Verify new Login
When you log in to a new device/session, you must verify the login and connect it to cross signing and secret storage to access your backed up encryption keys for historical messages. This assumes you already have configured cross signing, see Set up Cross Signing.
-
Log in to Element with your username and password
-
Choose one of the methods below for cross signing
Compare emojis using another login
- Click
Use another login
- On another device/session that is connected to cross signing, click
Accept
- Click
Start
- Compare the emojis on your new and old sessions. They should be the same emojis and in the same order. Click
They match
on both sessions
- If all was successful, you should get this green shield on both sessions. Click
Got it
. Your new device/session is now verified and will download your backed up message encryption keys
Scan QR code on another login
Login is here demonstrated on Element Android
- On your phone, tap
Verify this login
- Your phone is now waiting for you to accept from another device
- On another device/session that is connected to cross signing, click
Accept
- On your phone, tab
Scan with this device
- Using your phone, scan the QR code shown on your other session
- Your phone waits for you to confirm green shield on your other session. Click
Yes
- Tap
Done
on your phone
- If all was successful, you should get this green shield on both sessions. Click
Got it
. Your new device/session is now verified and will download your backed up message encryption keys
Using your Security Key
- Click
Use Security Key
- Enter your Security key when prompted and click
Continue
- If all was successful, you should get this green shield on both sessions. Click
Got it
. Your new device/session is now verified and will download your backed up message encryption keys