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Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Voice & Video Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By defaul...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Security & Privacy Settings You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By d...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Labs You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, this will be a ...

There are two different accounts you will have when signing up with Element. The first is your EMS Account, it is used to manage your subscriptions and configure them. Second is your Matrix account, this is the account you login to via any Matrix Client, suc...

If you are a new user click Create Account to register. Select where to host your account by choosing a “homeserver”. You can use the custom server options to sign into other Matrix servers by specifying a homeserver URL. This allows you to use Element with ...

Organize your chats into spaces, people, rooms and favorites. A. Your Profile Update settings such as your display name, profile picture, language and password. Here is also where you manage notifications, security and privacy, and general settings about yo...

A. Room information Click on the "information icon" or the room name on iOS and android in the room header to open the room information panel. People lets you see who is already in the room, with the option to invite others to join. Files gives you instant...

A. Room header Shows you the room name and a quick summary of the topic. Settings and details of the room can be found and managed in the right hand panel (see separate section). Start a video or audio call when you’re in a room or conversation by clicking...

Account management How do I reset my password? Please note that we cannot reset passwords or reactivate matrix.org accounts. If you have an email address attached to your account, you can reset your password here. Do I need an email address to register? U...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Accessing Sessions You can change your Matrix account settings by clicking your profile icon in the top left of the Element client. By default, this will b...

All communication via Matrix takes place within rooms. Rooms can be made available publicly or kept private, and they can configured to be encrypted depending on your requirements. From the Element Matrix clients, Element Web App or Element Mobile / Desktop ...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps You can create a room by clicking the + button, located at the top alongside your current Space's name within the Left Panel - you will be presented with v...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Joining a Room Searching for rooms Finding rooms using spaces Troubleshooting failed room invites Configuring a Room Room settings (Priority / Notifi...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps To start managing a room, you can click the i icon in the top right of the room, this will open Room Info. From here there are a number of basic management...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps You can access Room Settings by either clicking Room settings from the Room info pane: Or by hovering over the room name from the room list, clicking the ...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps Transferring Ownership of a Room There are several scenarios where you might wish to transfer ownership of a room; perhaps you no longer wish to maintain t...

Matrix Spaces are a way to group multiple rooms together. Rooms can be in multiple spaces at once, and spaces themselves can also be included within other spaces. Much like rooms, Spaces can be made available publicly or kept private. From the Element Matrix...

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps You can create a space by clicking the + Create a space button, located at the bottom of the vertical navigation menu on the left when using the Element We...

Your EMS Account is used to manage and use your subscriptions with Element, whether for your own managed homeserver in the cloud, accessing your On-Premise subscription download portal or your Element One bridges. Depending on which subscription you want, yo...

Two-Factor Authentication From the Element homepage, click Sign In then Admin Dashboard to be taken to the EMS Control Panel. If you aren't logged in already, you will be presented with the login screen - sign in using your details to be taken to the EMS Con...