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New versions of the GitHub and RSS bots provided by Element are now available! The previous bots are now considered deprecated and can no longer be configured. These bots have user IDs like @_neb_rssbot_...:matrix.org or @_neb_github_...:matrix.org and will be...

Dedicated Hookshot instances are available for EMS customers. To request Hookshot added to your server, please talk to Support or your Account Manager. This guide only covers EMS-specific settings. You must review the Hookshot documentation available at https:...

Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an error. Environment Element On-Premise Element Cloud Offerings Resolution Enable CORS Headers, see enable-cors.org for instructions on how to do this. Then y...

Issue I am unable to allow Element's telemetry upload to take place and need to submit my telemetry data to Element. Environment Element Server Suite Resolution By default, ESS servers connected to the internet will automatically send telemetry to Element....

Issue I'm having an issue with Element's on premise server suite and need to know what data to collect to share with Element. Environment Element Server Suite (ESS) On-Premise Resolution The following data is helpful to collect for Element: For issues perc...

https://ems-docs.element.io/link/679#bkmrk-ess-subscription-cre

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Notice: Please be advised this document is currently a work in progress, some information is currently missing and will be updated in due course. Remember: Have you tried - https://element.io/help ?Don't forget to download our User Guide Relating to this page,...

To best understand how push notifications are setup in Matrix, a good place to start is with the diagram below from the Push Gateway API. +--------------------+ +-------------------+ Matrix HTTP | ...

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attribute 'load_schema' Environment On-Premise 2023-02.01 -> 2023-07.01 (Non-Airgapped) Resolution Please pause any updates to your installer before updating to 2023...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Creating your Matrix Account Depending on your homeserver, and it's configuration, the sign-up process may differ slightly, however the overall process sho...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Once you have an account, it's important to understand the mechanisms it uses to keep your messages secure. Matrix uses encryption to protect your communic...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Resetting the account password will log out all your sessions, before doing this, make sure that All your sessions are connected to Secure Backup All sess...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Changing your Matrix Account password If you don't know your password, you'll need to recover your account, see our Recovering a Matrix Account page for in...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Deactivating your Matrix Account If you wish to deactivate your account, you can do so by following the below steps: Log in to your Matrix Client Click on...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Reactivating your Matrix Account Matrix.org Once your account has been deactivated, it is impossible to reactivate it again or reuse the username. Your use...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing the Settings Page You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, th...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Appearance Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, ...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Notification Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Help & About You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, this wi...