settings Enter your email address and click Add When you get this message, check your email Click the link in the email. Make sure it opens in another tab/window, leaving your Element client where it is When you get this message...

EMS

Element Server Suite Classic Documentation LTS 24.10

We recommend upgrading to the latest LTS 25.04, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade. Having trouble? Login...

ESS
LTS 24.10

Change Account Password

Element Support Matrix Account Management

Resetting the account password will log out all your sessions. Before doing this, make sure that all your sessions are connected to key backup, all sessions have backed up all their keys. See Check Cross Signing Status, and you have your correct key backup pa...

EMS

Appendices

🗃️ Element Server Suite Classic Documen...

ESS
LTS 23.10
Archived

Submit Debug Logs

Element Support

Search for other issues of the same problem on Element Web and Desktop: https://github.com/element-hq/element-web/issues Element iOS: https://github.com/element-hq/element-ios/issues Element Android: https://github.com/element-hq/element-android/issues ...

EMS

Element Server Suite Pro

Documentation supporting ess-helm Pro edition.

ESS
helm

Authentication

Element Cloud Documentation

EMS

Set up Cross Signing

Element Support Cross Signing

On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Security Phrase. Then click Continue Take note of your key, then click Continue If you did not set it up on first login, or if you did not get asked If you do ...

EMS

Element Server Suite Classic Documentation LTS 25.04

Having trouble? Login to your EMS Account and use the contact form to raise a ticket with Support. See the Support page for more details. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.

ESS
LTS 25.04

Check Status

Element Support Cross Signing

Go to Element Security & Privacy settings Expand the Advanced section Look for All keys backed up

EMS

Export and Import E2E Room Keys

Element Support Cross Signing

Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E room keys Enter a secure passphrase and click Export Choose to save the file Select a directory on your computer Import Go to Element Security & Privac...

EMS

Reset Cross Signing

Element Support Cross Signing

Only do this if you have forgotten or lost your cross signing backup passphrase. Please read through the entire document before starting to make sure you understand the consequences of doing this. If you have an active session If you DO NOT have an active ...

EMS

Matrix Account Management

Element Support

Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.

Support

Verify new Login

Element Support Cross Signing

When you log in to a new device/session, you must verify the login and connect it to cross signing and secret storage to access your backed up encryption keys for historical messages. This assumes you already have configured cross signing, see Set up Cross Sig...

EMS

Element Web/Desktop Client Settings

Element Support

Documentation covering the options available within the Element Web/Desktop Clients' Settings.

Support

Deutsch: Nutzung der eigenen Domain mit EMS

Element Cloud Documentation Non-English

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten können. Deshalb ist, wie bei E-Mail-Adressen, der Server fester Bestandteil einer jeden Nutzer-Adresse: @jennifer:unternehmen.de. Nach dem @-Zeichen folgt der Ben...

EMS

Quick Start Guide

Element Support

EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide

Support

EMS Account Management

Element Cloud Documentation

Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.

Support