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198 total results found

After an install, I only have the postgres-0 pod!

EMS Knowledge Base

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem namespace: [user@element element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE postgres-0 1/1 Runn...

element
onpremise
kcs

Getting a 502 Bad Gateway Error When Accessing Element Web

EMS Knowledge Base

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment Element Enterprise Installer 1.0.0 Red Hat Enterprise Linux 8.5 Resolution Allow access to ports 80 and 443 and enable masquerading in the firewall: sudo fire...

element
onpremise
rhel
kcs

I'd like to turn off federation

EMS Knowledge Base

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Installer Resolution Add an empty federation_domain_whitelist. To do this, add the following in a .yml file in the Synapse config folder: federation_domain_whitelist...

url.js:354 error starting dimension

EMS Knowledge Base

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url.js:354 this.auth = decodeURIComponent(rest.slice(0, atSign)); ^ URIError: URI malformed at decodeURIComponent (<anonymous>) at Url...

element
onpremise
kcs

Using the Installer in an Air-Gapped Environment

Element On-Premise Documentation

Defining Air-Gapped Environments An air-gapped environment is any environment in which the running hosts will not have access to the greater internet. This proposes a situation in which these hosts are unable to get access to various needed bits of software fr...

Can't connect to local registry 127.0.0.1:32000

EMS Knowledge Base

Issue Getting a connection refused when trying to upload images to the local registtry. "msg": "non-zero return code", "rc": 1, "start": "2022-05-26 10:37:08.441849", "stderr": "Error: Get \"https://localhost:32000/v2/\": dial tcp [::1]:32000...

element
onpremise
kcs

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

EMS Knowledge Base

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] *******************************************************************************************************************************************************************...

element
onpremise
kcs

How to Setup Local Host Resolution Without DNS

EMS Knowledge Base

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropriate IP addresses. If you have a proper DNS server with records for these hostnames in place, then you will be good to go. In the event that a DNS server is not avai...

Setting Up Jitsi and TURN With the Installer

Element On-Premise Documentation Integrations and Add-Ons

Configure the Installer to install Jitsi and TURN Prerequisites Firewall You will have to open the following ports to your microk8s host (or k8s cluster) to enable coturn and jitsi : For jitsi : 30301/tcp 30300/udp For coturn, allow the following ports :...

Token based registration

Element Cloud Documentation Element Matrix Services

Create a new registration token using the Synapse Admin API. Give this to your users. The registration flow looks like this: Enter username, password and email as normal. Click Register Enter the registration token and click Continue Continue registrat...

Introduction to Element Server Suite

Element On-Premise Documentation

What is Element Server Suite? Element Server Suite provides an enterprise-grade secure communications platform that can be run either on your own premise or in our Element Cloud. Element Server Suite includes the Element Matrix Server, which provides a host of...

Documentation covering v1 and installers prior to 2022-07.03

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation-july28-2022.pdf

Single Node Installations

Element On-Premise Documentation

Installing a Standalone Server Overview Our installer can handle the installation of environments in which only one server is available. This environment consists of a single server with a microk8s deployment in which we deploy our Element Server Suite to, res...

Using Self-Signed Certificates with mkcert

EMS Knowledge Base

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, however, we recognize that there are times when self-signed certificates can be the fastest way forward for demo or PoC purposes. It is in this spirit that these di...

Configuring a microk8s Single Node Instance to Use a Network Proxy

EMS Knowledge Base

Overview If you are using the microk8s Single Node Installer and your site requires proxy access to get to the internet, making a few quick changes to your operating system configuration will enable our installer to access the resources it needs over the inter...

Setting up Adminbot and Auditbot

Element On-Premise Documentation Integrations and Add-Ons

Overview Adminbot allows for an Element Administrator to become admin in any existing room or space on a managed homeserver. This enables you to delete rooms for which the room administrator has left your company and other useful administration actions. Auditb...

Kubernetes Installations

Element On-Premise Documentation

Overview Our Installer can handle the installation of Element Enterprise into your existing production kubernetes (k8s) environment. Server minimum requirements The ESS deployment resource usage is described in ESS Sizing. Prerequisites Before beginning the in...

Single Node Installs: Storage and Backup Guidelines

Element On-Premise Documentation

General storage recommentations for single-node instances /data is where the standalone deployment installs PostgreSQL data and Element Deployment data. It should be a distinct mount point. Ideally this would have an independent lifecycle from the server it...

On-Premise Support Scope of Coverage

Element On-Premise Documentation Support Policies

For Element Enterprise On-Premise, we support the following: Installation and Operation (Configuring the Installer, Debugging Issues) Synapse Usage/Configuration/Prioritised Bug Fixes Element Web Usage/Configuration/Prioritised Bug Fixes Integrations Delegat...

Installer fails on firewalld, but firewalld is not installed

EMS Knowledge Base

Issue I'm seeing this with the installer, but I don't have firewalld installed: 2022-08-15 15:52:20,258 p=33 u=element n=ansible | TASK [microk8s : Check that firewalld is started if installed] ******************************************************************...