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synapse-haproxy container in CrashLoopBackOff state

EMS Knowledge Base

Issue We are seeing [karl1@element ~]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE server-well-known-8c6bd8447-fts78 1/1 Running 2 39h app-element-we...

Frequently Asked Questions

Element Cloud Documentation

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra metadata. You can delete them the same way you delete rooms. If you are an EMS admin, see How do I delete a room or a space? How do I enable guest users in a roo...

EMS

Add Additional Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Change Total Monthly Active User Seats to the number of users you want and click Save at the bottom. Note that you cannot decrease your user c...

EMS

Add Users

Element Cloud Documentation Element Matrix Services

Click Your Account and Manage Servers or click this link: https://ems.element.io/user/hosting Click Server Admin Select your host Click Add user Enter the username and click Add Select Make new user server admin if you want this user to be able to u...

EMS

Client Look & Feel

Element Cloud Documentation Element Matrix Services

This feature allows you to customize the home and welcome page on your EMS-provided Element Web client. Blog posts See also our blog posts on the subject: Build your own custom branded chat platform at the touch of a button! A white label messaging app to ...

EMS

EMS Server With Custom Domain

Element Cloud Documentation Element Matrix Services

For this guide, I will be using the domain element.io. I will set up EMS so that the Matrix usernames becomes @someone:element.io, and the Element client will be at https://chat.element.io/ From the guide at Get Your Own EMS Server, I will be replacing the EMS...

EMS

How to Get an EMS Server

Element Cloud Documentation Element Matrix Services

Go to https://ems.element.io/ Click Sign up or Sign in Enter your email address Click the confirmation link in the email Enter your name or company name and a password on https://ems.element.io/user/account. Then click Billing address and payment ...

EMS

Reset User Password

Element Cloud Documentation Element Matrix Services

Resetting an account password will log out all sessions. Before doing this, make sure that all sessions are connected to key backup, all sessions have backed up all their keys. See Check Status, and the correct key backup passphrase is available. Click Yo...

EMS

Migrate From Self-Hosted to EMS

Element Cloud Documentation Element Matrix Services

Notes Before starting with this guide, please contact EMS support from https://ems.element.io/support or by emailing ems-support@element.io Except where specified, you should be able to just copy-paste each command in succession. Please do not change any file...

EMS

Create a Conference Call in a Room

Element Cloud Documentation Integrations

Setting up Create a room Click Room Info, then Add apps, bridges & bots Read and accept the Terms of Service for the Integration Manager Select Jitsi from the list of available widgets Save the URL if you wish, this is also easily available later...

EMS

LDAP Active Directory

Element Cloud Documentation Authentication

This guide assumes you already have a forest/domain configured and that your environment is properly secured. This is a basic configuration. You may want to set additional options or permissions in your forest/domain. See also Delegated Authentication for sing...

EMS

OpenID Connect

Element Cloud Documentation Authentication

Your homeserver can be configured to authenticate its users with an OpenID Connect provider. Here we list the most popular providers and how to configure them. Authentik Gitea GitHub GitLab Google Okta See also Delegated Authentication for singl...

EMS

Discord Bridge

Element Cloud Documentation Integrations

The Discord bridge is no longer available for purchase. This documentation is for existing customers of the bridge only. Setup First, you need to register a Discord application for your bridge. Discord applications can be registered and managed in the Discord ...

EMS

Signal Bridge

Element Cloud Documentation Integrations

This guide explains how to use the Signal bridge from the EMS Integration Manager to integrate your Signal chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the Eleme...

EMS

Slack Bridge

Element Cloud Documentation Integrations

The Slack bridge is no longer available for purchase. This documentation is for existing customers of the bridge only. The EMS Slack bridge is a paid integration for EMS homeservers. In addition to the features provided by the matrix.org bridge, it: Allows yo...

EMS

Teams Bridge

Element Cloud Documentation Integrations

The Teams bridge is no longer available for purchase. This documentation is for existing customers of the bridge only. Introduction This guide explains how to set up a Teams bridge with your Element host. You will need to be an administrator of your Teams grou...

EMS

Telegram Bridge

Element Cloud Documentation Integrations

This guide explains how to use the Telegram bridge from the EMS Integration Manager to integrate your Telegram chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the E...

EMS

WhatsApp Bridge

Element Cloud Documentation Integrations

This guide explains how to use the WhatsApp bridge from the EMS Integration Manager to integrate your WhatsApp chats with your EMS server. It requires your EMS server to have federation on. The following instructions are done with the Element Desktop on the E...

EMS

Public IRC Bridges

Element Cloud Documentation Integrations

Matrix.org (and others) host a number of IRC bridges for public networks. A list of these networks can be found on the offical documentation. Please note that matrix.org does not operate all of the networks listed, and is not responsible for content sent over ...

EMS

Public Slack Bridge

Element Cloud Documentation Integrations

Matrix.org provides a public free Slack bridge, which is free to use forever but comes with some limitations: You can bridge to an unlimited number of channels, but only public channels. You must bridge to a public room. Matrix users cannot puppet themselves,...

EMS