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What's supported and how to get in touch!                                                       Getting in touch Need some help? Simply log in to your EMS Control Panel with the EMS Account associated with your Element Server Suite Enterprise subscription. T...

LTS 24.10 Changelogs and important Update Notes, always check here before upgrading!                   Upgrade Notes for the 24.10 LTS If you plan on upgrading to this LTS we always recommend upgrading to the latest patch version of your current LTS and then...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

Issue Auditbot crashloops due OneTimeKey conflicts. You see logs such as One time key signed_curve25519:AAAAAAAAAAA already exists Environment ESS 24.04 and more Resolution #!/bin/bash SERVER_NAME=<server name> URL='https://<synapse fqdn>/_matrix/client/v3/ke...

Authentication configuration examples for LDAP, OpenID on Azure and SAML.                                                       Provided below are some configuration examples covering how you can set up various types of Delegated Authentication. For a more d...

If your Hookshot instance does not have E2EE support enabled but you still want to add it to an encrypted room, you can do this with a couple of caveats: You cannot send commands to Hookshot in the room as Hookshot cannot read any messages in the room Any m...

Take great care when modifying and running queries in your database. Ensure you understand what the queries do and double check that your query is correct. Incorrect queries can cause irrecoverable data loss. We recommend you familiarize yourself ...

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Add an email address to the Trust and Safety contact field and click Save at the bottom. This contact should be a user with access to respond t...

To troubleshoot some issues, logs from your browsers' Network and Console tabs will be requested, please see the steps below to pull those logs. 🔧 Accessing Developer Tools Press F12 or Ctrl+Shift+I (Windows/Linux) Or Cmd+Option+I (Mac) Alternatively: Right-c...

Preparing to upgrade Download the .bin file and copy it onto the Jitsi ESS deployment element users' home directory (with the others) Use chmod +x ./element-installer-enterprise-edition-jitsi-cors-fix.bin to make the binary executable Make a backup of yo...

Getting started This readme is primarily aimed as a simple walkthrough to setup ESS Pro. Users experienced with Helm and Kubernetes can refer directly to the chart README in element's charts. Resource requirements The quick setup relies on K3s. It requires at ...

Advanced setup Contents Values documentation Using a dedicated PostgreSQL database Configuring the storage path when using k3s Monitoring Components Configuration Configuring Element Web Configuring Synapse Configuring Matrix Authentication Ser...

Maintenance Contents Upgrading Backup & restore Backup Restore Upgrading In order to upgrade your deployment, you should: Read the release notes of the new version and check if there are any breaking changes. The changelog is available on element ...

Bridging directories Bridges' job is to turn the contents of an external data directory into a data structure that can then be then constructed on the Matrix server by the Provisioner. See State representation for the details description of the data structure ...

Advanced Identity Management allows you to represent your organization's structure within Matrix and Element: creating a space for all its members, maintaining their membership in rooms and subspaces, managing power levels and more. It is composed of two main ...

Provisioning The role of the provisioner is to take the expected state representation produced by Bridges and ensure that the server state matches these expectations. The provisioner will try to do as little as possible to go from the existing to the desired s...