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What data should I collect when I have an issue?

Issue

    I'm having an issue with Element's on premise server suite and need to know what data to collect to share with Element.

    Environment

      Element Enterprise Server Suite On-Premise

      Resolution

      The following data is helpful to collect for Element:

      For issues perceived to be with microk8s in single node environments, please run:

      microk8s.inspect

      This command will build a tarball of microk8s related data and tell you at the end where that tarball is located:

      Building the report tarball
  Report tarball is at /var/snap/microk8s/4950/inspection-report-20230419_074048.tar.gz

      Please send that specific tarball to Element for analysis.

      For issues perceived to be with the installer, please run:

      kubectl logs -n operator-onprem $(kubectl get pods -n operator-onprem  | grep -i running | awk '{print $1}') > ~/operator-$(hostname).log
kubectl logs -n updater-onprem $(kubectl get pods -n updater-onprem  | grep -i running | awk '{print $1}') > ~/updater-$(hostname).log
tar cvjf element-installer-config-logs-$(hostname).tar.bz2 ~/.element-enterprise-server/config ~/.element-enterprise-server/logs ~/operator-$(hostname).log ~/updater-$(hostname).log

      and send element-installer-config-logs-your.hostname.com.tar.bz2 to Element. Replace your.hostname.com with the hostname of your server to find the file.