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On-Premise Support Scope of Coverage
For Element Enterprise On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Delegat...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...
Element Enterprise Installer 2022-11.03
2022-11.03 Bug Fixes Fix deployment of ircbridge if dockerhub token is not used.
Setting Up the XMPP Bridge
Configuring the XMPP Bridge The XMPP bridge relies on the xmpp "component" feature. It is an equivalent of matrix application services. You need to configure an XMPP Component on an XMPP Server that the bridge will use to bridge matrix and xmpp user. On the ho...
What Telemetry Data is Collected by Element?
Issue Element collects telemetry data to understand whether or not customers are in compliance with what they've purchased. This article documents that telemetry data. Environment Element On-Premise Installer Environments. Telemetry Data Sample The followi...
Element Enterprise Installer 2022-11.02
2022-11.02 New Features Add support for xmpp bridge. Implement SIPBridge deployment. Upgrade Notes Update to operator 1.9.1. Bug Fixes Fix invalid config.json being generated for Element Web when neither Dimension or Integrator are configured and ther...
Element Enterprise Installer 2022-11.01
2022-11.01 New Features Implement Hydrogen web client deployment Add the possibility to define an ingress class name per component. Use the following variable name to do so : <component_name>_ingress_class_name: <class name> Add a powershell script t...
Setting Up the IRC Bridge
Overview The IRC bridge allows you to bridge IRC servers into your Element server. To configure the irc bridge, beging by copying config-sample/ircbridge/bridge.yml to CONFIG_DIR/ircbridge/bridge.yml. Then edit the file and set the following settings: key_fi...
Element Enterprise Installer 2022-10.02
2022-10.02 New Features Add support for custom ingressClassName. Use the variable ingress_class_name in k8s.yml to specify an ingressClassName. Add support for IRC bridging Hookshot 2.4.0 : Add support for notifying when a GitHub workflow completes. ...
Element Enterprise Installer 2022-10.01
New Features Standalone deployment: If python-venv is already present, the installer is now able to pursue the installation script even if the OS repository connectivity fails. Hookshot 2.3.0 mainly brings the following features: Jira can now be managed t...
Installer fails on firewalld, but firewalld is not installed
Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:20,258 p=33 u=element n=ansible | TASK [microk8s : Check that firewalld is started if installed] ******************************************************************...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...
Setting Up the Teams Bridge
Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Application" to serve connect your Teams bridge with Microsoft. Connect to Azure on https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview ...
Setting Up the Telegram Bridge
Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ID and hash (get from ). You should use a phone number associated to your company. Basic config Copy sample file from config-sample/telegram/telegram.yml to the ...
Documentation Covering Installers From 2022.07.03 to 2022.09.05
element-on-premise-documentation-0703-0905.pdf
Installer fails looking for join_local_rooms_only
Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-05 10:44:11,992 p=48974 u=user n=ansible | [WARNING]: Unable to find '/home/user/.element-onprem-config/certs//ca.pem' in expected paths (use -vvvvv to see paths) ...
Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...
Issue After installing integrator and browsing to it by hostname, I get the following error: Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname", data/jitsi_domain must be equal to constant, data/jitsi_...
Setting up On-Premise Metrics
Setting up prometheus and grafana (Starting from installer 2022-08.02) Copy sample file from config-sample/prometheus/prom.yml to the prometheus sub-directory within your config folder If you want to write prometheus data to a remote prometheus instance, p...
How to Upgrade microk8s for Single Node Installations
microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, we offer a multi-node installer and a single-node installer. In our single-node installations, we install Canonical's microk8s, a lightweight distribution of kubern...
Setting Up the SIP Bridge
Configuring SIP bridge Basic config Copy sample file from config-sample/sipbridge/sipbridge.yml to the sipbridge sub-directory within your config folder Edit the file with the following values : postgres_create_in_cluster: true to create the postgres db int...