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Reactivating a Matrix Account

Disclaimer: This guide refers to using the Element Matrix clients, Element Web or Element Desktop apps

Reactivating your Matrix Account

Once your account has been deactivated, it is impossible to reactivate it again or reuse the username. Your user is stored indefinitely to avoid account recycling. To protect the security and privacy of our users, we never reactivate, or release deleted usernames. Instead, we recommend creating a new account using a different Matrix ID.

Reactivating a Matrix Account on your Homeserver

If you're an EMS customer, you can create your users via thesee Serverthis AdminFAQ tab of the EMS Control Panelentry.

Alternatively you can make use of the Synapse Admin API to deactivate a Matrix Account on a homeserver you hold an Admin account on. To do so, you will need to use Create or Modify Account from the User Admin API, passing "deactivated": false as well as providing a new password.

    "password": "new_password"
    "deactivated": false