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On-Premise Support Scope of Coverage

For Element Enterprise On-Premise, we support the following:

  • Installation and Operation (Configuring the Installer, Debugging Issues)
  • Synapse Usage/Configuration/Prioritised Bug Fixes
  • Element Web Usage/Configuration/Prioritised Bug Fixes
  • Integrations
    • Delegated Auth (e.g. OIDC/SAML/LDAP) (Add-on)
    • Group Sync (LDAP, AD Graph API, SCIM supported) (Add-on)
    • Our Monitoring Stack (Prometheus, Gafana .. )
    • Github / Gitlab
    • JIRA
    • Webhooks
    • Jitsi
    • Sliding Sync Proxy
    • Adminbot (Add-on)
    • Auditbot (Add-on)
    • XMPP, IRC and Telegram Bridges

For Element On-Premise, we support the following:

  • Installation and Operation (Configuring the Installer, Debugging Issues)
  • Synapse Usage/Configuration/Prioritised Bug Fixes
  • Element Web Usage/Configuration/Prioritised Bug Fixes
  • Integrations
    • Github / Gitlab
    • JIRA
    • Webhooks
    • Jitsi

The following items are not included in support coverage:

  • General Infrastructure Assistance
  • K8s Assistance
  • Operating System Support
  • Postgresql Database Support

For single node setups, the following also applies:

  • Element does not support deployment to a microk8s that was not installed by our installer.
  • Element does not provide a backup solution.
  • Element does not provide support for any underlying storage.

For kubernetes deployments, the following also applies:

  • Element does not support deploying the installer created postgresql in a kubernetes environment.
  • Element requires that you deploy postgresql separately in a kubernetes environment, external to your Element deployment.
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