Search Results

What's supported and how to get in touch!                                                       Getting in touch Need some help? Simply log in to your EMS Control Panel with the EMS Account associated with your Element Server Suite Enterprise subscription. T...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

LTS 24.10 Changelogs and important Update Notes, always check here before upgrading!                   Upgrade Notes for the 24.10 LTS If you plan on upgrading to this LTS we always recommend upgrading to the latest patch version of your current LTS and then...

The default sign-in flow in the mobile app requires the user to enter the correct account provider (homeserver) which is error prone and also not effortless. In order to improve the user experience, and to skip this step, there are 3 options to specify the acc...

Authentication Configuration Examples Authentication configuration examples for LDAP, OpenID on Azure and SAML.                                                       Provided below are some configuration examples covering how you can set up various types of ...

An ESS Administrators focused guide on backing up and restoring Element Server Suite.                                                       .CodeMirror.cm-s-default { margin-bottom: 0px; } Welcome, ESS Administrators. This guide is crafted for your...

Take great care when modifying and running queries in your database. Ensure you understand what the queries do and double check that your query is correct. Incorrect queries can cause irrecoverable data loss. We recommend you familiarize yourself ...

Element Desktop is a Matrix client for desktop platforms with Element Web at its core. You can download Element Desktop for Mac, Linux or Windows from the Element downloads page. See https://web-docs.element.dev/ for the Element Web and Desktop documentation. ...

ESS makes use of Kubernetes for deployment so most guidiance on high-availability is tied directly with general Kubernetes guidance on high availability. Kubernetes Essential Links Options for Highly Available Topology Creating Highly Available Clusters wi...

This document is currently work-in-progress and might not be accurate. Please speak with your Element contact if you have any questions. Preparation This section outlines what you should do ahead of the migration in order to ensure the migration goes as quickl...

Stopping a component To stop a component, such as Synapse, it is necessary to stop the operator : kubectl scale deploy/element-operator-controller-manager -n operator-onprem --replicas 0 Once the operator is stopped, you can delete the Synapse resource to rem...

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra metadata. You can delete them the same way you delete rooms. If you are an EMS admin, see How do I delete a room or a space? How do I enable guest users in a roo...