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I need a new token!

Issue

    I lost my EMS token and now I can't set up new installations.

    Environment

      Element Server Suite

      Resolution

      Browse to https://ems.ems-docs.element.io/on-premise/subscriptions and you will see a page with all of your subscriptions that looks similar to:

      token-rotation1.pnglink/679#bkmrk-ess-subscription-cre

      For your subscription, click on the "View Tokens" button and you will see this view:

      On this page, click "Rotate" and you will be presented with a new token. Take care to keep it in a safe place.

      Root Cause

      A token is required for an Element Server Suite setup to talk to EMS and pull down the required software.

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