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Troubleshooting

Element Server Suite Documentation LTS ... Support and Troubleshooting

Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

ESS
LTS 24.10

Auditbot crashloops due OneTimeKey conflicts

EMS Knowledge Base

Issue Auditbot crashloops due OneTimeKey conflicts. You see logs such as One time key signed_curve25519:AAAAAAAAAAA already exists Environment ESS 24.04 and more Resolution #!/bin/bash SERVER_NAME=<server name> URL='https://<synapse fqdn>/_matrix/client/v3/ke...

Authentication Configuration Examples

Element Server Suite Documentation LTS ... Administration

Authentication configuration examples for LDAP, OpenID on Azure and SAML.                                                       Provided below are some configuration examples covering how you can set up various types of Delegated Authentication. For a more d...

Setting up Hookshot without E2EE support in encrypted rooms

Element Support Bridges

If your Hookshot instance does not have E2EE support enabled but you still want to add it to an encrypted room, you can do this with a couple of caveats: You cannot send commands to Hookshot in the room as Hookshot cannot read any messages in the room Any m...

Calculate monthly active users

Element Server Suite Documentation LTS ... Administration

Take great care when modifying and running queries in your database. Ensure you understand what the queries do and double check that your query is correct. Incorrect queries can cause irrecoverable data loss. We recommend you familiarize yourself ...