On-Premise Support Scope of Coverage
For Element Enterprise On-Premise, we support the following:
- Installation and Operation (Configuring the Installer, Debugging Issues)
- Synapse Usage/Configuration/Prioritised Bug Fixes
- Element Web Usage/Configuration/Prioritised Bug Fixes
- Integrations
- Delegated Auth (e.g. OIDC/SAML/LDAP) (Add-on)
- Group Sync (LDAP, AD Graph API, SCIM supported) (Add-on)
- Our Monitoring Stack (Prometheus, Gafana .. )
- Github / Gitlab
- JIRA
- Webhooks
- Jitsi
- Sliding Sync Proxy
- Adminbot (Add-on)
- Auditbot (Add-on)
- XMPP, IRC and Telegram Bridges
For Element On-Premise, we support the following:
- Installation and Operation (Configuring the Installer, Debugging Issues)
- Synapse Usage/Configuration/Prioritised Bug Fixes
- Element Web Usage/Configuration/Prioritised Bug Fixes
- Integrations
- Github / Gitlab
- JIRA
- Webhooks
- Jitsi
The following items are not included in support coverage:
- General Infrastructure Assistance
- K8s Assistance
- Operating System Support
- Postgresql Database Support
For single node setups, the following also applies:
- Element does not support deployment to a microk8s that was not installed by our installer.
- Element does not provide a backup solution.
- Element does not provide support for any underlying storage.
For kubernetes deployments, the following also applies:
- Element does not support deploying the installer created postgresql in a kubernetes environment.
- Element requires that you deploy postgresql separately in a kubernetes environment, external to your Element deployment.