Skip to main content
Advanced Search
Search Terms
Content Type

Exact Matches
Tag Searches
Date Options
Updated after
Updated before
Created after
Created before

Search Results

112 total results found

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:20,258 p=33 u=element n=ansible | TASK [microk8s : Check that firewalld is started if installed] ******************************************************************...

Installer 2022-08.01 fails to pull element web into the cluster

EMS Knowledge Base

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment Element Enterprise Installer 2022-08.01 Resolution It is necessary to uncomment the following variables in secrets.yml : dockerhub_username: dockerhub_token: If...

element
onpremise
kcs

Single Node Scope of Coverage Addendum

Element On-Premise Documentation Support Policies

List of what is supported for this setup exists. Element supports the installation of microk8s using our installer on all installer supported platforms. Element supports upgrading microk8s using our installer on all installer supported platforms. Element sup...

How to Upgrade microk8s for Single Node Installations

EMS Knowledge Base

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, we offer a multi-node installer and a single-node installer. In our single-node installations, we install Canonical's microk8s, a lightweight distribution of kubern...

Setting up On-Premise Metrics

Element On-Premise Documentation Integrations and Add-Ons

Setting up prometheus and grafana From the Installer's Integrations page, click "Install" under "Prometheus" For the provided prom.yml, see the following descriptions of the parameters: If you want to write prometheus data to a remote prometheus instance, pl...

Setting up Location Sharing

Element On-Premise Documentation Integrations and Add-Ons

Overview The ability to send a location share, whether static or live, is available without any additional configuration. However, when receiving a location share, in order to display it on a map, the client must have access to a tile server. If it does not, t...

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname", data/jitsi_domain must be equal to constant, data/jitsi_...

onpremise
kcs
integrator

Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-05 10:44:11,992 p=48974 u=user n=ansible | [WARNING]: Unable to find '/home/user/.element-onprem-config/certs//ca.pem' in expected paths (use -vvvvv to see paths) ...

Documentation Covering Installers From 2022.07.03 to 2022.09.05

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation-0703-0905.pdf

Setting Up the Telegram Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ID and hash (get from ). You should use a phone number associated to your company. Basic config From the Installer's Integrations page, click "Install" under "Tel...

Setting Up the Teams Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Application" to serve connect your Teams bridge with Microsoft. Connect to Azure on https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview ...

Change the default homeserver in Element Desktop

Element Cloud Documentation Element

This guide applies if your system cannot connect to https://matrix.org and you see this error message when opening Element Desktop for the first time. This is a temporary workaround until this issue is resolved. In this guide, the homeserver domain is example...

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...

kcs
onpremise
element
hookshot

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...

kcs
element
onpremise
microk8s

Setting Up the IRC Bridge

Element On-Premise Documentation Integrations and Add-Ons

Overview The IRC bridge allows you to bridge IRC servers into your Element server. From the Installer's Integrations page, click "Install" under "IRC Bridge" Edit the provided bridge.yml based on the following documentation: key_file: irc-passkey.pem To gene...

Apply coupon/discount

Element Cloud Documentation Element Matrix Services

Coupons can only be applied by new customers before purchasing any products. However, if you are an existing customer and want to add a coupon, please contact support at https://ems.element.io/support. Terms and Conditions apply. See the page for your coupon o...

Pip cache errors

EMS Knowledge Base

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycparser Using cached pycparser-2.21-py2.py3-none-any.whl (118 kB) ERROR: THESE PACKAGES DO NOT MATCH THE HASHES FROM THE REQUIREMENTS FILE. If you have updated the p...

What Telemetry Data is Collected by Element?

EMS Knowledge Base

Issue Element collects telemetry data to understand whether or not customers are in compliance with what they've purchased. This article documents that telemetry data. Environment Element On-Premise Installer Environments. Telemetry Data Sample The followi...

Setting Up the XMPP Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring the XMPP Bridge The XMPP bridge relies on the xmpp "component" feature. It is an equivalent of matrix application services. You need to configure an XMPP Component on an XMPP Server that the bridge will use to bridge matrix and xmpp user. On the ho...

Setting Up the SIP Bridge

Element On-Premise Documentation Integrations and Add-Ons

Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under "SIP Bridge" For the provided sipbridge.yml, please see the following documentation: - `postgres_create_in_cluster`: `true` to create the postgres db into the k8s...