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Important notice This document provides a guide for deploying the Classic ESS stack via a helm chart. If you're looking for a helm-based deployment of ESS, please look at the following options: ESS Community (the official Matrix stack from Element for non-co...

Understand your ESS configuration files and how you can automate ESS deployment(s).                                                       The .element-enterprise-server Directory Config examples included on this page may not up-to-date and are solely provide...

An ESS Administrators focused guide on backing up and restoring Element Server Suite.                                                       .CodeMirror.cm-s-default { margin-bottom: 0px; } Welcome, ESS Administrators. This guide is crafted for your...

Element Desktop is a Matrix client for desktop platforms with Element Web at its core. You can download Element Desktop for Mac, Linux or Windows from the Element downloads page. See https://web-docs.element.dev/ for the Element Web and Desktop documentation. ...

This document is currently work-in-progress and might not be accurate. Please speak with your Element contact if you have any questions. Preparation This section outlines what you should do ahead of the migration in order to ensure the migration goes as quickl...

AKA the Installer GUI, a quick overview of the Configure and Admin tabs and the sections within.                                                       Opening the Admin Console First, let’s get started by logging into the admin console. To do this, make sure...

Users Section By default the users section will display all active user accounts present on your homeserver, listing their Matrix ID followed by their Display Name and whether the user is a Synapse Admin. Navigating Users will be displayed in a list, defaulti...

ESS makes use of Kubernetes for deployment so most guidiance on high-availability is tied directly with general Kubernetes guidance on high availability. Kubernetes Essential Links Options for Highly Available Topology Creating Highly Available Clusters wi...

Stopping a component To stop a component, such as Synapse, it is necessary to stop the operator : kubectl scale deploy/element-operator-controller-manager -n operator-onprem --replicas 0 Once the operator is stopped, you can delete the Synapse resource to rem...

What's supported and how to get in touch!                                                       Getting in touch Need some help? Simply log in to your EMS Control Panel with the EMS Account associated with your Element Server Suite Enterprise subscription. T...

LTS 24.10 Changelogs and important Update Notes, always check here before upgrading!                   Upgrade Notes for the 24.10 LTS If you plan on upgrading to this LTS we always recommend upgrading to the latest patch version of your current LTS and then...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

Issue Auditbot crashloops due OneTimeKey conflicts. You see logs such as One time key signed_curve25519:AAAAAAAAAAA already exists Environment ESS 24.04 and more Resolution #!/bin/bash SERVER_NAME=<server name> URL='https://<synapse fqdn>/_matrix/client/v3/ke...

Authentication configuration examples for LDAP, OpenID on Azure and SAML.                                                       Provided below are some configuration examples covering how you can set up various types of Delegated Authentication. For a more d...

If your Hookshot instance does not have E2EE support enabled but you still want to add it to an encrypted room, you can do this with a couple of caveats: You cannot send commands to Hookshot in the room as Hookshot cannot read any messages in the room Any m...