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Element Support

Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.

Support

🗃️ Element Server Suite Classic Documentation LTS 24.04

We recommend upgrading to the latest LTS 24.10, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.

ESS

LTS 24.04

Archived

Element Server Suite Classic Documentation LTS 24.10

We recommend upgrading to the latest LTS 25.04, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade. Having trouble? Login...

ESS

LTS 24.10

Element Server Suite Pro

Documentation supporting ess-helm Pro edition.

ESS

helm

Element Server Suite Classic Documentation LTS 25.04

Having trouble? Login to your EMS Account and use the contact form to raise a ticket with Support. See the Support page for more details. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.

ESS

LTS 25.04