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Introduction to Troubleshooting Troubleshooting the Element Installer comes down to knowing a little bit about kubernetes and how to check the status of the various resources. This guide will walk you through some of the initial steps that you'll want to take ...

What is Element Enterprise? Element Enterprise provides an enterprise-grade secure communications platform that can be run either on your own premise or in our Element Cloud. Element Enterprise includes all of the security and privacy features that you get ...

How to Use the Installer This video covers the single node installer, but many of the concepts are also applicable to our multi-node installer. Overview Our Element Enterprise Kubernetes Installer can handle the installation of Element Enterprise into your ...

Overview Our Enterprise Admin Dashboard gives you the ability to manage users, rooms, the Adminbot, and the Auditbot. In the future, we will be expanding the functionality of this dashboard. Configuring the Admin Dashboard Start by copying config-sample/synaps...

Overview Starting with Installer version 2022.07-03, we have enabled the configuration of our Adminbot and Auditbot products, which are available as add-ons to our Enterprise customers. Adminbot allows for an Element Administrator to become admin in any existi...

Overview If you are using the microk8s Single Node Installer and your site requires proxy access to get to the internet, making a few quick changes to your operating system configuration will enable our installer to access the resources it needs over the inter...

Overview We do not recommend using self-signed certificates with Element Enterprise On-Premise, however, we recognize that there are times when self-signed certificates can be the fastest way forward for demo or PoC purposes. It is in this spirit that these di...

How to Use the Installer Overview Our Element Enterprise Single Node Installer can handle the installation of environments in which only one server is available. Our single node environment consists of a single server with microk8s running that we deploy ou...

element-on-premise-documentation-july28-2022.pdf

Configure the Installer to install Jitsi and TURN Prerequisites Firewall You will have to open the following ports to your microk8s host to enable coturn and jitsi : For jitsi : 30301/tcp 30300/udp For coturn, allow the following ports : 3478/tcp 347...

Issue I upgraded my environment from 0.6.1 to 1.0.0 and now postgres-0 is in CrashLoopBackOff state: [user@element2 element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem ... postgres-0 0/1 CrashLoopBackO...

Overview In an Element Enterprise On-Premise environment, hostnames must resolve to the appropriate IP addresses. If you have a proper DNS server with records for these hostnames in place, then you will be good to go. In the event that a DNS server is not avai...

Issue The installer fails with this error message: TASK [microk8s : convert from list to dict] *******************************************************************************************************************************************************************...

Issue Getting a connection refused when trying to upload images to the local registtry. "msg": "non-zero return code", "rc": 1, "start": "2022-05-26 10:37:08.441849", "stderr": "Error: Get \"https://localhost:32000/v2/\": dial tcp [::1]:32000...

If you're looking for a solution to a potential problem that you are hitting, please search for your error message or condition here:   For documentation ...

Defining Air-Gapped Environments An air-gapped environment is any environment in which the running hosts will not have access to the greater internet. This proposes a situation in which these hosts are unable to get access to various needed bits of software fr...

Issue I'm getting the following error trying to start dimension: Starting matrix-dimension url.js:354 this.auth = decodeURIComponent(rest.slice(0, atSign)); ^ URIError: URI malformed at decodeURIComponent (<anonymous>) at Url...

Issue We are getting a 502 Bad Gateway Error from nginx when accessing Element Web. Environment Element Enterprise Installer 1.0.0 Red Hat Enterprise Linux 8.5 Resolution Allow access to ports 80 and 443 and enable masquerading in the firewall: sudo fire...

Issue After installing Element On-Premise, I only have a postgres-0 in the element-onprem namespace: [user@element element-enterprise-installer-1.0.0]$ kubectl get pods -n element-onprem NAME READY STATUS RESTARTS AGE postgres-0 1/1 Runn...

General storage recommentations for single-node instances /mnt (or a common root for all <component>_data_path variables) should be a distinct mount point Ideally this would have an independent lifecycle from the server itself Ideally this would be easily s...