Advanced Search
Search Results
427 total results found
Add Email to Your Account
Go to Element All settings Enter your email address and click Add When you get this message, check your email Click the link in the email. Make sure it opens in another tab/window, leaving your Element client where it is When you get this message...
Element Server Suite Classic Documentation LTS 24.10
We recommend upgrading to the latest LTS 25.04, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade. Having trouble? Login...
Change Account Password
Resetting the account password will log out all your sessions. Before doing this, make sure that all your sessions are connected to key backup, all sessions have backed up all their keys. See Check Cross Signing Status, and you have your correct key backup pa...
Appendices
Submit Debug Logs
Search for other issues of the same problem on Element Web and Desktop: https://github.com/element-hq/element-web/issues Element iOS: https://github.com/element-hq/element-ios/issues Element Android: https://github.com/element-hq/element-android/issues ...
Element Server Suite Pro
Documentation supporting ess-helm Pro edition.
Authentication
Set up Cross Signing
On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Security Phrase. Then click Continue Take note of your key, then click Continue If you did not set it up on first login, or if you did not get asked If you do ...
Element Server Suite Classic Documentation LTS 25.04
Having trouble? Login to your EMS Account and use the contact form to raise a ticket with Support. See the Support page for more details. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.
Check Status
Go to Element Security & Privacy settings Expand the Advanced section Look for All keys backed up
Export and Import E2E Room Keys
Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E room keys Enter a secure passphrase and click Export Choose to save the file Select a directory on your computer Import Go to Element Security & Privac...
Reset Cross Signing
Only do this if you have forgotten or lost your cross signing backup passphrase. Please read through the entire document before starting to make sure you understand the consequences of doing this. If you have an active session If you DO NOT have an active ...
Matrix Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.
Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signing and secret storage to access your backed up encryption keys for historical messages. This assumes you already have configured cross signing, see Set up Cross Sig...
Element Web/Desktop Client Settings
Documentation covering the options available within the Element Web/Desktop Clients' Settings.
Deutsch: Nutzung der eigenen Domain mit EMS
Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten können. Deshalb ist, wie bei E-Mail-Adressen, der Server fester Bestandteil einer jeden Nutzer-Adresse: @jennifer:unternehmen.de. Nach dem @-Zeichen folgt der Ben...
Quick Start Guide
EMS Docs version of the Element Quick Start Guide - https://element.io/user-guide
EMS Account Management
Unsure what an EMS account is, see the 'Understanding Your Element Accounts' page above.