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Installer fails looking for join_local_rooms_only
Issue When updating my existing Element On-Premise instance, the installer fails with: 2022-10-05 10:44:11,992 p=48974 u=user n=ansible | [WARNING]: Unable to find '/home/user/.element-onprem-config/certs//ca.pem' in expected paths (use -vvvvv to see paths) ...
Documentation Covering Installers From 2022.07.03 to 2022.09.05
element-on-premise-documentation-0703-0905.pdf
Setting Up the Telegram Bridge
Configuring Telegram bridge On Telegram platform Login to my.telegram.org to get a telegram app ID and hash (get from ). You should use a phone number associated to your company. Basic config From the Installer's Integrations page, click "Install" under "Tel...
Setting Up the Teams Bridge
Configuring Teams Bridge Register with Microsoft Azure You will first need to generate an "Application" to serve connect your Teams bridge with Microsoft. Connect to Azure on https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview ...
Hookshot fails to display configuration widget
Issue While trying to load the hookshot configuration widget, I get: Error occured during widget load: Could not contact your homeserver. Your instance may be misconfigured. Environment Element Enterprise Installer 2022-10.01 Integrator Installed Hookshot...
Installer hangs on "microk8s : Wait for microk8s to be ready" task
Issue The installer is hanging at this step: 2022-10-20 18:41:25,994 p=304 u=element-user n=ansible | TASK [microk8s : Wait for microk8s to be ready] ******************************** Environment Element Enterprise Installer 2022-09.02 Red Hat Enterprise L...
Setting Up the IRC Bridge
Matrix IRC Bridge The Matrix IRC Bridge is an IRC bridge for Matrix that will pass all IRC messages through to Matrix, and all Matrix messages through to IRC. Please also refer to the bridges' specific documentation for additional guidance. For usage of the IR...
What Telemetry Data is Collected by Element?
Issue Element collects telemetry data to understand whether or not customers are in compliance with what they've purchased. This article documents that telemetry data. Environment Element On-Premise Installer Environments. Telemetry Data Sample The followi...
Setting Up the XMPP Bridge
Configuring the XMPP Bridge The XMPP bridge relies on the xmpp "component" feature. It is an equivalent of matrix application services. You need to configure an XMPP Component on an XMPP Server that the bridge will use to bridge matrix and xmpp user. On the ho...
Setting Up the SIP Bridge
Configuring SIP bridge Basic config From the Installer's Integrations page, click "Install" under "SIP Bridge" For the provided sipbridge.yml, please see the following documentation: - `postgres_create_in_cluster`: `true` to create the postgres db into the k8s...
Setting Up Well Known Delegation
Well Known Delegation Configuration From the Installer's Integrations page, click "Install" under "Well-Known Delegation". Add any client configuration here: A sample client configuration might look like: { "im.vector.riot.jitsi": { "preferredDo...
Setting Up Hydrogen
Configuring Hydrogen From the Installer's Integrations page, click "Install" under "Hydrogen". For the hydrogen.yml presented by the installer, edit the file and ensure the following values are set: hydrogen_fqdn is the FQDN that will be used for accessing h...
Documentation Covering Installers From 2022.10.01 to 2023.02.01
element-on-premise-documentation.pdf
Documentation Covering Installer 2023-02.02 CLI Only.
element-on-premise-documentation (2).pdf
How do I give a user admin rights when I am using delegated authentication and cannot log into the admin console?
Issue I am trying to log into the admin console, but cannot log in with the provided onprem-admin-donotdelete user as I am using delegated authentication. Environment Element Server Suite Resolution If you wish to give @bob:server.name admin access, then a...
How do I run the installer without using the GUI?
Issue I need to be able to automate my install with configuration files and an unattended installation. I prefer to configure everything with the command line. Environment Element Enterprise Graphical Installer 2023-03.02 or Later Resolution You will need ...
Submitting Telemetry Data to Element
Issue I am unable to allow Element's telemetry upload to take place and need to submit my telemetry data to Element. Environment Element Server Suite Resolution By default, ESS servers connected to the internet will automatically send telemetry to Element....
What data should I collect when I have an issue?
Issue I'm having an issue with Element's on premise server suite and need to know what data to collect to share with Element. Environment Element Server Suite (ESS) On-Premise Resolution The following data is helpful to collect for Element: For issues perc...
I need a new token!
Issue I lost my EMS token and now I can't set up new installations. Environment Element Server Suite Resolution Browse to https://ems.element.io/on-premise/subscriptions and you will see a page with all of your subscriptions that looks similar to: For y...
Element Knowledge and Documentation
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