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Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". For the hydrogen.yml presented by the installer, edit the file and ensure the following values are set: hydrogen_fqdn is the FQDN that will be used for accessing h...

Before setting up the installer, you have to configure Microsoft Entra ID. Set up Microsoft Entra ID With an account with enough rights, go to : Enterprise Applications Click on New Application Click on Create your own application on the top left corner Choo...

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts are created for all users. Users would prefer to keep using there existing accounts, whilst still making use of SSO. Environment Element On-Premise Element Cloud...

element-on-premise-documentation.pdf

element-on-premise-documentation (2).pdf

Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admin-donotdelete user as I am using delegated authentication. Environment Element Server Suite Resolution If you wish to give @bob:server.name admin access, then a...

Issue I need to be able to automate my install with configuration files and an unattended installation. I prefer to configure everything with the command line. Environment Element Enterprise Graphical Installer 2023-03.02 or Later Resolution You will need ...

What is Unified Push? UnifiedPush is a set of specifications and tools that lets the user choose how push notifications* are delivered. All in a free and open source way. Unified Push website The Unified Push website features multiple diagrams detailing t...

New versions of the GitHub and RSS bots provided by Element are now available! The previous bots are now considered deprecated and can no longer be configured. These bots have user IDs like @_neb_rssbot_...:matrix.org or @_neb_github_...:matrix.org and will be...

Dedicated Hookshot instances are available for EMS Enterprise customers. To request Hookshot added to your server, please talk to your Account Manager. This guide only covers EMS-specific settings. You must review the Hookshot documentation available at https:...

Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an error. Environment Element On-Premise Element Cloud Offerings Resolution Enable CORS Headers, see enable-cors.org for instructions on how to do this. Then y...

Issue I am unable to allow Element's telemetry upload to take place and need to submit my telemetry data to Element. Environment Element Server Suite Resolution By default, ESS servers connected to the internet will automatically send telemetry to Element....

Issue I'm having an issue with Element's on premise server suite and need to know what data to collect to share with Element. Environment Element Server Suite (ESS) On-Premise Resolution The following data is helpful to collect for Element: For issues perc...

Notes Migrate from self hosted to Element Starter / ESS On-Premise Preparation This section outlines what you should do ahead of the migration in order to ensure the migration goes as quickly as possible and without issues. At the latest 48 hours before your ...

Issue I lost my EMS token and now I can't set up new installations. Environment Element Server Suite Resolution Browse to https://ems.element.io/on-premise/subscriptions and you will see a page with all of your subscriptions that looks similar to: For y...

Please reach out our Element Sales Team if you want to run a Proof of Concept for Element Server Suite. Note This guide is for running Proof of Concepts. We don't aim to show every feature here, we want to get you up and running most quickly. This guide is foc...

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Today, if you remove a Yaml integration's config, its components will not be removed from the cluster automatically. You will also need to manually remove the custom resources from the Kubernetes cluster. Removing Monitoring stack You need to delete first the ...

Notice: Please be advised this document is currently a work in progress, some information is currently missing and will be updated in due course. Remember: Have you tried - https://element.io/help ?Don't forget to download our User Guide Relating to this page,...

To best understand how push notifications are setup in Matrix, a good place to start is with the diagram below from the Push Gateway API. +--------------------+ +-------------------+ Matrix HTTP | ...