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Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:20,258 p=33 u=element n=ansible | TASK [microk8s : Check that firewalld is started if installed] ******************************************************************...

Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment Element Enterprise Installer 2022-08.01 Resolution It is necessary to uncomment the following variables in secrets.yml : dockerhub_username: dockerhub_token: If...

List of what is supported for this setup exists. Element supports the installation of microk8s using our installer on all installer supported platforms. Element supports upgrading microk8s using our installer on all installer supported platforms. Element sup...

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, we offer a multi-node installer and a single-node installer. In our single-node installations, we install Canonical's microk8s, a lightweight distribution of kubern...

Setting up prometheus and grafana From the Installer's Integrations page, click "Install" under "Prometheus" For the provided prom.yml, see the following descriptions of the parameters: If you want to write prometheus data to a remote prometheus instance, pl...

Overview The ability to send a location share, whether static or live, is available without any additional configuration. However, when receiving a location share, in order to display it on a map, the client must have access to a tile server. If it does not, t...

Issue After installing integrator and browsing to it by hostname, I get the following error: Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname", data/jitsi_domain must be equal to constant, data/jitsi_...

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-05 10:44:11,992 p=48974 u=user n=ansible | [WARNING]: Unable to find '/home/user/.element-onprem-config/certs//ca.pem' in expected paths (use -vvvvv to see paths) ...

element-on-premise-documentation-0703-0905.pdf

Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ID and hash (get from ). You should use a phone number associated to your company. Basic config From the Installer's Integrations page, click "Install" under "Tel...

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Application" to serve connect your Teams bridge with Microsoft. Connect to Azure on https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview ...

This guide applies if your system cannot connect to https://matrix.org and you see this error message when opening Element Desktop for the first time. This is a temporary workaround until this issue is resolved. In this guide, the homeserver domain is example...

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...

Matrix IRC Bridge The Matrix IRC Bridge is an IRC bridge for Matrix that will pass all IRC messages through to Matrix, and all Matrix messages through to IRC. Please also refer to the bridges' specific documentation for additional guidance. For usage of the IR...

Coupons can only be applied by new customers before purchasing any products. However, if you are an existing customer and want to add a coupon, please contact support at https://ems.element.io/support. Terms and Conditions apply. See the page for your coupon o...

Issue The installer is failing at the pip stage with such kind of error message: Collecting pycparser Using cached pycparser-2.21-py2.py3-none-any.whl (118 kB) ERROR: THESE PACKAGES DO NOT MATCH THE HASHES FROM THE REQUIREMENTS FILE. If you have updated the p...

Issue Element collects telemetry data to understand whether or not customers are in compliance with what they've purchased. This article documents that telemetry data. Environment Element On-Premise Installer Environments. Telemetry Data Sample The followi...

Configuring the XMPP Bridge The XMPP bridge relies on the xmpp "component" feature. It is an equivalent of matrix application services. You need to configure an XMPP Component on an XMPP Server that the bridge will use to bridge matrix and xmpp user. On the ho...

Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under "SIP Bridge" For the provided sipbridge.yml, please see the following documentation: - `postgres_create_in_cluster`: `true` to create the postgres db into the k8s...