Support + Troubleshooting

Scope of Coverage

• Installation and Operation (Configuring the Installer, Debugging Issues)
• Synapse Usage/Configuration/Prioritised Bug Fixes
• Element Web Usage/Configuration/Prioritised Bug Fixes
• Integrations
  • Delegated Auth (e.g. OIDC/SAML/LDAP) (Add-on)
  • Group Sync (LDAP, AD Graph API, SCIM supported) (Add-on)
  • Our Monitoring Stack (Prometheus, Grafana)
  • Github / Gitlab
  • JIRA
  • Webhooks
  • Jitsi
  • Sliding Sync Proxy
  • Adminbot (Add-on)
  • Auditbot (Add-on)
  • XMPP, IRC and Telegram Bridges

The following items are not included in support coverage:

• General Infrastructure Assistance
• K8s Assistance
• Operating System Support
• Postgresql Database Support

Singlenode Deployments

• Element does not support deployment to a microk8s that was not installed by our installer.
• Element does not provide a backup solution.
• Element does not provide support for any underlying storage.

Kubernetes Deployments

• Element does not support deploying the installer created postgresql in a kubernetes environment.
• Element requires that you deploy postgresql separately in a kubernetes environment, external to your Element deployment

Troubleshooting

Wipe all user data and start fresh with an existing config

On a standalone deployment you can wipe and start fresh by running:

sudo snap remove microk8s --purge && sudo rm -rf /data && sudo reboot

then run ./<element-installer>.bin unattended (this will require passwordless sudo to run noninteractively)