Skip to main content

Change Account Password

Resetting the account password will log out all your sessions. Before doing this, make sure that

  • all your sessions are connected to key backup,
  • all sessions have backed up all their keys. See Check Cross Signing Status, and
  • you have your correct key backup passphrase available.

If you know your current password

  1. Go to Element All settings
    temp

  2. Enter your current password and your new password
    temp

  3. You might want to export your E2E room keys. Just to be on the safe side in case something goes wrong. See also Export and Import E2E Room Keys

  4. Click Continue.
    Note: This warning is outdated, see this issue
    temp

  5. Click OK
    temp

  6. You now need to sign in again on all your other devices

If you do not know your current password

Note, this will only work if you have an email address attached to your Matrix account. If you do not have an email address attached, contact the administrators of your homeserver. (support@matrix.org does not reset passwords in any circumstance)

  1. Sign out of Element
    temp

  2. Click Sign out
    temp

  3. Click "Not sure of your password? Set a new one"
    temp

  4. Enter your email address, and a new password. Then click Send Reset Email
    temp

  5. Click Continue.
    Note: This warning is outdated, see this issue
    temp

  6. When you get this message, check your email
    temp

  7. Click the link in the email. Make sure it opens in new browser tab, leaving your Element client open
    temp

  8. Click Confirm changing my password
    temp

  9. You can now close this tab and return to Element
    temp

  10. Click iI have verified my email address
    temp

  11. Click Return to login screen
    temp

  12. Sign in like normal with your new password. Note that all your other sessions have been signed out and you need to sign in again.