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Issue After running the setup, the element web pod is stuck in ImagePullBackoff Environment Element Enterprise Installer 2022-08.01 Resolution It is necessary to uncomment the following variables in secrets.yml : dockerhub_username: dockerhub_token: If...

From the Installer's Synapse page, scroll down to Synapse workers view. Click on Add Workers You have to select a Worker Type. Here are the workers which can be useful to you : Pushers : If you experience slowness with notifications sending to clients Clien...

Prepare the cluster - Admin side Installing the Helm Chart Repositories The first step is to start on a machine with helm v3 installed and configured with your kubernetes cluster and pull down the two charts that you will need. First, let's add the element-upd...

Issue In some deployments, you might want to customize the containers, because you want to add contents, change the web clients features, etc. Environment Element Server Suite (ESS) On-Premise Resolution The steps are: Create a new configmap definition wi...

The values provided below are indicative and might vary a lot depending on your setup, the volume of federation traffic, active usage, bridged use-cases, integrations enabled, etc. CPU & Memory Synapse Homeserver The installer comes with default installation p...

Introduction Welcome, ESS Administrators. This guide is crafted for your role, focusing on the pragmatic aspects of securing crucial data within the Element Server Suite (ESS). ESS integrates with external PostgreSQL databases and persistent volumes and is dep...

Cosign ESS Verification Key ESS does not use Cosign transaction log to be able to support airgapped deployment. We are instead relying on a public key that you can ask if you need to run image verification in your cluster. The ESS Cosign public key is the foll...

ArgoCD can support getting the ESS CRDs Status as resource health using Custom Health Checks You need to configure the following under the configmap argocd-cm of argocd : data: resource.customizations: | matrix.element.io/*: health.lua: | h...

Room Retention policy enabled causes Synapse database to consume a lot of disk space Run the following command against synapse postgres database : \d+. On an installer-managed postgresql, you can access psql command using : kubectl exec -it -n element-onprem ...

Auditbot Viewing Error - Bad MAC This is a symptom that Auditbot Secure Storage got corrupted. It can happen if you try to change the passphrase of Auditbot through the UI for example. This procedure will make rooms history unable to decrypt in auditbot UI. Th...

Stopping a component To stop a component, such as Synapse, it is necessary to stop the operator : kubectl scale deploy/element-operator-controller-manager -n operator-onprem --replicas 0 Once the operator is stopped, you can delete the Synapse resource to rem...

Issue Auditbot crashloops due OneTimeKey conflicts. You see logs such as One time key signed_curve25519:AAAAAAAAAAA already exists Environment ESS 24.04 and more Resolution #!/bin/bash SERVER_NAME=<server name> URL='https://<synapse fqdn>/_matrix/client/v3/ke...