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Resetting the account password will log out all your sessions. Before doing this, make sure that all your sessions are connected to key backup, all sessions have backed up all their keys. See Check Cross Signing Status, and you have your correct key backup pa...

Search for other issues of the same problem on Element Web and Desktop: https://github.com/element-hq/element-web/issues Element iOS: https://github.com/element-hq/element-ios/issues Element Android: https://github.com/element-hq/element-android/issues ...

On first login to a new account Sign up or log in Click Generate a Security Key or Enter a Security Phrase. Then click Continue Take note of your key, then click Continue If you did not set it up on first login, or if you did not get asked If you do ...

Go to Element Security & Privacy settings Expand the Advanced section Look for All keys backed up

Element Web and Desktop Export Go to Element Security & Privacy settings Click Export E2E room keys Enter a secure passphrase and click Export Choose to save the file Select a directory on your computer Import Go to Element Security & Privac...

Only do this if you have forgotten or lost your cross signing backup passphrase. Please read through the entire document before starting to make sure you understand the consequences of doing this. If you have an active session If you DO NOT have an active ...

When you log in to a new device/session, you must verify the login and connect it to cross signing and secret storage to access your backed up encryption keys for historical messages. This assumes you already have configured cross signing, see Set up Cross Sig...

Matrix ist ein Chat-Protokoll, mit dem Nutzer*innen auf verschiedenen Servern miteinander chatten können. Deshalb ist, wie bei E-Mail-Adressen, der Server fester Bestandteil einer jeden Nutzer-Adresse: @jennifer:unternehmen.de. Nach dem @-Zeichen folgt der Ben...

Create a new registration token using the Synapse Admin API. Give this to your users. The registration flow looks like this: Enter username, password and email as normal. Click Register Enter the registration token and click Continue Continue registrat...

Coupons can only be applied by new customers before purchasing any products. However, if you are an existing customer and want to add a coupon, please contact support at https://ems.element.io/support. Terms and Conditions apply. See the page for your coupon o...

Note: If you are an EMS server admin and wish to export your entire EMS server, please see Migrate From EMS to Self-Hosted. Using your Element client you can export your Room's message history in HTML, Plain Text or JSON format - including attachments. Open ...

New versions of the GitHub and RSS bots provided by Element are now available! The previous bots are now considered deprecated and can no longer be configured. These bots have user IDs like @_neb_rssbot_...:matrix.org or @_neb_github_...:matrix.org and will be...

Dedicated Hookshot instances are available for EMS Enterprise customers. To request Hookshot added to your server, please talk to your Account Manager. This guide only covers EMS-specific settings. You must review the Hookshot documentation available at https:...

Notice: Please be advised this document is currently a work in progress, some information is currently missing and will be updated in due course. Remember: Have you tried - https://element.io/help ?Don't forget to download our User Guide Relating to this page,...

This page outlines the current plan for making sliding sync (required for Element X) available for EMS cloud customers. The page will be updated if anything changes. See the Element blog post “Element X: Ignition” for more information on Element X. Hosts using...

For support on Synapse or matrix-media-repo, ask in the Matrix rooms #synapse:matrix.org and #mediarepo:t2bot.io. For support on bridges, see the bridge documentation for each bridge's support channel. See also this excellent blog post by Josh Simmons at The M...

Element General Can spaces be deleted? Spaces in Matrix are just rooms with some extra metadata. You can delete them the same way you delete rooms. If you are an EMS admin, see How do I delete a room or a space? How do I enable guest users in a roo...

Click Your Account and Manage Servers or click this link https://ems.element.io/user/hosting. Click the Hosts tab. Change Total Monthly Active User Seats to the number of users you want and click Save at the bottom. Note that you cannot decrease your user c...