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Element Support

Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.

Support

Element Server Suite Documentation LTS 24.04

We recommend upgrading to the latest LTS 24.10, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.

ESS

LTS 24.04

Archived

Element Server Suite Documentation LTS 24.10

Having trouble? Login to your EMS Account and use the contact form to raise a ticket with Support. See the Support page for more details.

ESS

LTS 24.10