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Element Support
Platform-agnostic (Cloud / On-Premise) documentation for Matrix, the Element clients etc. and troubleshooting / getting support.
šļø Element Server Suite Classic Documentation LTS 24.04
We recommend upgrading to the latestĀ LTS 24.10, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.
Element Server Suite Classic Documentation LTS 24.10
We recommend upgrading to the latest LTS 25.04, before doing so please upgrade to the latest patch release available. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade. Having trouble? Login...
Element Server Suite Pro
Documentation supporting ess-helm Pro edition.
Element Server Suite Classic Documentation LTS 25.04
Having trouble? Login to your EMS Account and use the contact form to raise a ticket with Support. See theĀ Support page for more details. For customers using the GroupSync integration, it is recommended to turn on Dry Run mode before performing an upgrade.