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Exporting Messages

Element Cloud Documentation Element

Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrate From EMS to Self-Hosted. Using your Element client you can export your Room's message history in HTML, Plain Text or JSON format - including attachments. Open ...

How do I migrate to SSO while keeping my original accounts?

EMS Knowledge Base

Issue When having previously used Matrix without SSO, after setting up SSO, new matrix accounts are created for all users. Users would prefer to keep using there existing accounts, whilst still making use of SSO. Environment Element On-Premise Element Cloud...

Using 'Unified Push' and 'ntfy' for Push Notifications

Element Support Element Android/iOS Client Settings

What is Unified Push? UnifiedPush is a set of specifications and tools that lets the user choose how push notifications* are delivered. All in a free and open source way. Unified Push website The Unified Push website features multiple diagrams detailing t...

Verifying Well Known CORS Headers

EMS Knowledge Base

Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an error. Environment Element On-Premise Element Cloud Offerings Resolution Enable CORS Headers, see enable-cors.org for instructions on how to do this. Then y...

Element Settings

Element Cloud Documentation Element

Notice: Please be advised this document is currently a work in progress, some information is currently missing and will be updated in due course. Remember: Have you tried - https://element.io/help ?Don't forget to download our User Guide Relating to this page,...

Understanding Push Notifications

Element Support Element Android/iOS Client Settings

To best understand how push notifications are setup in Matrix, a good place to start is with the diagram below from the Push Gateway API. +--------------------+ +-------------------+ Matrix HTTP | ...

module 'jsonschema._utils' has no attribute 'load_schema'

EMS Knowledge Base

Issue On-Premise installer fails to install with error: module 'jsonschema._utils' has no attribute 'load_schema' Environment On-Premise 2023-02.01 -> 2023-07.01 (Non-Airgapped) Resolution Please pause any updates to your installer before updating to 2023...

Creating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Creating your Matrix Account Depending on your homeserver, and it's configuration, the sign-up process may differ slightly, however the overall process sho...

Securing a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Once you have an account, it's important to understand the mechanisms it uses to keep your messages secure. Matrix uses encryption to protect your communic...

Recovering a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Resetting the account password will log out all your sessions, before doing this, make sure that All your sessions are connected to Secure Backup All sess...

Changing a Matrix Account password

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Changing your Matrix Account password If you don't know your password, you'll need to recover your account, see our Recovering a Matrix Account page for in...

Deactivating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Deactivating your Matrix Account If you wish to deactivate your account, you can do so by following the below steps: Log in to your Matrix Client Click on...

Reactivating a Matrix Account

Element Support Matrix Account Management

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Reactivating your Matrix Account Matrix.org Once your account has been deactivated, it is impossible to reactivate it again or reuse the username. Your use...