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On-Premise Support Scope of Coverage

Element On-Premise Documentation

For Element Enterprise On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Delegat...

Installer hangs on "microk8s : Wait for microk8s to be ready" task

EMS Knowledge Base

Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...

kcs
element
onpremise
microk8s

Element Enterprise Installer 2022-11.03

Element Enterprise On-Premise Releases

2022-11.03 Bug Fixes Fix deployment of ircbridge if dockerhub token is not used.

Setting Up the XMPP Bridge

Element On-Premise Documentation

Configuring the XMPP Bridge The XMPP bridge relies on the xmpp "component" feature. It is an equivalent of matrix application services. You need to configure an XMPP Component on an XMPP Server that the bridge will use to bridge matrix and xmpp user. On the ho...

What Telemetry Data is Collected by Element?

EMS Knowledge Base

Issue Element collects telemetry data to understand whether or not customers are in compliance with what they've purchased. This article documents that telemetry data. Environment Element On-Premise Installer Environments. Telemetry Data Sample The followi...

Element Enterprise Installer 2022-11.02

Element Enterprise On-Premise Releases

2022-11.02 New Features Add support for xmpp bridge.   Implement SIPBridge deployment. Upgrade Notes Update to operator 1.9.1. Bug Fixes Fix invalid config.json being generated for Element Web when neither Dimension or Integrator are configured and ther...

Element Enterprise Installer 2022-11.01

Element Enterprise On-Premise Releases

2022-11.01 New Features Implement Hydrogen web client deployment   Add the possibility to define an ingress class name per component. Use the following variable name to do so : <component_name>_ingress_class_name: <class name>   Add a powershell script t...

Setting Up the IRC Bridge

Element On-Premise Documentation

Overview The IRC bridge allows you to bridge IRC servers into your Element server. To configure the irc bridge, beging by copying config-sample/ircbridge/bridge.yml to CONFIG_DIR/ircbridge/bridge.yml. Then edit the file and set the following settings: key_fi...

Element Enterprise Installer 2022-10.02

Element Enterprise On-Premise Releases

2022-10.02 New Features Add support for custom ingressClassName. Use the variable ingress_class_name in k8s.yml to specify an ingressClassName.   Add support for IRC bridging   Hookshot 2.4.0 : Add support for notifying when a GitHub workflow completes. ...

Element Enterprise Installer 2022-10.01

Element Enterprise On-Premise Releases

New Features Standalone deployment: If python-venv is already present, the installer is now able to pursue the installation script even if the OS repository connectivity fails. Hookshot 2.3.0 mainly brings the following features: Jira can now be managed t...

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:20,258 p=33 u=element n=ansible | TASK [microk8s : Check that firewalld is started if installed] ******************************************************************...

Hookshot fails to display configuration widget

EMS Knowledge Base

Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...

kcs
onpremise
element
hookshot

Setting Up the Teams Bridge

Element On-Premise Documentation

Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Application" to serve connect your Teams bridge with Microsoft. Connect to Azure on https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview ...

Setting Up the Telegram Bridge

Element On-Premise Documentation

Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ID and hash (get from ). You should use a phone number associated to your company. Basic config Copy sample file from config-sample/telegram/telegram.yml to the ...

Documentation Covering Installers From 2022.07.03 to 2022.09.05

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation-0703-0905.pdf

Installer fails looking for join_local_rooms_only

EMS Knowledge Base

Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-05 10:44:11,992 p=48974 u=user n=ansible | [WARNING]: Unable to find '/home/user/.element-onprem-config/certs//ca.pem' in expected paths (use -vvvvv to see paths) ...

Integrator fails with Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname"...

EMS Knowledge Base

Issue After installing integrator and browsing to it by hostname, I get the following error: Unable to initialise application. Failed to validate config: data/jitsi_domain must match format "hostname", data/jitsi_domain must be equal to constant, data/jitsi_...

onpremise
kcs
integrator

Setting up On-Premise Metrics

Element On-Premise Documentation

Setting up prometheus and grafana (Starting from installer 2022-08.02) Copy sample file from config-sample/prometheus/prom.yml to the prometheus sub-directory within your config folder If you want to write prometheus data to a remote prometheus instance, p...

How to Upgrade microk8s for Single Node Installations

EMS Knowledge Base

microk8s in Single Node Installations For Element On-Premise and Element Enterprise On-Premise, we offer a multi-node installer and a single-node installer. In our single-node installations, we install Canonical's microk8s, a lightweight distribution of kubern...

Setting Up the SIP Bridge

Element On-Premise Documentation

Configuring SIP bridge Basic config Copy sample file from config-sample/sipbridge/sipbridge.yml to the sipbridge sub-directory within your config folder Edit the file with the following values : postgres_create_in_cluster: true to create the postgres db int...