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I need a new token!

EMS Knowledge Base

Issue I lost my EMS token and now I can't set up new installations. Environment Element Server Suite Resolution Browse to and you will see a page with all of your subscriptions that looks similar to: For y...


Element Knowledge and Documentation


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Components of Element Server Suite

Element Server Suite Admin Guide

Welcome to Element Server Suite! Our secure communications platform enables a lot of functionality out of the box. This guide will help you get started. Components of Element Server Suite The Element Server Suite is composed of the following functionality: El...

Using the Admin Console

Element Server Suite Admin Guide

Opening the Admin Console N.B. This document relates to versions 2023-07.01 and later. First, let’s get started by logging into the admin console. To do this, make sure that the installer is still running or bring it up by running the installer binary like thi...

Documentation Covering Installers from 2023-03.01 to 2023-05.04

Element On-Premise Documentation Archived Documentation Repository


Setting up Sliding Sync

Element On-Premise Documentation Integrations and Add-Ons

Introduction to Sliding Sync Sliding Sync is a backend component required by the Element X client beta. It provides a mechanism for the fast synchronisation of Matrix rooms. It is not recommended for production use and is only provide to enable the usage of th...

Getting Started with the Enterprise Helm Charts

Element On-Premise Documentation

Introduction This document will walk you through how to get started with our Element Server Suite Helm Charts. These charts are provided to be used in environments which typically deploy applications by helm charts. If you are unfamiliar with helm charts, we'd...