Skip to main content
Advanced Search
Search Terms
Content Type

Exact Matches
Tag Searches
Date Options
Updated after
Updated before
Created after
Created before

Search Results

106 total results found

Troubleshooting

Element On-Premise Documentation

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

Setting Up Jitsi and TURN With the Installer

Element On-Premise Documentation

Configure the Installer to install Jitsi and TURN Prerequisites Firewall You will have to open the following ports to your microk8s host to enable coturn and jitsi : For jitsi : 30301/tcp 30300/udp For coturn, allow the following ports : 3478/tcp 347...

Setting up Adminbot and Auditbot

Element On-Premise Documentation

Overview Starting with Installer version 2022.07-03, we have enabled the configuration of our Adminbot and Auditbot products, which are available as add-ons to our Enterprise customers. Adminbot allows for an Element Administrator to become admin in any existi...

Configuring a microk8s Single Node Instance to Use a Network Proxy

EMS Knowledge Base

Overview If you are using the microk8s Single Node Installer and your site requires proxy access to get to the internet, making a few quick changes to your operating system configuration will enable our installer to access the resources it needs over the inter...

Using Self-Signed Certificates with mkcert

EMS Knowledge Base

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, however, we recognize that there are times when self-signed certificates can be the fastest way forward for demo or PoC purposes. It is in this spirit that these di...

Single Node Installations

Element On-Premise Documentation

How to Use the Installer Overview Our Element Enterprise Single Node Installer can handle the installation of environments in which only one server is available. Our single node environment consists of a single server with microk8s running that we deploy ou...

Documentation covering v1 and installers prior to 2022-07.03

Element On-Premise Documentation Archived Documentation Repository

element-on-premise-documentation-july28-2022.pdf

Introduction to Element Enterprise

Element On-Premise Documentation

What is Element Enterprise? Element Enterprise provides an enterprise-grade secure communications platform that can be run either on your own premise or in our Element Cloud. Element Enterprise includes all of the security and privacy features that you get ...

Token based registration

Element Cloud Documentation Element Matrix Services

Create a new registration token using the Synapse Admin API. Give this to your users. The registration flow looks like this: Enter username, password and email as normal. Click Register You now get this window. Click Start authentication A new tab open...

How to Setup Local Host Resolution Without DNS

EMS Knowledge Base

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropriate IP addresses. If you have a proper DNS server with records for these hostnames in place, then you will be good to go. In the event that a DNS server is not avai...

After upgrading to 1.0.0, postgres-0 is in CrashLoopBackOff state

EMS Knowledge Base

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff state: [user@element2 element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem ... postgres-0 0/1 CrashLoopBackO...

onpremise
element
kcs

Installer fails with AnsibleUnsafeText object has no attribute 'addons'

EMS Knowledge Base

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] *******************************************************************************************************************************************************************...

element
onpremise
kcs

Can't connect to local registry 127.0.0.1:32000

EMS Knowledge Base

Issue Getting a connection refused when trying to upload images to the local registtry. "msg": "non-zero return code", "rc": 1, "start": "2022-05-26 10:37:08.441849", "stderr": "Error: Get \"https://localhost:32000/v2/\": dial tcp [::1]:32000...

element
onpremise
kcs

Welcome!

Welcome

If you're looking for a solution to a potential problem that you are hitting, please search for your error message or condition here:   For documentation ...

Using the Installer in an Air-Gapped Environment

Element On-Premise Documentation

Defining Air-Gapped Environments An air-gapped environment is any environment in which the running hosts will not have access to the greater internet. This proposes a situation in which these hosts are unable to get access to various needed bits of software fr...

url.js:354 error starting dimension

EMS Knowledge Base

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url.js:354 this.auth = decodeURIComponent(rest.slice(0, atSign)); ^ URIError: URI malformed at decodeURIComponent (<anonymous>) at Url...

element
onpremise
kcs

I'd like to turn off federation

EMS Knowledge Base

Issue Need to turn off federation, which is on by default. Environment Element On-Premise Installer Resolution Add an empty federation_domain_whitelist. To do this, add the following in a .yml file in the Synapse config folder: federation_domain_whitelist...

Getting a 502 Bad Gateway Error When Accessing Element Web

EMS Knowledge Base

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment Element Enterprise Installer 1.0.0 Red Hat Enterprise Linux 8.5 Resolution Allow access to ports 80 and 443 and enable masquerading in the firewall: sudo fire...

element
onpremise
rhel
kcs

After an install, I only have the postgres-0 pod!

EMS Knowledge Base

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem namespace: [user@element element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE postgres-0 1/1 Runn...

element
onpremise
kcs

Setting Up the Enterprise Admin Dashboard

Element On-Premise Documentation

Overview Our Enterprise Admin Dashboard gives you the ability to manage users, rooms, the Adminbot, and the Auditbot. In the future, we will be expanding the functionality of this dashboard. Configuring the Admin Dashboard Start by copying config-sample/synaps...