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After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state
Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff state: [user@element2 element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem ... postgres-0 0/1 CrashLoopBackO...
After an install, I only have the postgres-0 pod!
Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem namespace: [user@element element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE postgres-0 1/1 Runn...
Getting a 502 Bad Gateway Error When Accessing Element Web
Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment Element Enterprise Installer 1.0.0 Red Hat Enterprise Linux 8.5 Resolution Allow access to ports 80 and 443 and enable masquerading in the firewall: sudo fire...
I'd like to turn off federation
Issue Need to turn off federation, which is on by default. Environment Element On-Premise Installer Resolution Add an empty federation_domain_whitelist. To do this, add the following in a .yml file in the Synapse config folder: federation_domain_whitelist...
url.js:354 error starting dimension
Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url.js:354 this.auth = decodeURIComponent(rest.slice(0, atSign)); ^ URIError: URI malformed at decodeURIComponent (<anonymous>) at Url...
Using the Installer in an Air-Gapped Environment
Defining Air-Gapped Environments An air-gapped environment is any environment in which the running hosts will not have access to the greater internet. This proposes a situation in which these hosts are unable to get access to various needed bits of software fr...
Can't connect to local registry 127.0.0.1:32000
Issue Getting a connection refused when trying to upload images to the local registtry. "msg": "non-zero return code", "rc": 1, "start": "2022-05-26 10:37:08.441849", "stderr": "Error: Get \"https://localhost:32000/v2/\": dial tcp [::1]:32000...
Installer fails with AnsibleUnsafeText object has no attribute 'addons'
Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] *******************************************************************************************************************************************************************...
How to Setup Local Host Resolution Without DNS
Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropriate IP addresses. If you have a proper DNS server with records for these hostnames in place, then you will be good to go. In the event that a DNS server is not avai...
Setting Up Jitsi and TURN With the Installer
Configure the Installer to install Jitsi and TURN Prerequisites Firewall You will have to open the following ports to your microk8s host to enable coturn and jitsi : For jitsi : 30301/tcp 30300/udp For coturn, allow the following ports : 3478/tcp 347...
Token based registration
Create a new registration token using the Synapse Admin API. Give this to your users. The registration flow looks like this: Enter username, password and email as normal. Click Register Enter the registration token and click Continue Continue registrat...
Introduction to Element Server Suite
What is Element Server Suite? Element Server Suite provides an enterprise-grade secure communications platform that can be either self-hosted by you or run fully managed in our Element Cloud. Element Server Suite includes the Element Matrix Server, which provi...
Documentation covering v1 and installers prior to 2022-07.03
element-on-premise-documentation-july28-2022.pdf
Single Node Installations
Installing a Standalone Server Overview Our installer can handle the installation of environments in which only one server is available. This environment consists of a single server with a microk8s deployment in which we deploy our Element Server Suite to, res...
Using Self-Signed Certificates with mkcert
Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, however, we recognize that there are times when self-signed certificates can be the fastest way forward for demo or PoC purposes. It is in this spirit that these di...
Configuring a microk8s Single Node Instance to Use a Network Proxy
Overview If you are using the microk8s Single Node Installer and your site requires proxy access to get to the internet, making a few quick changes to your operating system configuration will enable our installer to access the resources it needs over the inter...
Setting up Adminbot and Auditbot
Overview Adminbot allows for an Element Administrator to become admin in any existing room or space on a managed homeserver. This enables you to delete rooms for which the room administrator has left your company and other useful administration actions. Auditb...
Kubernetes Installations
Overview Our Installer can handle the installation of Element Enterprise into your production kubernetes (k8s) environment. Postgresql Database The installation requires that you have a postgresql database with a locale of C and UTF8 encoding set up. See https...
Single Node Installs: Storage and Backup Guidelines
General storage recommentations for single-node instances /mnt (or a common root for all <component>_data_path variables) should be a distinct mount point Ideally this would have an independent lifecycle from the server itself Ideally this would be easily s...
On-Premise Support Scope of Coverage
For Element Enterprise On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Delegat...