Support

Scope of Coverage

Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations

Delegated Auth (e.g. OIDC/SAML/LDAP) (Add-on) Group Sync (LDAP, AD Graph API, SCIM supported) (Add-on) Our Monitoring Stack (Prometheus, Grafana) Github / Gitlab JIRA Webhooks Jitsi Sliding Sync Proxy Adminbot (Add-on) Auditbot (Add-on) XMPP, IRC and Telegram Bridges

The following items are not included in support coverage:

General Infrastructure Assistance K8s Assistance Operating System Support Postgresql Database Support

Singlenode Deployments

Element does not support deployment to a microk8s that was not installed by our installer. Element does not provide a backup solution. Element does not provide support for any underlying storage.

Kubernetes Deployments

Element does not support deploying the installer created postgresql in a kubernetes environment. Element requires that you deploy postgresql separately in a kubernetes environment, external to your Element deployment.