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Documentation Covering Installers From 2022.10.01 to 2023.02.01
element-on-premise-documentation.pdf
Documentation Covering Installer 2023-02.02 CLI Only.
element-on-premise-documentation (2).pdf
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admin-donotdelete user as I am using delegated authentication. Environment Element Server Suite Resolution If you wish to give @bob:server.name admin access, then a...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended installation. I prefer to configure everything with the command line. Environment Element Enterprise Graphical Installer 2023-03.02 or Later Resolution You will need ...
Using 'Unified Push' and 'ntfy' for Push Notifications
What is Unified Push? UnifiedPush is a set of specifications and tools that lets the user choose how push notifications* are delivered. All in a free and open source way. Unified Push website The Unified Push website features multiple diagrams detailing t...
Migrate to the new GitHub and Feeds bots
New versions of the GitHub and RSS bots provided by Element are now available! The previous bots are now considered deprecated and can no longer be configured. These bots have user IDs like @_neb_rssbot_...:matrix.org or @_neb_github_...:matrix.org and will be...
Hookshot
Dedicated Hookshot instances are available for EMS Enterprise customers. To request Hookshot added to your server, please talk to your Account Manager. This guide only covers EMS-specific settings. You must review the Hookshot documentation available at https:...
Verifying Well Known CORS Headers
Issue Specifying a homeserver using Well Known delegation but without CORS headers results in an error. Environment Element On-Premise Element Cloud Offerings Resolution Enable CORS Headers, see enable-cors.org for instructions on how to do this. Then y...
Submitting Telemetry Data to Element
Issue I am unable to allow Element's telemetry upload to take place and need to submit my telemetry data to Element. Environment Element Server Suite Resolution By default, ESS servers connected to the internet will automatically send telemetry to Element....
What data should I collect when I have an issue?
Issue I'm having an issue with Element's on premise server suite and need to know what data to collect to share with Element. Environment Element Server Suite (ESS) On-Premise Resolution The following data is helpful to collect for Element: For issues perc...
Migration from self-hosted to ESS On-Premise
Notes Migrate from self hosted to Element Starter / ESS On-Premise Preparation This section outlines what you should do ahead of the migration in order to ensure the migration goes as quickly as possible and without issues. At the latest 48 hours before your ...
I need a new token!
Issue I lost my EMS token and now I can't set up new installations. Environment Element Server Suite Resolution Browse to https://ems.element.io/on-premise/subscriptions and you will see a page with all of your subscriptions that looks similar to: For y...
Preparing Element Server Suite PoC
Please reach out our Element Sales Team if you want to run a Proof of Concept for Element Server Suite. Note This guide is for running Proof of Concepts. We don't aim to show every feature here, we want to get you up and running most quickly. This guide is foc...
Element Knowledge and Documentation
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Removing Legacy Integrations
Today, if you remove a Yaml integration's config, its components will not be removed from the cluster automatically. You will also need to manually remove the custom resources from the Kubernetes cluster. Removing Monitoring stack You need to delete first the ...
Element Settings
Notice: Please be advised this document is currently a work in progress, some information is currently missing and will be updated in due course. Remember: Have you tried - https://element.io/help ?Don't forget to download our User Guide Relating to this page,...
Understanding Push Notifications
To best understand how push notifications are setup in Matrix, a good place to start is with the diagram below from the Push Gateway API. +--------------------+ +-------------------+ Matrix HTTP | ...
Kubernetes Installations - Quick Start
For testing and evaluation purposes - Element cannot guarantee production readiness with these sample configurations. Requires Helm installed locally Deploying PostgreSQL to Kubernetes If you do not have a database present, it is possible to deploy PostgreSQL ...
Configuring Synapse workers
From the Installer's Synapse page, scroll down to Synapse workers view. Click on Add Workers You have to select a Worker Type. Here are the workers which can be useful to you : Pushers : If you experience slowness with notifications sending to clients Clien...
Setting up Delegated Authentication with LDAP on Windows AD
In the installer, set the following fields: Base: the distinguished name of the root level Org Unit in your LDAP directory. The distinguished name can be displayed by selecting View/Advanced Features in the Active Directory console and then, right-clicking ...