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Creating a Matrix Account

Creating your Matrix Account

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps

Depending on your homeserver, and it's configuration, the sign-up process may differ slightly, however the overall process should largely follow these steps.

From your Matrix Client, click Create Account, then make sure to change the homeserver as needed. You can do this by clicking Edit next to the current homeserver name. Once a homeserver is selected, the client will then show you the available registration / authentication methods.

External Services

External service registration allows you to register for your account using a handful of different login providers, For example, allows sign-up using a number of external services, including GitHub.

If you choose to register using an external service, you will not be able to use it with any other account, including if you deactivate the account it is associated with.

Username, Password and Email

For the initial stage of the registration flow, you will need to choose a username, otherwise known as your Matrix ID (MXID). Like email it follows a standardised format,, for example a username of example-name on the homeserver would be

Choose carefully, it isn't possible to change your MXID, you will however have a display name, that is freely changeable.

You will also be able to provide an email, this is an optional field, if you add an email you will be able to reset your password. Additionally, adding an email allows you to opt-in to be discoverable by existing contacts.

Privacy Policy

Before your account can be created, you may need to review and accept any policies of the homeserver you wish to join. Do so by clicking the Privacy Policy link and reading through the document - if you accept the policy, confirm by clicking the checkbox and clicking Accept.

Creating a Matrix Account on your Homeserver

If you're an EMS customer, you can create your users via the Server Admin tab of the EMS Control Panel.

<!---Check out the Server Admin section of the EMS Control Panel doc for more guidance.--->

Alternatively you can make use of the Synapse Admin API to create a Matrix Account on a homeserver you hold an Admin account on. To do so, you will need to use Create or Modify Account from the User Admin API.

<!---For more information on using the Synapse Admin API check our Getting Started using the Admin API documentation.--->

    "password": "user_password",
    "displayname": "User",
    "threepids": [
            "medium": "email",
            "address": "<user_mail_1>"
            "medium": "email",
            "address": "<user_mail_2>"
    "external_ids": [
            "auth_provider": "<provider1>",
            "external_id": "<user_id_provider_1>"
            "auth_provider": "<provider2>",
            "external_id": "<user_id_provider_2>"
    "avatar_url": "<avatar_url>",
    "admin": false,
    "deactivated": false